Name: Ask the experts – the case for delivering a better customer experience
Start: 2020-05-13T14:30:00Z
End: 2020-05-13T14:30:36.000Z
Location: BrightTALK
Rating: 4

We deliver the promise of the connected world. 

In today’s rapidly transforming environment, we integrate, secure and operate the networks, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity.

Our solutions across Connectivity, Security and Advanced Business Communications are designed to help enterprises pursue new possibilities and create entirely new revenue streams – more efficiently than ever.

Join the Verizon Threat Research Advisory Center (VTRAC) for an engaging fireside chat as we dissect what defined the cybersecurity landscape in 2025, explore lessons learned from high-impact incidents across sectors, and look ahead to the trends that will likely shape cyber risk in 2026.

Our guest this month is Chris Novak. Chris is the Vice President of Global Security Solutions at Verizon. He has a distinguished career of 20+ years, was a founder of VTRAC, named a Top Cybersecurity Leader by Security Magazine, and is an inaugural member of President Biden's Cyber Safety Review Board. Chris leads a world-class team of consultants located across the Americas, EMEA, and APAC. His team leads thousands of cybersecurity investigations and penetration tests annually. His team has also been consistently rated by external analyst firms as being a leader in the market.

If you have any questions related to cyber intelligence and this month's topic that you'd like us to cover on the call, please send them to the following email address: Threat.Intel@verizon.com."

Verizon Threat Research Advisory Center MIB:  Cybersecurity 2025: Year in Review

With the Internet of Things (IoT), industries can be transformed, new experiences enabled, and real business value realized. What are the current and future cutting-edge trends driving true business value? Join this webinar to explore not just the underlying technology moving IoT forward, but also to hear directly from IoT leaders on how they are driving value today.

What you will learn:
● How AI and IoT are intersecting and accelerating business growth
● How customers are implementing IoT in the here and now
● A Deep dive discussion on future IoT solutions across a wide variety of industries such as Automotive, Retail, Healthcare, Security, Manufacturing, and Utilities

IoT State of the Market: Turning Connections into Business Outcomes

Join the Verizon Threat Research Advisory Center for an engaging fireside chat on cyber insurance, risk management and preparation, privacy matters, breach response, incident management, and other important issues affecting organizations.

Our guest speaker for this month is Tammy Kocher, Vice President and Head of Cyber Underwriting at MSI, one of the largest independent managing general agents (MGAs) in the United States. Tammy is building MSI’s Cyber Division from the ground up to design, develop, launch, and lead its first product, Managed Care Cyber, the first of many products in the evolving portfolio.

With over two decades of underwriting leadership, Tammy is widely recognized and respected across the U.S. and London markets as a leading cyber expert, protecting some of the most complex Fortune 500 organizations. Her technical acumen in assessing cyber risk and privacy exposures establishes her as a trusted leader bridging the worlds of security and insurance. She built and grew prior programs, managing a combined $50 million portfolio through leadership roles at BCS Financial, Argo Pro, and Chubb.

She has been recognized as a Hot 100 Insurance Leader (2024), Elite Woman Leader in Insurance (2022) by Insurance Business America, and Most Inspiring Woman in Cyber (2021), and is a sought-after conference speaker and podcast guest who brings an insider perspective, market insight, and clarity to the evolving cyber and privacy landscape.

If you have any questions related to cyber intelligence and this month’s topic that you’d like us to cover on the call, please send them to Threat.Intel@verizon.com.

Demystifying Cyber & Privacy Insurance: Coverage, Market Insights, Trends, and Future Innovations

Join us for an exclusive session where you’ll learn about recent enhancements to the Verizon Open Development Portal and how those enhancements can help developers like you bring solutions to market quickly and with confidence. 

During this session, you’ll also hear about:

 • Recent OD device certification refinements
 • Advancing the OD portal experience: new capabilities and redesigns
 • Accelerating timelines: A future outlook for FastTrack Certification
 • AI integration
 • Automated certification platform and Verizon Lab utilization
 • The latest on Network Slicing, 5G RedCap (Reduced Capability) and NTN (Non-Terrestrial Networks) 

Whether you’re preparing a new device for market or looking to streamline your certification process, you’ll learn how the Verizon Open Development Portal can allow you to stay ahead in a fast-paced environment.

