Name: How to Design an Employee Experience Monitoring Strategy
Start: 2021-07-21T18:00:00Z
End: 2021-07-21T18:00:57.000Z
Location: BrightTALK
Rating: 0

Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

Hybrid work is the new normal, and it raises new IT challenges. Studies show:

42% of employees are hybrid and 39% are fully remote (Gallup)
70% of workers want to be in the office <2 days/week
49% of workers will quit before coming back full-time 
Employees are more connected and mobile than ever. Internet and the Cloud are the new enterprise network. IT no longer has direct visibility or control over SaaS apps like Teams and Zoom. When your workforce can't connect to applications, it hurts your bottom line. So, how do we keep them happy? 

 

Mark Towler & Bob Ruggiero share how to get insight into the areas IT does NOT control through unique, outside-in observability.

Ensuring The Hybrid Workforce Experience

Prepare for high-traffic events all year with a proactive monitoring strategy.

Digital traffic grew 13% the week leading up to Cyber Week, Salesforce reports, with most traffic coming from mobile devices that accounted for as much as 80% of traffic on peak days like Christmas.

Handling this much traffic requires more than a few months of planning. It requires a complete rethinking of performance management.

Join us for a live webinar where Nith Mehta, VP of Technical Services at Catchpoint, will discuss why performance management must be viewed as a year-round priority. Shubham Srivastava, Senior Software Engineer, Sukanya Ray, Edge Solutions & Engineering Architect, and Karan Dalal, Senior Engineering Manager, from WalmartLabs and Sankalp Basavaraj, Solutions Architect from Akamai will join the session to share what steps industry leaders are taking to ensure exceptional user experiences during high traffic events as well.

This session will cover topics such as:

•The evolution of performance management
•How ecommerce companies prepare for high traffic events 
•How a proactive monitoring strategy can improve performance

The presentation will conclude with a live Q&A with the audience so make sure to reserve a spot today.

Rethinking Ecommerce Performance Management

On Monday, June 24, 2019, thousands of internet users suffered performance problems due to a significant BGP leak that spread across major Tier 1 Networks, ISPs, and cloud providers.

In our latest webinar, learn how the problem was caused by improper filtering and peering among internet transit providers, and how Catchpoint’s Digital Experience Monitoring platform was able to detect and identify the problem using our network monitoring solution.

In this session, Catchpoint performance experts will present:

• Where the BGP leak first occurred, and how it spread across multiple network providers
• How Catchpoint identified the problem before the providers acknowledged it
• Testing strategies that can mitigate the impact that outages have on your end-users

Learning from a major BGP incident to improve outage resilience

The only way to ensure services, products, and features arrive to end users intact is with proactive testing of the CDNs, private and public networks, ISPs, and other third-party components that form your digital service delivery chain. 

In this on-demand presentation Brandon DeLap, Senior Solution Engineer, will present ways of leveraging CDN testing to solve common service delivery problems. Specific topics covered in this session will include:

How to detect single CDN failures in a Multi-CDN infrastructure.
 
How to test last-mile and wireless network reachability using CDN/Origin tests.

How to test the impact cache hit / miss ratio has on load time performance.

How to debug CDN headers to troubleshoot DNS timeouts and test specific servers to identify source of problem.

CDN monitoring essentials every business must be aware of

With many companies shifting to a remote or hybrid workforce, IT teams accustomed to managing hundreds of networks are now managing thousands. End users submit tickets thinking their device is the problem when the underlying issue is often network or application related. The current employee workspace relies on complex components, most of which are outside of the end users, and their IT teams, control. Enterprises are re-thinking their monitoring strategies to keep pace with the influx of remote workers. 

Hear this panel of experts provide insights on: 
•	Common blind spots for IT teams and how you can address them.
•	How a fortune 1000 company manages network performance to deliver superior user experience to their remote workforce.
•	Monitoring performance issues and bottlenecks proactively, before they disrupt employee productivity. 

Reserve your spot today!

Actually, you don't need a new computer

Most enterprises are in some stage of data transformation. While many are in the process of meeting their transformative goals, there are some network visibility gaps impacting the user experience and enterprise strategic initiatives. 

In this session, JP Blaho, Director of Product Marketing & and Zach Henderson, Solution Engineer Team Lead for Catchpoint will discuss these persistent visibility gaps and share a few use cases of how enterprises are able to properly monitor the user experience. 

