Creating a Culture of Quality

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Presented by

Mehdi Daoudi, CEO and Co-Founder of Catchpoint

About this talk

Join Catchpoint CEO, Mehdi Daoudi, as he details key considerations backed with personal experience in creating an organizational culture where every team, at every level values a customer-first attitude across their digital service delivery. Key Takeaways: The equation for determining the quality of performance and how to measure each component How to translate the importance of the end user's digital experiences to other teams and stakeholders within an organization How to implement a shift in thinking and doing to inspire a culture of quality within the organization
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Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.