The session will also feature a live Q&A with our resident expert.

Open Development Portal: What's new & next

The financial and operational fallout from a cyberattack is more severe than ever. The 2025 Mobile Security Index reveals that more than half organizations surveyed that suffered a mobile security incident experienced downtime and data loss. 

Join our panel discussion with experts from Check Point and Verizon to learn more about:

- Why a decentralized security and networking architecture is necessary in our hyper connected world where security controls and policy enforcement are embedded directly into distributed network nodes—across edge devices, branches, clouds, and data centers (SASE).
- Why and how enterprises not only need to leverage new AI tools to better protect their infrastructures, but also need to protect their generative AI applications.
- How security point solutions are creating more risks with disparate management portals and too many panes of glass.
- How an MDM (Mobile Device Management) differs from a MTD (Mobile Threat Defense) solution.

AI-Powered Defense: A New Strategy for the Modern Mobile Threat Landscape

In today's complex and diverse IT environments, organizations face the challenge of managing and securing a vast array of mobile endpoints and operating systems. From corporate-owned phones to front-of-store devices and backend warehouse tools, the variety of endpoints can create significant security gaps. That is why a robust Unified Endpoint Management is so important. In fact, many organizations that considered and rejected MDM have later experienced data loss from security incidents, based on the research in 2025 Mobile Security Index. 

Join our panel of experts from Verizon and Ivanti to learn more about: 

- The importance of a single, unified solution for managing every endpoint and especially mobile devices in your environment, regardless of manufacturer or purpose. 
-How Ivanti Neurons for MDM empowers you to discover, manage, and secure any device and OS, anywhere, and protect your organization from the significant risks associated with unmanaged mobile endpoints.

Protecting Your Organization with a Unified Mobile Endpoint Strategy

Generative AI is reshaping the cyber threat landscape, making the human layer the primary target for attackers. Today, social engineering powered by AI allows adversaries to exploit human behavior at scale, bypassing traditional defenses and putting people—and their credentials—directly in the crosshairs.

The 2025 Mobile Security Index reveals a sharp increase in mobile attacks and growing fears of AI-driven threats like smishing, phishing, and executive impersonation. As mobile devices become the fastest path between attackers and individuals, organizations must recognize that human-centric threats are the most critical risk.

Traditional security measures alone cannot keep pace with these evolving tactics. Join our panel with Lookout and Verizon experts to explore:

- The top mobile risks from the latest MSI research.
- How AI amplifies social engineering.
- Why adaptive, cloud-native defenses are essential to protect people, not just devices.

Exploiting the Human Layer: How AI is Redefining Mobile Security Risk

Remote productions often face connectivity, data security, and latency issues. Verizon’s award winning Private Network with Enterprise AI (PNEAI) helps solve these challenges.

By combining ultra-fast, low latency private 5G with compute resources previously only available in public data centers, PNEAI transforms the traditional production model.

Join experts from Verizon, NVIDIA, and Ericsson to learn how PNEAI can enable:

- Dedicated wireless connectivity and data-center computing power on location, using a compact, portable form factor
- New creative possibilities and storytelling capabilities through AI-powered edge solutions
- Smarter, more efficient production workflows that help reduce time and costs
- Real-time, on-prem, IP-secure inference for faster and reliable results

Don’t miss this chance to learn how private 5G and Enterprise AI are transforming the way live content is being captured and delivered—without sacrificing traditional in-studio performance.

Hear from our experts:
Scott Connolly | Head of Media Technology | Verizon Business
ErinRose Widner | Global Head Emerging & Creative Tech | M&E | Verizon Business
Rick Grandy | Principle Solutions Architect | NVIDIA
Blaze Vincent | Director, Technology & Business Development | Ericsson Americas

Powering Enterprise AI with Private Networks

The mobile landscape is expanding rapidly, and the threats to your organization are becoming more sophisticated and frequent. Simply understanding these risks isn't enough; you need a clear, data-driven strategy to counter them. Join us for an exclusive webinar where we'll unpack the key findings of the newly released 2025 Mobile Security Index. Our panel of security experts will go beyond the numbers, showing you how to translate critical insights into a robust, actionable defense plan.

