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Transforming the Digital Customer Experience

Digital transformation. It’s disrupting every industry and impacting how you deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value. The truth is, keeping up with bandwidth demands and continuing innovation, while transitioning from manual processes to end-to-end digital processes, is extremely difficult on their own. Plus your customers have an expectation of your brand to be available 24x7 and deliver at any time of the day or night that they desire.

Join our live webinar and learn:
· Why digital transformation will only be successful if you begin with the customer in mind.
· What digital technologies are being used by top companies to maximize customer satisfaction and drive revenues.
· How to define the best approach to transforming the customer experience for your industry/organization.

HOST
Danny Johnson
Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing

PANEL
Tim Stevens
Global Lead for Vertical Marketing

Forrest Carr
Director of Business Innovation & Digital Experience
Recorded Dec 7 2017 53 mins
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Presented by
Danny Johnson Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing
Presentation preview: Transforming the Digital Customer Experience
  • Channel
  • Channel profile
  • Connecting Application Enablement to Business Results Oct 18 2018 1:00 pm UTC 45 mins
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    Network and security are more critical than ever, but they need to be application centric and a virtualized extension of your business. Learn how to re-architect your cloud to drive better business results and take advantage of technologies like Software Defined Networking (SDN), Network Function Virtualization (NFV), and Everything-as-a-Service (XaaS). We’ll discuss how cloud solutions can enable you to take control of your digital strategies and form the foundation for your enterprise’s Digital Transformation.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing Oct 17 2018 2:00 pm UTC 90 mins
    John Grim, Jihana Clemetson and David Kennedy
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    Our Verizon Threat Research Advisory Center presenters will be:

    •John Grim, Senior Manager, Investigative Response – Americas
    •Jihana Clemetson, Senior Analyst, Threat Intelligence
    •David Kennedy, Managing Principal, Open Source Intelligence

    This month's theme is 'Cyber Security Awareness' happens to coincide with the National Cyber Security Awareness Month, and, as such, we'll focus on social attacks. We'll cover social engineering attack content reported within the 2018 Data Breach Investigations Report (DBIR) and follow this by highlighting two (2) 2018 Data Breach Digest (DBD) scenarios:

    •Social Engineering – the Spiked Punch
    •Telephonic Pretexting – the Double Fake

    Jihana Clemetson will provide insight to our recent caseload. And then we'll turn things over to David Kennedy who'll on the latest and greatest when it comes to:

    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions related to social attacks and data breaches that you'd like us to cover on the call, please send them to the following email address prior to October 12, 2018:

    Intel.Briefing@verizon.com

    Then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • Verizon Threat Research Advisory Center - 2018 Payment Security Report Recorded: Sep 19 2018 76 mins
    John Grim and David Kennedy, Verizon Enterprise Solutions
    Fellow Cybersecurity Practitioner:

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    Our Verizon Threat Research Advisory Center presenters will be:

    •Ron Tosto, Senior Manager, Global Payment Security Practice
    •David Kennedy, Managing Principal, Open Source Intelligence
    •John Grim, Senior Manager, Investigative Response – Americas
    •Josh Costa, Senior Consultant, Investigative Response – Americas
    •Max Shubin, Senior Analyst, Threat Intelligence

    For this month’s theme: ‘Payment Security Report,’ we'll feature Ron Tosto who'll cover the latest thought leadership from Verizon, the 2018 Payment Security Report (PSR). The PSR offers industry research on the global payment security landscape. The report highlights the need for effective data protection and provides details on improving security control effectiveness.

    John Grim and Josh Costa will then cover two (2) 2018 Data Breach Digest scenarios: one involving an ecommerce breach and the other a Point of Sale (PoS) intrusion. Max Shubin will provide insight to our recent caseload. Finally, Dave Kennedy will complete this month's briefing with:

    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions related to payment card related data breaches that you'd like us to cover on the call, please send them to the following email address prior to September 14, 2018:

    Intel.Briefing@verizon.com

    And then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • How to Embrace the Disruptive Power of Software-defined Networking Recorded: Sep 19 2018 30 mins
    Ray Bauer, Gobal Solutions, Mark Hollman, SDN/NFV Product Marketing, Verizon Enterprise Solutions.
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    Join the webinar to learn:

    - What strategies companies are implementing
    - How SDN offers an innovative approach to designing and building networks
    - How to leverage network and application performance to drive business forward

    About the presenters:

    Mark Hollman leads a globally distributed team, responsible for go to market for flagship Managed Software Defined Networking (SDN) and Network Functions (NFV) Virtualization portfolios. With 20+ years of experience, Mark has served in a variety of Marketing and Sales roles focused on revenue generation as well as marketing strategy and execution.

