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Protecting Your Digital Brand by Protecting Your End-User Experience

Mehdi Daoudi, CEO of Catchpoint, has seen first-hand the negative consequences to businesses in the wake of performance failures that cause end users to flee from their check-out carts, cancel their subscriptions, or take their money to a competitor instead.

Key Takeaways:

How to mitigate the risk of a digital transformation and protect your brand and revenue

Adapting IT toolsets to cover all digital experiences and proactively resolve issues

Contending with non-traditional performance factors with 24/7 monitoring across all locations
Recorded Sep 13 2018 44 mins
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Presented by
Mehdi Daoudi, CEO and Co-Founder of Catchpoint
Presentation preview: Protecting Your Digital Brand by Protecting Your End-User Experience

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  • Finding the Lies in Network and Internet Performance Monitoring Recorded: Apr 1 2021 48 mins
    JP Blaho & Zachary Henderson
    Data is only as good as the tools being used for analysis.

    With the growing demand on Internet traffic and flawless expectations from customers and employees, the dependencies on network performance monitoring have never been more critical. When your job is to resolve or rule out a network-related performance or availability issue, isolating the truth from data is tantamount to assuring the optimized user experience.

    There is no shortage of monitoring tools to use, but tool sprawl often leads to an increased MTTR and bad data analysis. Join Catchpoint as we discuss some challenges network operations teams face while monitoring the Internet:

    Distributed customers, employees and cloud data centers require constant testing.

    Data Transformation has created network-level blind spots.

    New SaaS offerings, such as SD-WAN & SASE require a new set of best practices.
  • Use App Reachability and Reliability to Make the Customer Experience Shine Recorded: Mar 31 2021 54 mins
    Brandon DeLap & Leo Vasiliou from Catchpoint and Scott Rogers & Gordana Neskovic from VMware
    All with Catchpoint and VMware Tanzu Observability

    You’ve checked your application's health status, and everything looks good. But your users still can’t reach the cloud service. That’s usually the point when SRE and DevOps teams are called in to help.

    But the only way they can set the record straight is with data—and lots of it. That includes anything from metrics, histograms, traces, and span logs to verify service uptime, to being able to identify issues within specific regions, browsers, and devices, track service performance, and manage SLAs and SLOs.

    In this webinar, we’ll show you how Catchpoint and VMware Tanzu Observability work in tandem to do just that by:

    - Optimizing business success with enterprise observability. We’ll show how you can combine visibility with your website traffic, so you can simulate (or view real-time) users' behavior with advanced analytics across the stack.
    - Proactively identifying customer-facing issues. This includes customer experience testing and synthetic testing to distributed tracing, Kubernetes monitoring, and multi-cloud infrastructure layers.
  • The Future of CDN Monitoring 2021 Recorded: Mar 30 2021 56 mins
    Serkan Sevim, CEO at Medianova and Mehdi Daoudi, Co-founder and CEO at Catchpoint
    ontent Delivery Networks are keen on enhancing the user experience on websites and mobile apps. But how can we tell if your CDN is really performing well without monitoring and analyzing the digital experience of your platform? After all, it's all about data. While some CDN monitoring practices are widely-known, it is time to explore new trends that will perhaps shape the future of the UX. On this joint webinar, Serkan Sevim, CEO at Medianova, along with Mehdi Daoudi, Co-founder and CEO at Catchpoint have been exchanging views on CDN monitoring future trends that could lie ahead.
  • 4 Ways to Improve Service Delivery with CDN Testing Recorded: Mar 23 2021 42 mins
    Brandon DeLap
    The only way to ensure services, products, and features arrive to end users intact is with proactive testing of the CDNs, private and public networks, ISPs, and other third-party components that form your digital service delivery chain.

    In this on-demand presentation Brandon DeLap, Senior Solution Engineer, will present ways of leveraging CDN testing to solve common service delivery problems. Specific topics covered in this session will include:

    How to detect single CDN failures in a Multi-CDN infrastructure.

    How to test last-mile and wireless network reachability using CDN/Origin tests.

    How to test the impact cache hit / miss ratio has on load time performance.