In this webinar, you will learn about:
- Emerging mobile threats and vulnerabilities
- Actionable strategies for protecting your organization
- The impact of mobile security incidents, including the financial and reputational costs of a breach and the increasing scrutiny from regulators and cyber insurers
- Implementing  proven best practices 
- Q&A with industry experts

Beyond the Numbers: Actionable strategies from the 2025 MSI

Since mobile devices have become central to how we work and live, the attack surface for organizations has expanded dramatically. Staying ahead of new and emerging risks requires a deep, data-driven understanding of the current mobile threat landscape.

Introducing the 2025 Mobile Security Index. Join us to be the first to hear from our panel of experts on the rising challenges organizations face with mobile security and learn about steps you can take to help protect your organization. Our experts will walk you through the report's most important findings, giving you a comprehensive view of today’s challenges and opportunities in mobile security.

2025 Mobile Security Index: Unveiling the 2025 MSI

Join the Verizon Threat Research Advisory Center for an introduction to the VERIS Framework – the incident classification standard behind the Verizon Data Breach Investigations Report (DBIR). Our guest for this month's briefing is Alex Pinto, Associate Director of Threat Intelligence and DBIR co-author at Verizon.

In addition to being used by the Verizon DBIR team, the VERIS Framework is leveraged by private organizations and government agencies all over the world. They use it to represent their incidents and security events as a part of their Governance, Risk and Compliance (GRC) programs, or to help record them for breach disclosure requirements mandated by some industries and regions of the world.

We will provide an overview of the important concepts of VERIS, its most important categorizations (the 4As - Actor, Action, Asset and Attribute) and provide several examples of VERIS categorization of public real-world breaches from 2025 in the VERIS Community Database (VCDB).

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Threat.Intel@verizon.com.

Verizon Threat Research Advisory Center MIB: Categorizing cybersecurity incidents with the VERIS Framework

Artificial Intelligence (AI) is transforming how cyber criminals operate, making phishing attacks more convincing, fraud harder to detect, and social engineering scams more costly. The risks are rising, but so are the defenses.

Join Verizon Business experts for an exclusive live webinar where you’ll explore:

- How attackers are using AI to amplify social engineering and phishing campaigns
- Real-world stories that highlight the growing human and financial cost of these attacks
- How innovation strategies and tools including honeypots, data repositories and STIR/SHAKEN reports can help mitigate fraud

You’ll get insights on what you see in headlines—and practical steps to help protect your business, customers, and employees.

Hear from our experts:
Tristen O’Brien | Director, Security Product Sales | Verizon Business
Steven Atnip, CISSP | Principal Consultant, Verizon Threat Research Advisory Center (VTRAC) | Verizon Business
Alex Pinto | Associate Director, Threat Intelligence, Cybersecurity Consulting | Verizon Business

The Human Factor: How AI Fuels Social Engineering and What You Can Do About It

Mobile payment solutions are rapidly transforming the payment landscape. CPoC, SPoC and MPoC validated solutions offer merchants and acquirers powerful, secured alternatives to traditional payment terminals (POIs) . This webinar dives into these critical PCI SSC standards, explaining their functionality and significant impact on the payment ecosystem.

We'll explore efficient strategies for integrating these validated software solutions, running on everyday smartphones and tablets, into a PCI DSS compliant environment.

Join us to understand how embracing these innovations can streamline operations, reduce hardware costs, and enhance flexibility, all while maintaining robust security and compliance.

Unlock Secured Mobile Payments: Navigating PCI CPoC, SPoC, and MPoC for PCI DSS Compliance with Verizon Business

PCI Compliance and the Prerequisite Tree (PRT)

Through our PCI webinar series, we’ve explored how logical thinking tools can transform PCI compliance from uncertainty to control. In this final webinar of our PCI series, we’ll focus on the Prerequisite Tree—the crucial step that turns strategy into executable action. 

The PRT helps you break down complex PCI remediation into a structured, achievable sequence of steps. Our experts will guide you through how to apply this framework to enable you to drive solutions that are not only theoretically sound but practically implementable. 

What you’ll learn:

The purpose of PRT and how it builds on the Future Reality Tree
Step-by-step PRT creation with a PCI real-world use case (e.g. tokenization)
Common pitfalls and how to avoid obstacles in execution
Tips to identify goals, avoid roadblocks, and finalize your roadmap

Don’t miss gaining an understanding of actionable framework you can use to transform your PCI compliance strategy into a sustainable, streamlined program. 