    Ray Bauer directs the business development practice and fosters Verizon partnerships focused on assisting enterprise customers achieve their desired business goals. He leads teams in multiple facets of business development including helping customer's in their digital journey include application enablement services, software as a service, network and application performance management,
  • Data Breach Countermeasures: Actionable Items from Actual Cases Recorded: Sep 18 2018 49 mins
    John Grim, Senior Manager, Investigative Response Team, Verizon
    Verizon’s John Grim will talk through data breach scenarios investigated by the Verizon Threat Research Advisory Center | Investigative Response Team that have afflicted victimized organizations. Drawing on these real-life experiences, he’ll discuss some of the most common (as well as some of the most lethal) cybersecurity attack scenarios experienced by organizations today. John will augment these scenarios drawn from Verizon's investigative caseload with data from Verizon’s industry-leading research reports (Data Breach Investigations Report and Data Breach Digest). He'll then provide you actionable countermeasures to effectively help detect, respond, and mitigate data breaches and cybersecurity incidents.

    John has over 15 years of experience investigating data breaches and cyber security incidents within the government and civilian security sectors, leading a team of highly skilled digital forensics investigators. He also advises on data breach containment and eradication efforts, performs digital forensic examinations, and leads data breach response preparedness training and breach simulation tabletop exercises for customers worldwide.
  • What to Expect at #OCR2018 Recorded: Sep 12 2018 22 mins
    Jeff Schweitzer, Asymmetric Solutions Architect, Verizon
    In 2017, Verizon hosted Operation Convergent Response (OCR) at the Guardian Centers in Perry, GA as a way of showcasing various core, new, and emerging communications technologies in live action scenarios. The attendee response was positive and seen as very helpful to the support of their core missions. And in response to overwhelming demand, Verizon will return to the Guardian Centers this year, November 5-8, to host Operation Convergent Response 2018 (#OCR2018) - and we want you to join us!

    This webinar will give you an opportunity to:
    •Learn more about the real-world experiences #OCR2018 will demonstrate to federal, state, and local agencies and organizations.

    •Hear directly from Verizon’s experts as they provide deep-dives into the various scenarios and other event activities, including a solutions showcase and conference as well as a variety of immersive learning experiences.

    •Ask additional questions in the Q&A session.

    #OCR2018 will highlight technology from Verizon and its eco-system of innovative companies at our solutions showcase and within the following immersive, real-world scenarios:

    •Active Shooter
    •Earthquake
    •Helicopter Crash
    •Hurricane
    •Interstate Pile-Up
    •Nuclear Detonation
    •Subway Attack

    Please join this webinar to learn more about #OCR2018 and how technology can help address your organization’s complex challenges so you can achieve better outcomes.

    Verizon would love to see you at this year’s event! Visit https://ocr2018.vztechnologies.com/ocr2018 and register for OCR today!
  • Verizon Threat Research Advisory Center - Data Breach Digest 2018 Recorded: Aug 15 2018 75 mins
    John Grim and David Kennedy, Verizon Enterprise Solutions
    Fellow Cybersecurity Practitioner:

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: Data Breach Digest Highlights

    Our Verizon Threat Research Advisory Center presenters will be:

    •John Grim, Senior Manager, Investigative Response – Americas
    •David Kennedy, Managing Principal, Open Source Intelligence

    For this month's theme: 'Data Breach Digest Highlights', we'll feature John Grim, Senior Manager, Investigative Response – Americas, who'll highlight the latest in terms of data breaches.

    Specifically, John will discuss scenarios in this year's Data Breach Digest, reveal how these scenarios match up against the 2018 Data Breach Investigations Report incident classification patterns, and in doing so, provide detection and validation, response and investigation, and mitigation and prevention countermeasures from an incident response and cybersecurity perspective.

    We'll then see what's happening with the IR Pulse and our caseload trends, followed by:

    •Current Intelligence
    •Attacks & Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities
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  • Top Five Benefits of Versa SD WAN Recorded: Jul 24 2018 44 mins
    Danny Johnson, Dir-Verizon, Helen Wong, Verizon, Rob McBride, Dir-Versa
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  • Verizon Threat Research Advisory Center - Insider and Privilege Misuse Recorded: Jul 18 2018 79 mins
    David Kennedy and John Rudolph, Verizon Global Security
    Leverage Threat Intelligence where it matters most.