As organizations migrate to new infrastructure services and adopt new technologies, there are 3 core monitoring challenges:
- Shifting to a more distributed workforce
- Relying on third-party services and networks
- Observing the end-to-end user experience

Key Visibility Gaps in Today's Multi-Cloud Environments

Service level objectives (SLOs) provide a way of improving reliability, work-prioritization, and user happiness. Unfortunately, many consider SLOs as something for SRE teams or underutilize SLOs as just another name for KPIs. But this couldn’t be further from the truth.

Please join us as Navya Dwarakanath, Senior Solutions Engineer at Catchpoint, and Alex Hidalgo, Director of Site Reliability Engineering at Nobl9, discuss ways of implementing error budgets, selecting user-centric SLOs and SLIs, monitoring strategies for each stage of SLO maturity, and real-world scenarios where SLO-based decision making enabled users to meet their business objectives.

With this webinar, you’ll better understand:

- Why SLOs are essential for creating a performance-first organization
- When and where error budgets can make the biggest organizational impact
- How to develop a monitoring strategy for stages in your SLO maturity model
- Tips and best practices for organizations looking to implement SLIs and SLOs

The Journey to SLO Maturity: SLO-based Decisions to Meet Business Objectives

Data is only as good as the tools being used for analysis.

With the growing demand on Internet traffic and flawless expectations from customers and employees, the dependencies on network performance monitoring have never been more critical.  When your job is to resolve or rule out a network-related performance or availability issue, isolating the truth from data is tantamount to assuring the optimized user experience.

There is no shortage of monitoring tools to use, but tool sprawl often leads to an increased MTTR and bad data analysis. Join Catchpoint as we discuss some challenges network operations teams face while monitoring the Internet: 

Distributed customers, employees and cloud data centers require constant testing.

Data Transformation has created network-level blind spots.

New SaaS offerings, such as SD-WAN & SASE require a new set of best practices.

Finding the Lies in Network and Internet Performance Monitoring

All with Catchpoint and VMware Tanzu Observability

You’ve checked your application's health status, and everything looks good. But your users still can’t reach the cloud service. That’s usually the point when SRE and DevOps teams are called in to help.

But the only way they can set the record straight is with data—and lots of it. That includes anything from metrics, histograms, traces, and span logs to verify service uptime, to being able to identify issues within specific regions, browsers, and devices, track service performance, and manage SLAs and SLOs.

In this webinar, we’ll show you how Catchpoint and VMware Tanzu Observability work in tandem to do just that by:

- Optimizing business success with enterprise observability. We’ll show how you can combine visibility with your website traffic, so you can simulate (or view real-time) users' behavior with advanced analytics across the stack.
- Proactively identifying customer-facing issues. This includes customer experience testing and synthetic testing to distributed tracing, Kubernetes monitoring, and multi-cloud infrastructure layers.

Use App Reachability and Reliability to Make the Customer Experience Shine

ontent Delivery Networks are keen on enhancing the user experience on websites and mobile apps. But how can we tell if your CDN is really performing well without monitoring and analyzing the digital experience of your platform? After all, it's all about data. While some CDN monitoring practices are widely-known, it is time to explore new trends that will perhaps shape the future of the UX. On this joint webinar, Serkan Sevim, CEO at Medianova, along with Mehdi Daoudi, Co-founder and CEO at Catchpoint have been exchanging views on CDN monitoring future trends that could lie ahead.

The Future of CDN Monitoring 2021

The focus on availability and performance distracts from the more complex process of monitoring service reliability. But just because something is difficult doesn't mean it's impossible.

This on-demand webcast spotlights Digital Experience Monitoring's simplified approach to service reliability. Zachary Henderson, Senior Solution Engineer, will share real-world scenarios where DEM can be leveraged to improve service reliability.

In this webcast, we'll cover:

CDN mapping to ensure global service consistency
Network Error Logging to capture user's perceived reliability
Multi-dimensional data analytics to identify historical reliability patterns

3 Ways to Improve Service Reliability

If your monitoring and testing doesn't match the distribution of your end users, then it's time to make some changes. In this on-demand webinar, web test experts will share specific tests to run for optimizing user experience, service delivery, and underlying infrastructure.

After this session you'll better understand:

- How to run browser tests to capture telemetry on top-line experience
- How to leverage multiple tests to improve performance in China 
- How to pinpoint infrastructure latency, functionality, and security issues using API, DNS, and SSL tests.