Hear from our experts:
Thorsteinn Siglaugsson, Logical Thinking Process Expert & Author
Matt Arntsen, Associate Director, Cybersecurity Consulting Services, Verizon
Andrew Roth, Senior Manager, Product Marketing, Verizon (Host)

PCI Compliance and the Prerequisite Tree (PRT)

Verizon's Fixed Wireless Access (FWA) devices, reviewed in a business webinar, are presented as a powerful, flexible alternative to wired broadband. They use the Verizon 4G LTE and 5G networks to provide high-speed internet to fixed locations. Key benefits include fast deployment, often allowing for self-installation, and flexibility for use at temporary sites. The devices are also a cost-effective solution for businesses, and they can serve as a crucial backup connection. The webinar would also highlight the security of the devices, which range from simple indoor units to professionally installed external antennas, providing reliable connectivity for a wide range of business needs.

Verizon Business Internet - FWA Devices Review

This episode of “Shift + ALT + Disrupt,” we explore how federal, state, and local governments, and other Public Sector organizations, can work towards eliminating information silos.

On March 20, 2025, President Donald Trump issued Executive Order 14243, know as "Stopping Waste, Fraud, and Abuse by Eliminating Information Silos." This executive order requires federal agencies to remove barriers to sharing internal data, and make it possible to share unclassified records and systems among federal and state entities. The potential to open up the data the government collects so it can be used more widely has enormous potential to improve service delivery and lead to faster digital transformation across the Public Sector landscape. In fact, the primary goals are to enhance oversight, reduce fraud and wasteful spending, and improve government operations.

During my one-on-one conversation with Scott, we are going to dive into data silos, poly clouds, and AI (Oh, My!) and review some ways government agencies can create the network infrastructure and security posture to support greater data sharing.

Then we will shift to our Digital Transformation Panel to talk more about data improper payments, and how difficult the road will be to open up data sharing intra and inter agency.

Speakers:
Scott Andersen
Chris Russell
Brett Barganz

Shift + ALT + Disrupt (Episode 2): Data Silos, Poly Clouds, and AI (Oh, My!)

Join the Verizon Threat Research Advisory Center for an engaging fireside chat on cybersecurity resiliency, emerging technologies and threats, payment card fraud, and other current cybersecurity issues pertaining to the financial sector and payments industry.

Our guest speaker for this month's briefing is Steve Brown. Steve is Mastercard's European lead for cybersecurity and resilience services. He is responsible for the implementation and integration of Mastercard's Cybersecurity capabilities including data breach detection, cyber risk and threat intelligence technologies across all related stakeholders. Steve drives strategic relationships with both private and public sector parties, working with enterprise C-suite level executives to understand the needs of customers and the technology required to detect and protect customers from cyber and systemic risk. Steve also works with key interlocutors to drive legislative and regulatory compliance within cyber security and supply chain risk management. 

Prior to joining Mastercard, Steve was a Senior Manager at the UK’s National Crime Agency where, as Head of Cyber Threat Intelligence, he led the UK’s strategic response to cyber crime. During his 17-year career within the UK Government, Steve also served as the UK’s Cyber Attaché to the USA during 2016-2019, embedded with the FBI Cyber Division at National Cyber & Forensics Training Alliance (NCFTA). Steve was responsible for diplomatic and political relationships and negotiations relating to the investigation of cyber criminality affecting the UK and USA.

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Threat.Intel@verizon.com. 
e following email address: Intel.Briefing@verizon

Cybersecurity Resiliency in the Payments Industry

The impacts of AI are particularly acute in information security and organizations face a number of challenges in both securing the data within their organizations for AI use and securing AI infrastructure.  Data management has become a crucial challenge created by the scale of AI and the expanding hybrid infrastructure that supports it. During this webinar you will learn:

- What are the key initiatives needed to address data security challenges?

- How businesses best balance innovation with keeping their data and models safe?

- How can security teams address AI scale requirements and production application challenges?