    How to debug CDN headers to troubleshoot DNS timeouts and test specific servers to identify source of problem.
  • 3 Ways to Improve Service Reliability Recorded: Mar 18 2021 28 mins
    Zach Henderson, Senior Solution Engineer at Catchpoint
    The focus on availability and performance distracts from the more complex process of monitoring service reliability. But just because something is difficult doesn't mean it's impossible.

    This on-demand webcast spotlights Digital Experience Monitoring's simplified approach to service reliability. Zachary Henderson, Senior Solution Engineer, will share real-world scenarios where DEM can be leveraged to improve service reliability.

    In this webcast, we'll cover:

    CDN mapping to ensure global service consistency
    Network Error Logging to capture user's perceived reliability
    Multi-dimensional data analytics to identify historical reliability patterns
  • 7 Web Optimization Tests You Must Run in 2021 Recorded: Jan 28 2021 42 mins
    Patrick Meenan, Megha Hanuman, Tyler Ofria, Leo Vasilou, Ahamed Ali
    If your monitoring and testing doesn't match the distribution of your end users, then it's time to make some changes. In this on-demand webinar, web test experts will share specific tests to run for optimizing user experience, service delivery, and underlying infrastructure.

    After this session you'll better understand:

    - How to run browser tests to capture telemetry on top-line experience
    - How to leverage multiple tests to improve performance in China
    - How to pinpoint infrastructure latency, functionality, and security issues using API, DNS, and SSL tests.
  • The Future of CDN Monitoring Recorded: Dec 17 2020 79 mins
    Junaid Ahktar, Shubham Srivastava, Nith Mehta, Ankit Kumar
    Content Delivery Networks (CDNs) are a core component of your service delivery infrastructure, yet many organizations are blindsided when poor CDN service causes performance and availability problems.

    In this webinar, CDN experts from eBay, Walmart, and Catchpoint sharing first-hand tips and best practices for improving CDN service delivery.

    You’ll leave this session understanding:
    - The Benefits of a CDN or Multi-CDN Infrastructure
    - Different Evaluation Processes for Selecting CDN Vendors
    - How to Eliminate Visibility Gaps in CDN Infrastructure
    - Where to Monitor Regional and Global CDN Performance
  • Key Visibility Gaps in Today’s Multi-Cloud Environments Recorded: Nov 17 2020 38 mins
    JP Blaho, Director of Product Marketing at Catchpoint, Zach Henderson, Solution Engineer Team Lead at Catchpoint
    Most enterprises are in some stage of data transformation. While many are in the process of meeting their transformative goals, there are some network visibility gaps impacting the user experience and enterprise strategic initiatives. In this session, Catchpoint will discuss these persistent visibility gaps and share a few use cases of how enterprises are able to properly monitor the user experience. As organizations migrate to new infrastructure services and adopt new technologies, there are 3 core monitoring challenges:

    •Shifting to a more distributed workforce.

    •Relying on third-party services and networks.

    •Observing the end-to-end user experience.
  • Remote CTRL: Adapting IT to Your Distributed Workforce Recorded: Nov 12 2020 84 mins
    Facebook, VMware, Estee Lauder, Amazon Web Services, Forrester, and Catchpoint
    With the global shift to remote work and increasing usage of SaaS, it’s time to talk about the mounting pressure on IT and business leaders to deliver seamless digital experiences for their distributed teams. So, we’ve asked the experts to weigh in.

    Join Bhumika Kapadia, Facebook. Marjorie Abdelkrime, VMware, Les Correia, Estee Lauder, Kate Behbehani, Amazon Web Services and guest Forrester analyst responsible for employee experience and workforce productivity, David Johnson as they sit down with Catchpoint to discuss:

    - How they empower teams to be their most productive and successful from wherever they are
  • Why Discover and Mary Kay Migrated from Dynatrace to Catchpoint Recorded: Nov 5 2020 26 mins
    Kurt Schneider at Discover Financial, Louis Oliver at Mary Kay, and Leo Vasiliou at Catchpoint
    On October 31st, 2019 Dynatrace retired the Gomez platform and abandoned all their ISP and backbone testing locations in favor for the new Dynatrace Synthetic cloud-only infrastructure. Visibility into key components of the delivery chain and ultimately their end users’ experience plummeted because of the lack of physical vantage points and limited cloud testing locations.