7 Web Optimization Tests You Must Run in 2021

Content Delivery Networks (CDNs) are a core component of your service delivery infrastructure, yet many organizations are blindsided when poor CDN service causes performance and availability problems.

In this webinar, CDN experts from eBay, Walmart, and Catchpoint sharing first-hand tips and best practices for improving CDN service delivery. 

You’ll leave this session understanding:
- The Benefits of a CDN or Multi-CDN Infrastructure
- Different Evaluation Processes for Selecting CDN Vendors
- How to Eliminate Visibility Gaps in CDN Infrastructure
- Where to Monitor Regional and Global CDN Performance

The Future of CDN Monitoring

Most enterprises are in some stage of data transformation.  While many are in the process of meeting their transformative goals, there are some network visibility gaps impacting the user experience and enterprise strategic initiatives.  In this session, Catchpoint will discuss these persistent visibility gaps and share a few use cases of how enterprises are able to properly monitor the user experience.  As organizations migrate to new infrastructure services and adopt new technologies, there are 3 core monitoring challenges:  

•Shifting to a more distributed workforce.

•Relying on third-party services and networks.

•Observing the end-to-end user experience.

Key Visibility Gaps in Today’s Multi-Cloud Environments

With the global shift to remote work and increasing usage of SaaS, it’s time to talk about the mounting pressure on IT and business leaders to deliver seamless digital experiences for their distributed teams. So, we’ve asked the experts to weigh in.

Join Bhumika Kapadia, Facebook. Marjorie Abdelkrime, VMware, Les Correia, Estee Lauder, Kate Behbehani, Amazon Web Services and guest Forrester analyst responsible for employee experience and workforce productivity, David Johnson as they sit down with Catchpoint to discuss:

- How they empower teams to be their most productive and successful from wherever they are

Remote CTRL: Adapting IT to Your Distributed Workforce

On October 31st, 2019 Dynatrace retired the Gomez platform and abandoned all their ISP and backbone testing locations in favor for the new Dynatrace Synthetic cloud-only infrastructure. Visibility into key components of the delivery chain and ultimately their end users’ experience plummeted because of the lack of physical vantage points and limited cloud testing locations.

Join us for a discussion with Kurt Schneider, Domain Architect at Discover Financial and Louis Oliver, Senior Technical Consultant at Mary Kay about:
•The importance of an expansive monitoring network for successful synthetic monitoring
•Lack of visibility stemming from eliminating physical vantage points, reduced cloud testing locations, and limited connection types
•What backbone testing locations allow you to see
•Technical advantage use cases
•Experience migrating to Catchpoint

Why Discover and Mary Kay Migrated from Dynatrace to Catchpoint

Is the golden age of web content coming to an end? Bill Gates famously crowned content as king, but with revenue streams today ruled by site speed and web performance where should organizations focus when undertaking digital initiatives?

Join us Thursday, October 29th at 2 PM ET for a one-on-one conversation between Scot Gillespie, GM & CTO of Arc Publishing, and Mehdi Daoudi, CEO & Co-Founder of Catchpoint, on ways if effecting change around site speed and performance.

Topics covered during this conversation to include:

- Why Site Speed Matters Today
- What Arc Publishing Does to Empower Users
- How to Cultivate a Culture of Performance & Speed

We expect this event to reach capacity so please reserve your spot today.

Is Speed King When It Comes to Performance?

Corporate IT teams are looking to digital experience monitoring solutions to support employees across remote, in-office, and / or hybrid work locations, but many don't know where to start.

Watch our on-demand webinar about building a digital employee  experience monitoring strategy. David Johnson, Principal Analyst at Forrester Research, will discuss what challenges organizations face maintaining a work from anywhere organization. Catchpoint performance experts will then provide tips, best practices, and ways of resolving common issues clients encounter when designing, developing, and deploying a new remote work solution.

You'll leave this webinar understanding:
1. The business value of digital employee experience monitoring
2. How to evaluate and implement a monitoring solution that fits your organizational need
3. Best practices from enterprises with successful employee experience monitoring rollouts

How to Design an Employee Experience Monitoring Strategy

Forrester

employee experience

Application Management

Application Monitoring

Incident Response

Incident Detection

SLAs

Incident Resolution

observability

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