Presenters:
Greg Macatee, Senior Analyst, Lead AI Infrastructure S&P Global, 451 Research
Rafeeq Rehman, Associate Director, Solutions Architect, Verizon Business
Joe Roberts, Associate Director, Solutions Architect, Verizon Business

Securing AI at scale lessons from Industry leaders

Collaboration tools are rapidly being adopted by organisations to help workers remain productive whilst being home based. However, once the current crisis is over and many people are back in the office, will those tools still hold value? Hear from Human Resources, Learning and Development and Marketing leaders who will discuss:

● Their requirements and priorities for collaboration tools  
● The ongoing benefits for their organisation
● How collaboration technology has helped with recruitment productivity and staff retention  
● Why lines of business require effective collaboration tools 
● How collaboration tools can help bring new programs to market with speed and scale not possible when reliant on in-person execution.

Moderated by Felicity Goven, Senior Manager Advanced Comms, Verizon Business

Panellists: 
Dyanne Ierado, Senior Leader Human Resources – EMEA & APAC, Verizon Business
John Williams, Marketing Director – EMEA & APAC, Verizon Business 
Roger White, Senior Manager, Learning Development – EMEA & APAC, Verizon Business

Ask the experts –  collaboration tools: what do lines of business really want?

Security departments continue to be challenged with how to keep their networks secure against ever-evolving cyber threats in the face of a global skills shortage, an increasingly confusing set of security technologies, and the inevitable budget constraints. 

Verizon's cybersecurity leaders will discuss:

● Why some organisations are turning to security providers to assist with delivering integrated threat detection and response  
● How using a managed detection and response platform can help stop impending attacks whilst overcoming some of the fundamental challenges mentioned above
● Effective use of SOAR (Security Orchestration and Response) platforms to help shrink the gap between detection and response  
● How threats from different sources (e.g. endpoints, network and deception technology) can be analyzed and correlated in different ways in order to drive greater success at pinpointing the harmful ones


Moderated by John Loveland, Director, Security Product Marketing, Verizon Business

Panellists:
Alex Schlager – Executive Director, Security Product Management, Verizon Business
Bryan Sartin – Executive Director, Security Professional Services, Verizon Business
Alistair Neil – Director, International Security Solutions, Verizon Business

Ask the experts – Security out-tasking: better detection, response; cost control

Navigating the roadmap for digital transformation can be challenging, especially when it comes to your network and infrastructure. During this panel discussion we will look at the critical steps you can take now to get ready for the 5G business enabled world of the future. We’ll also address:

● The intersection of traditional VPN, virtualised services, cloud and 5G, and how are these technologies are coming together 
● What is technology-led versus disruptor-led versus customer-led?  
● Is adding 5G into the mix infinitely more complex than where we are currently at?  
● What are the considerations we have to make?

Moderated by Simon Ratcliffe, Board Advisor, Non-Exec CIO

Panellists: 
John Crawford, General Manager, Enterprise Innovation and 5G solutions, Verizon Business
Peter Konings, Director Enterprise Solutions, Verizon Business
Stephen Pollard, Professional Services Lead, Advanced/Intelligent Networking EMEA, Verizon Business

Ask the experts – navigating your network transformation in a 5G enabled world

Taking your strategy from a glimmer of an idea and turning it into reality can be somewhat daunting. There’s a fine balance between implementing the latest technologies and planning for the future. 

This webinar will offer key insights into where organisations can start if they are still trying to get their digital strategy off the ground, including: 

● How to prepare your network infrastructure so that it can be more responsive to changing business processes and fluctuations in demand  
● Practical and organisational challenges associated with creating an adaptive and intelligent network
● How functional teams need to work together to maximise the capabilities of the technology  
● Virtualisation and alignment of devsecops to create the foundation for collaboration, innovation and progressive transformation

Danny Johnson, Director Network Services, Product Marketing, Verizon Business 
Emmanuel Baeyens, CISO - Executive Consultant, Professional Services, Verizon Business

From idea to reality: how to get your network ready for automation.

How successful have you been at digitally transforming your organisation into a real-time enterprise? 

Are you being disrupted by other firms that are changing faster and are more agile? 

The world is changing even more rapidly than before, resulting in challenges and also opportunities never seen before. 

The need for organisations to change and evolve, at speed, is no longer an option. 
  
During this session the panel will discuss:
 ● What's causing change - political, economic, societal and technological - and the things you need to consider
 ● The challenges that existed before and as a result of the COVID-19 pandemic 
 ● The agile mentality needed to manage technological change programs and risk today 
 ● The need for a framework that helps you responsibly manage the transformational change needed within your organisation

Moderated by Lianna Brinded, Head Of Yahoo Finance UK, Verizon Media.

