In 2020, Verizon sponsored a report by Fifth Quadrant, a leading research organization with deep knowledge of the customer experience (CX) industry.
The research surveyed CX experts in the Australian market and revealed a wide divergence in maturity – between those setting the pace in our increasingly multichannel world, and those still at the very start of their CX improvement journey.
Join leaders from Fifth Quadrant and Verizon as we discuss the key issues in CX and contact centers today, including:
•The ‘CX flywheel’ and how to harness it
•How AI is already transforming CX for many organizations
•The impact of Covid-19 and remote working on CX
Moderator:
Steve Nuttall – Director, Fifth Quadrant
Panelist:
Mathew Wells – Solutions Executive, Verizon Business Group
Amelia Diggle – Service Designer, Verizon Connect