Ask the experts – the case for delivering a better customer experience

Presented by

Craig Palmer | Steffen Selbmann | Nicholas Stone, Verizon Business

About this talk

More channels to communicate through and more contacts to communicate with open up new ways of engaging directly with your customers - and this has become even more relevant since Covid-19. But how can you change the way service is delivered to your customers and adopt new technology to truly deliver better customer service? During this webinar we will discuss the changes that industry-leading organisations are making to their contact centre infrastructure as part of their digital transformation journey. We will also discuss: ● How cloud contact centre environments can be integrated into existing contact centre structures ● How introducing personalisation can improve your customer experience and may provide underlying cost benefits ● The business justification to build on and maximise business continuity-led investments you might have recently made Craig Palmer, Director CX International, Verizon Business Nick Stone, Principal CX Consultant, Verizon Business Steffen Selbemann, Principal CX Consultant, Verizon Business

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