Panellists: 
Tony Judd, Managing Director Verizon Business.
Antony Tompkins, Managing Partner, Global Integration Solutions, Verizon Business
Haig Tyler, CIO, Herbert Smith Freehills

The power of co-innovation. Delivering the real-time enterprise.

The COVID-19 crisis has had a major impact on the way human beings view interactivity - positively shifting perceptions around how efficient and effective we can be in the virtual world. With 5G networks soon to be widespread the world over, even more interest has grown in it's promise of a new generation of connectivity and technological evolutions that will shift how human beings live, work, and play. 

Join Verizon Media's RYOT Studio, the Oscar-nominated team specialising in virtual and augmented reality, to hear how 5G will drive the intersection of enterprise and media technology, bringing together our physical and digital worlds.

5G media: the intersection of technology and storytelling

If you’re putting off developing a 5G strategy, your competitors are probably way ahead of you already. This session is designed to help you get back on track. 

Experts from Verizon and other leading organisations will share their thoughts on how 5G and multi-access edge computing (MEC) technologies are expected to revolutionise their industries and drive business change within their organisations. 

Panellists will discuss:

● How 5G features in their business plans
● How companies are progressing with 5G pilots even in the light of COVID-19 restrictions
● What differentiation 5G and MEC will enable
● What role they need their partners to play to enable the future today

Panellists: 
John Crawford – General Manager, Enterprise Innovation and 5G Solutions, Verizon Business
Jonathan Rowan – Business Innovation Director, Scottish and Southern Electric 
Geraldina Iraheta – Director of Business Development, Digital Catapult

Moderator – Lianna Brinded, Head Of Yahoo Finance UK, Verizon Media

5G & multi-access edge computing – how they could transform your organisation

The digital transformation of 5G is coming. But what shape will it actually take when it arrives – and how will that impact the remit of technology leaders within major organisations? 

Toby Redshaw, Verizon’s SVP of Enterprise Innovation and 5G Solutions, sets out the five biggest changes we should all be prepared for as Industry 4.0 and 5G become part of our everyday reality. 

Insights from the session will include:

● Why we are moving into an era of ‘big agile’ business
● What the new priorities for CIOs are likely to be 
● How to deliver model-level innovation

The 5 big things to expect from 5G

The “new” future of work is coming fast and coupled with the 4th Industrial Revolution (4IR) it shows real promise – but broader impacts need leadership. Hear from our leading thinkers and futurists about: 

● What the workplace of the future may look like – and how the COVID-19 pandemic is currently accelerating change in both business models and tech adoption
● How 4IR technologies will drive transformation in the manufacturing, retail and healthcare sectors
● The steps that organisations need to take to realise the potential of a fully digitized 5G-connected world
● How innovation, trust and a new kind of enlightened leadership can expedite your journey 

Join Lianna, Toby and Martin as they help you plot your journey through this new reality. 

Panellists:
Toby Redshaw – Senior Vice President, 5G Solutions & Enterprise Innovation, Verizon Business
Martin Konkel – Director, Strategy Verizon 
Moderator: Lianna Brinded, Head of Yahoo Finance UK, Verizon Media

The 4th Industrial Revolution, 5G and the future of work

Work 2.0: technology for the “new” future of work

More channels to communicate through and more contacts to communicate with open up new ways of engaging directly with your customers - and this has become even more relevant since Covid-19. But how can you change the way service is delivered to your customers and adopt new technology to truly deliver better customer service? 

During this webinar we will discuss the changes that industry-leading organisations are making to their contact centre infrastructure as part of their digital transformation journey. 

We will also discuss:
● How cloud contact centre environments can be integrated into existing contact centre structures
● How introducing personalisation can improve your customer experience and may provide underlying cost benefits  
● The business justification to build on and maximise business continuity-led investments you might have recently made

Craig Palmer, Director CX International, Verizon Business
Nick Stone, Principal CX Consultant, Verizon Business
Steffen Selbemann, Principal CX Consultant, Verizon Business

Ask the experts – the case for delivering a better customer experience

Customer Service

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Personalization

Omnichannel

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Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Ask the experts – the case for delivering a better customer experience

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Verizon Business