    Join us for a discussion with Kurt Schneider, Domain Architect at Discover Financial and Louis Oliver, Senior Technical Consultant at Mary Kay about:
    •The importance of an expansive monitoring network for successful synthetic monitoring
    •Lack of visibility stemming from eliminating physical vantage points, reduced cloud testing locations, and limited connection types
    •What backbone testing locations allow you to see
    •Technical advantage use cases
    •Experience migrating to Catchpoint
  • Is Speed King When It Comes to Performance? Recorded: Oct 29 2020 32 mins
    Scot Gillespie, GM & CTO of Arc Publishing & Mehdi Daoudi, CEO & Co-Founder of Catchpoint
    Is the golden age of web content coming to an end? Bill Gates famously crowned content as king, but with revenue streams today ruled by site speed and web performance where should organizations focus when undertaking digital initiatives?

    Join us Thursday, October 29th at 2 PM ET for a one-on-one conversation between Scot Gillespie, GM & CTO of Arc Publishing, and Mehdi Daoudi, CEO & Co-Founder of Catchpoint, on ways if effecting change around site speed and performance.

    Topics covered during this conversation to include:

    - Why Site Speed Matters Today
    - What Arc Publishing Does to Empower Users
    - How to Cultivate a Culture of Performance & Speed

    We expect this event to reach capacity so please reserve your spot today.
  • Why Discover and Mary Kay Migrated from Dynatrace to Catchpoint Recorded: Oct 26 2020 27 mins
    Kurt Schneider at Discover Financial, Louis Oliver at Mary Kay, and Leo Vasiliou at Catchpoint
    On October 31st, 2019 Dynatrace retired the Gomez platform and abandoned all their ISP and backbone testing locations in favor for the new Dynatrace Synthetic cloud-only infrastructure. Visibility into key components of the delivery chain and ultimately their end users’ experience plummeted because of the lack of physical vantage points and limited cloud testing locations.

    Join us for a discussion with Kurt Schneider, Domain Architect at Discover Financial and Louis Oliver, Senior Technical Consultant at Mary Kay about:
    •The importance of an expansive monitoring network for successful synthetic monitoring
    •Lack of visibility stemming from eliminating physical vantage points, reduced cloud testing locations, and limited connection types
    •What backbone testing locations allow you to see
    •Discover Financial and Mary Kay's experience migrating to Catchpoint
  • What Edge Computing Means for Your Monitoring Solutions Recorded: Feb 28 2020 9 mins
    Joe McCarthy, Technical Marketing Evangelist
    In the last few months major cloud computing players have launched new edge solutions in the effort to offer faster, more reliable digital experiences. As we enter the Third Act of the Internet, proactive digital experience monitoring will become even more critical as emphasis on the last mile rises with edge computing.

    Listen to Catchpoint's 10-minute overview of the key findings from the 2020 State of the Edge Report and learn more about the implications of APM and DEM as the adoption of edge computing rises.

    Overview of the third annual State of the Edge 2020
    Edge is hot
    computing networks clouds
  • Rethinking Ecommerce Performance Management Recorded: Feb 26 2020 76 mins
    Shubham Srivasta, Sukanya Ray, and Karan Dalal from WalmartLabs and Sankalp Basavaraj from Akamai
    Prepare for high-traffic events all year with a proactive monitoring strategy.

    Digital traffic grew 13% the week leading up to Cyber Week, Salesforce reports, with most traffic coming from mobile devices that accounted for as much as 80% of traffic on peak days like Christmas.

    Handling this much traffic requires more than a few months of planning. It requires a complete rethinking of performance management.

    Join us for a live webinar where Nith Mehta, VP of Technical Services at Catchpoint, will discuss why performance management must be viewed as a year-round priority. Shubham Srivastava, Senior Software Engineer, Sukanya Ray, Edge Solutions & Engineering Architect, and Karan Dalal, Senior Engineering Manager, from WalmartLabs and Sankalp Basavaraj, Solutions Architect from Akamai will join the session to share what steps industry leaders are taking to ensure exceptional user experiences during high traffic events as well.

    This session will cover topics such as:

    •The evolution of performance management
    •How ecommerce companies prepare for high traffic events
    •How a proactive monitoring strategy can improve performance

    The presentation will conclude with a live Q&A with the audience so make sure to reserve a spot today.
  • Anatomy of a DNS Attack Recorded: Nov 5 2019 16 mins
    Nith Mehta, VP of Technical Services, and Craig Lowell, Product Marketing Manager
    DNS is a popular target for cyber-attacks. In 2018, organizations weathered an average of 9 DNS attacks, a 34% year-over-year increase from 2017, with the average cost per DNS attack costing organizations $1.27 million according to Efficient IP and IDC's 2019 Global DNS Threat Report.