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: Insider and Privilege Misuse

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    • John Rudolph, Principal Consultant, Identity and Access Management
    • Steve Atnip, Senior Analyst, Threat Intelligence
    • David Kennedy, Managing Principal, Open Source Intelligence
    • Laurance Dine, Managing Principal, Investigative Response – EMEA

    For this month's theme of 'Insider and Privilege Misuse' we'll feature John Rudolph, Principal Consultant, Identity and Access Management who'll discuss insider threat motivations, common denominators, and countermeasures, to include the Zero Trust approach. We'll then touch base on the IR Pulse and trends in our caseload, followed by:

    • Current Intelligence
    • Attacks & Threat Indicators
    • Latest Malware Trends
    • Significant Vulnerabilities
  • How to Transform Your Network From “No and Slow” to “Yes and Go” Recorded: Jul 17 2018 54 mins
    Mark Hollman - Head of SDN/NFV Product Marketing, Verizon Mark Burgbacher – Lead, Verizon Application Enablement Team
    Large enterprises are under pressure to stay ahead of ever increasing customer expectations and developments in technology. They need to be able to innovate, scale and deploy at speed without incurring high costs. Learn how SDN is becoming an enabler to help enterprises accomplish these business objectives, and how Platform as a Service will help your organization accelerate into the future. Now, more than ever, you need to include Network in your full stack DevOps teams.
  • Verizon Threat Research Advisory Center - Cyber-Espionage and Threat Hunting Recorded: Jun 20 2018 77 mins
    John Grim and David Kennedy, Verizon Enterprise Solutions
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: Cyber-Espionage and Threat Hunting

    Our Verizon Threat Research Advisory Center presenters will be:
    •Chris Novak, Director, Investigative Response
    •Jihana Clemetson, Senior Analyst, Threat Intelligence
    •Marcus Cymerman, Senior Analyst, Network Forensics
    •David Kennedy, Managing Principal, Open Source Intelligence
    •John Grim, Senior Manager, Investigative Response – Americas

    For this month's theme of 'Cyber-Espionage and Threat Hunting' we'll here from Chris Novak, Director, Investigative Response on cyber-espionage and threat hunting as seen across the Investigative Response Team caseload. We'll then transition into a Q&A session with Jihana Clemetson, Senior Analyst, Threat Intelligence, and Marcus Cymerman, Senior Analyst, Network Forensics to dig further into our cyber-espionage cases and discuss typical indications of being a victim of cyber-espionage, the components of threat hunting, and the approaches to investigating cyber-espionage incidents.

    Following the cyber-espionage insights, we'll cover the following topics:

    •Current Intelligence
    •Attacks & Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities
  • Your IoT Security Strategy: Critical Factors For Secure Implementations Recorded: Jun 12 2018 37 mins
    Bharadwaj Pulugundla, Manager Digital Innovation, Verizon Enterprise Solutions
    The Internet of Things (IoT) presents an unparalleled opportunity for organizations to break new ground with innovative products and solutions. It will also give consumers the ability to efficiently access goods and services in real-time at any desired location. However, businesses must continue to ensure maximum protection for their assets and the data they hold.

    This webinar presents the case for:

    · Why security efforts need to be focused and comprehensive when implementing an IoT strategy
    · The need to have a robust structure from which to base your security and privacy controls
    · Why a 5-point framework is a highly effective approach

    The discussion will also leverage industry examples to help you understand how integrating good cyber security controls into your innovative IoT solutions will help meet your critical business objectives.
  • Verizon Risk Report - Streamline Security with Actionable Insights (Video) Recorded: May 17 2018 39 mins
    Katie Crammer, Director, Verizon Global Security Solutions
    Please join Katie Crammer, Director of Global Security Solutions as she provides an in-depth conversation about a new powerful tool to help enterprises quantify cyber risk and ROI.

    Enterprises routinely struggle to correlate security-related costs with cyber risks and have difficulty determining their security ROI and measuring their security posture. The Verizon Risk Report provides a comprehensive, automated, 360-degree security risk posture assessment, updated daily. The report provides a security score by measuring outside security posture against peers, evaluates control effectiveness, exposes gaps, weaknesses and associated risks, yielding actionable recommendations for mitigating real and likely risks.
  • Verizon Risk Report - Streamline Security with Actionable Insights Recorded: May 17 2018 39 mins
    Katie Crammer, Director, Verizon Global Security Solutions
    Please join Katie Crammer, Director of Global Security Solutions as she provides an in-depth conversation about a new powerful tool to help enterprises quantify cyber risk and ROI.

