Transforming the Digital Customer Experience

Presented by

Danny Johnson Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing

About this talk

Digital transformation. It’s disrupting every industry and impacting how you deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value. The truth is, keeping up with bandwidth demands and continuing innovation, while transitioning from manual processes to end-to-end digital processes, is extremely difficult on their own. Plus your customers have an expectation of your brand to be available 24x7 and deliver at any time of the day or night that they desire. Join our live webinar and learn: · Why digital transformation will only be successful if you begin with the customer in mind. · What digital technologies are being used by top companies to maximize customer satisfaction and drive revenues. · How to define the best approach to transforming the customer experience for your industry/organization. HOST Danny Johnson Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing PANEL Tim Stevens Global Lead for Vertical Marketing Forrest Carr Director of Business Innovation & Digital Experience

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