    Simply stated: you cannot afford to ignore DNS.

    In our new 15-minute webinar, Anatomy of a DNS Attack, learn why a proactive monitoring strategy is the best way to mitigate the impact of popular DNS attacks such as Denial of Service, DNS Hijacking, and DNS Spoofing. Specific topics covered in this session include:

    Detecting DNS failures and Network Latencies
    Identifying root-cause of micro-outages
    Implementing best practices for DDoS Security
  • Anatomy of an Outage: BGP Leak Recorded: Jul 22 2019 15 mins
    Nith Mehta, VP of Technical Services
    On Monday, June 24, 2019, thousands of internet users suffered performance problems due to a significant BGP leak that spread across major Tier 1 Networks, ISPs, and cloud providers.

    In our latest webinar, learn how the problem was caused by improper filtering and peering among internet transit providers, and how Catchpoint’s Digital Experience Monitoring platform was able to detect and identify the problem using our network monitoring solution.

    In this session, Catchpoint performance experts will present:

    1. Where the BGP leak first occurred, and how it spread across multiple network providers

    2. How Catchpoint identified the problem before the providers acknowledged it

    3. Testing strategies that can mitigate the impact that outages have on your end-users
  • Scaling a Culture of Performance at Priceline Recorded: Apr 2 2019 44 mins
    Malek Hakim, Performance Engineer, Priceline
    The most innovative companies in the world – Google, Amazon, Oracle, etc. – know that their entire business model depends on strong digital performance. They understand not only that amazing digital experiences are directly tied to business results, but that providing them requires top-down efforts across the entire company.

    Priceline has become one of the most powerful travel sites on the web because they have fully bought into this mentality. And how have they gotten everyone to buy into this philosophy? By creating a culture of performance that can be scaled throughout the company and making it relatable to all the different teams and divisions – not just the DevOps or engineering units. 

    Join us for a live webinar  to see how Priceline has instituted and cultivated this culture of performance by focusing on what matters the most,and ensuring that everyone has a stake in the outcomes.

    Key Steps to be explored:

    - Organizational Alignment
    - Measurement
    - Technical Approach
  • Web Performance Matters: Challenges, Solutions, Best Practices Recorded: Nov 22 2018 44 mins
    Anand Guruprasad, Solutions Engineer, Cloudflare | Nithyanand Mehta, Director of Technical Services, Catchpoint
    At Cloudflare, we not only protect 12 million domains against DDoS attacks with our global network but also accelerate their performance. Our 150+ data centers all over the world puts us in a key position to serve content from the edge to the end users, blazingly fast.

    Join this webinar to learn about:

    • How performance affects your revenue
    • What is the right metric to measure and how
    • Challenges in achieving an optimal performance on your web assets
    • How to improve your website’s performance and user-experience
    • Learn from industry experts on best practices for improving web performance
  • An Introduction to Catchpoint Performance Monitoring Recorded: Sep 21 2018 17 mins
    Craig Lowell, Manager of Global Customer Programs, Catchpoint
    This presentation introduces the nuts and bolts of synthetic, real user, and on-premise monitoring, and explore the visibility into your end users' experience that each of these Catchpoint solutions provide to help detect and fix service delivery issues faster.
  • Creating a Culture of Quality Recorded: Sep 14 2018 29 mins
    Mehdi Daoudi, CEO and Co-Founder of Catchpoint
    Join Catchpoint CEO, Mehdi Daoudi, as he details key considerations backed with personal experience in creating an organizational culture where every team, at every level values a customer-first attitude across their digital service delivery.

    Key Takeaways:

    The equation for determining the quality of performance and how to measure each component

    How to translate the importance of the end user's digital experiences to other teams and stakeholders within an organization

    How to implement a shift in thinking and doing to inspire a culture of quality within the organization
Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

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  • Live at: Sep 13 2018 3:15 pm
  • Presented by: Mehdi Daoudi, CEO and Co-Founder of Catchpoint
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