    Enterprises routinely struggle to correlate security-related costs with cyber risks and have difficulty determining their security ROI and measuring their security posture. The Verizon Risk Report provides a comprehensive, automated, 360-degree security risk posture assessment, updated daily. The report provides a security score by measuring outside security posture against peers, evaluates control effectiveness, exposes gaps, weaknesses and associated risks, yielding actionable recommendations for mitigating real and likely risks.
  • Verizon Threat Research Advisory Center - Monthly Intel Briefing Recorded: May 16 2018 73 mins
    John Grim and David Kennedy, Verizon Enterprise Solutions
    Fellow Cybersecurity Practitioner:

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: Mobile Security Index 2018 Highlights

    Our Verizon Threat Research Advisory Center presenters will be:

    •David Kennedy, Managing Principal, Open Source Intelligence
    •John Grim, Senior Manager, Investigative Response – Americas
    •John Pernini, Security Consultant, Investigative Response – Americas
    •Roy Porter, Senior Analyst, Threat Intelligence

    This month we'll be covering mobile device security threats by featuring the Verizon Mobile Security Index (MSI) 2018. Mobile devices are an appealing target—there are more of them, they have access to more data, and they are critical to business operations. The MSI includes recommendations that can help strengthen your organization's mobile device security, to include security measures for your network, devices, applications, and people.

    For this month's MIB, we'll highlight findings within the MSI and provide insight and recommendations from our investigations and threat intelligence to help you improve your mobile device security and response posture.

    Following the MSI highlights, we'll cover the following topics:

    •Current Intelligence
    •Latest Malware Trends
    •Attacks and Threat Indicators
    •Significant Vulnerabilities

    And then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • 2018 Verizon DBIR and Federal Agencies: A Cyber Security Panel Discussion Recorded: May 10 2018 60 mins
    Craig Bowman, Vice President - Advanced Solutions, Verizon
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    Join our panel of federal cyber security experts for a look at some of the key findings of the 2018 report:
    • Cybercrime can come in any shape or size, and not always in the form you’d expect.
    • State affiliated actors are prevalent threat actors against the public sector.
    • The average time gap between the first click on a phishing campaign and the first report to security? Longer than you think.
    • Ransomware was the top variety of malicious software in 2017.
    • The overwhelming majority of incidents fell into one of nine attack patterns — knowing these can help you mitigate the risks of a breach.

    Our panel:
    • Chris Gagne- ASAIC, Criminal Investigative Division, Cyber Forensics and Technology Unit, United States Secret Service
    • Matthew Noyes - Cyber Policy and Strategy Director, United States Secret Service
    • Bernard Wilson - Program Manager - Network Intrusion Responder (NITRO), United States Secret Service
    • Jeff Wagner- Associate Chief information Officer, U.S. Office of Personnel Management (OPM).
    • Marc Spitler- DBIR Author/Analyst, Verizon
    • Craig Bowman (moderator)- Vice President, Advanced Solutions Division, Verizon
  • Virtual Network Services Enterprise Orchestration Demonstration Recorded: Apr 19 2018 15 mins
    Mark Hollman, Senior Manager–SDN & NFV Product Marketing Verizon Enterprise Solutions
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  • Verizon Threat Research Advisory Center - 2018 Data Breach Investigations Report Recorded: Apr 18 2018 82 mins
    John Grim, David Kennedy, and Marc Spitler, Verizon Enterprise Solutions
    Live Broadcast from RSA ....featuring an overview of the new 2018 Data Breach Investigations Report.
  • 2018 Verizon Data Breach Investigations Report - Panel Discussion Recorded: Apr 10 2018 61 mins
    Moderator, Jeff Duran with threat experts
    Tuesday, April 10th, 10am EST

    The 2018 Verizon Data Breach Investigations Report, now in its eleventh year, is an industry benchmark for information on cybersecurity threats. This year we looked at over 53K security incidents and 2,347 confirmed breaches. But what does it really mean to you? Join our panel of experts for a first look at some of the key findings of the 2018 report:

    • Cybercrime can come in any shape or size, and not always in the form you’d expect.
    • Forget slick cybercriminals targeting billion-dollar businesses. Most attacks are opportunistic and target the unprepared.
    • The average time gap between the first click on a phishing campaign and the first report to Security? Longer than you think.
    • Ransomware was the top variety of malicious software in 2017.
    • Based on our data, one industry saw 93% of their data breaches occur at the point of sale.
    • The overwhelming majority of incidents fell into one of nine attack patterns — knowing these can help you mitigate the risks of a breach.

    Our panel:
    • Rick Holland, CISO, Vice President Strategy at Digital Shadows
    • Michael Coden, CISSP, Managing Director, BCG Platinion North America, Head of Cybersecurity Practice
    • Chris Camacho, CEO at NinjaJobs

    The cybersecurity answers you want, straight from the experts.
Delivering the connected world. Simply. Securely. Reliably.
We deliver the promise of the connected world.

In today’s rapidly transforming environment, we integrate, secure and operate the networks, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity.

Our solutions across Connectivity, Security and Advanced Business Communications are designed to help enterprises pursue new possibilities and create entirely new revenue streams – more efficiently than ever.

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  • Title: Transforming the Digital Customer Experience
  • Live at: Dec 7 2017 2:00 pm
  • Presented by: Danny Johnson Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing
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