Name: Best in Class Contact Centres: A Use Case in Innovation
Start: 2020-11-19T10:00:00Z
End: 2020-11-19T10:00:45.000Z
Location: BrightTALK
Rating: 5

We deliver the promise of the connected world. 

In today’s rapidly transforming environment, we integrate, secure and operate the networks, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity.

Our solutions across Connectivity, Security and Advanced Business Communications are designed to help enterprises pursue new possibilities and create entirely new revenue streams – more efficiently than ever.

Join us — the Verizon Threat Research Advisory Center – for this month's critical threat intelligence briefing featuring a guest speaker. Prepare to delve into the sophisticated evolution of the information security risk intelligence.  Our session will spotlight the major cyber threats, highlighting connections to recent attacks and breaches.  Gain insights into the operational intricacies of these campaigns and the shadowy threat actors orchestrating them. We will also uncover the advanced strategies and proactive measures to counter these cyber syndicates. This briefing is an opportunity for an in-depth exploration of the frontlines of cyber crime and cyber espionage, arming you with the knowledge to help anticipate and counteract emerging cyber threats. Don't miss this chance to enhance your understanding of our adversaries.

Next we will go through the monthly “Ransomware Roundup” with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:

Current Intelligence Overview
Attacks and Threat Indicators
Latest Malware Trends
Significant Vulnerabilities

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

Verizon Threat Research Advisory Center MIB

When it comes to driving productivity, security and the ability to collaborate in virtually any situation, cellular connected laptops are one of the fastest growing trends shaping work processes across industries. Add to that the evolving capabilities of AI, including Windows 11 and PC hardware features, and the promise of modern work becomes real.

Join our panelists as they explore what connected laptops are, the value they offer enterprises, the trends driving adoption and how organizations are upgrading their device fleets to get work done across employees and locations.

You’ll also learn about new AI features, and how 5G enables the reliable connectivity critical to delivering on their promise.

Join our experts:

Marissa Wilkins (Host), Associate Director – Device Portfolio, Verizon Business
Bob O’Donnell, President and Chief Analyst, TECHnalysis Research, LLC
Michael John Harrison, Developer Relations Engineer, Verizon

The AI-Powered, Cellular Connected PC

If you’re a ThingSpace user who wants to manage account usage and rate plans with ease, you’ll want to join the fourth of our Verizon IoT Developer Day series, where we’ll demonstrate how the new ThingSpace Rules engine can help you manage your devices.

Rules Engine can help minimize overages by creating custom rules that trigger automated price plan changes or suspend with auto resume. Automating these changes can reduce manual monthly work to manage ThingSpace lines of service.

ThingSpace Rules Engine puts the power in your hands when it comes to managing your connections, which can lead to better cost control. Learn how to set up the rules and hear about real-world scenarios where the engine has helped achieve measurable results.

 
Join our panelists:

Joshua Markham, Head of IoT Developer Relations, Verizon
Elena Barabatko, ThingSpace Sr. Product Manager, Verizon
Ysa Tan, Developer Relations Engineer, Verizon
Emiliano Lemus, Developer Relations Engineer, Verizon

ThingSpace Rule Engine (Dev Day Session #4)

Verizon has published the annual Data Breach Investigations Report (DBIR) since 2008, combining data from an ever-growing list of sources to help public sector and private sector organizations gain insight to the evolving threat landscape, and how to help protect themselves from those threats. 

Join our webinar and Verizon experts to learn about: 

- 2024 Data Breach Investigations Report (DBIR)  industry trends and key findings
- The similarities and differences in key findings  between the public sector and private sector
- What you can do to help protect your organization and the people it serves

2024 Data Breach Investigations Report (DBIR) for Public Sector

The 2024 Verizon Data Breach Investigations Report (DBIR)  is an annual industry benchmark for information on global cyber security breaches and threat patterns. The 17th edition of the DBIR analyzed record-high security incidents and over ten thousand confirmed breaches. 

Join our panel of Verizon experts for a discussion about: 

- DBIR key findings
- What the data means for large and small organizations
- What steps you can take to help mitigate these threats

2024 DBIR findings & what you can do to help mitigate risk to your organization

The 2024 Verizon Data Breach Investigations Report (DBIR) is here.

DBIR is  an annual report and in-depth analysis of data-driven, real-world instances of cybercrime and how cyberattacks play out across organizations of different sizes as well as from different verticals and geographic locations.  

Many security professionals and organizational leaders use key findings from the  DBIR to help make critical  security program decisions . Join our webinar and learn first- hand from the authors of the DBIR as they deep dive into key findings of the 2024 report.

2024 Data Breach Investigations Report (DBIR) Key Findings

This panel discussion provides you with insights into:

1) How the successful integration of AI and automation into network operations:
• Improves situational awareness and decision-making ability
• Reduces the number of tools needed to diagnose and resolve problems
• Reduces troubleshooting time
• Identifies proactive actions to address issues before they become resource consuming disruptive problems

The integration of Artificial Intelligence (AI) can provide unprecedented visibility into network performance. During this discussion we will explore this and how leveraging AIOps Insights, a Verizon developed suite of AI powered network monitoring and management tools, is empowering our customer’s and their network performance.  Aggregating data from sources spanning the entire network stack, AIOps Insights presents a unified view of any Verizon customer’s network in an intuitive user interface.  Combined with advanced Machine Learning (ML) capabilities, AIOps Insights offers valuable insights into network health, identifies performance trends and helps analyze the root cause of problems while reducing customer network operations workloads.

2) How you can reduce your risk level and thus improve resiliency with a zero trust architecture.

A Zero Trust Architecture helps to prevent breaches by making applications, data and services essentially inaccessible to attackers while allowing trusted users to securely and directly connect to protected resources from virtually anywhere. During the second part of this session, learn about what Zero trust is, the benefits of a zero trust architecture and how it can transform your network security.

Panelists:
Tony Harb: Director - Solution Architects, Australia/New Zealand, Verizon Business
Bert Lacher, Director - Technology Solutions, Data & Analytics, Verizon Business
Jeffrey Manning: Principal Architect - Network Security Services, Verizon Business

Enhancing Network Survivability & Efficiency Using AI Ops & Zero Trust Security

Join us — the Verizon Threat Research Advisory Center – for a briefing featuring the founder and chairman of SINET: Security Innovation Network, who will explore the crucial role of the CISO in today's dynamic cybersecurity landscape. The session will cover Strategic Leadership, Talent Development in Cybersecurity, Regulatory and Compliance Challenges, Advocacy for Cybersecurity Investment, and the Evolving Role of the CISO in digital transformation and threat complexity. Gain insights into aligning cybersecurity strategies with business goals and enhancing stakeholder communication. Don't miss this chance to advance your strategic approach to cybersecurity.

Next we will go through the monthly “Ransomware Roundup” with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:

Current Intelligence Overview
Attacks and Threat Indicators
Latest Malware Trends
Significant Vulnerabilities
Updated Cyber Intelligence for Small or Medium Businesses

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

Learn how leveraging the “House Analogy” can help address security challenges in the Small and Medium Business space by translating the physical world into cybersecurity approaches. We’ll explore statistics from Verizon’s 2023 Data Breach Investigations Report (DBIR) and review the impact of real cyber breaches on mid-market organizations.

The House Analogy: Imagining Cybersecurity as Home Security

Be proactive in reducing your risk level using planned steps to protect your network resources with a zero trust architecture. Learn how Verizon can support your zero trust journey and how Zero Trust Dynamic Access can augment your security team’s approach.

Transform your Security with Zero Trust Protection

Improving the customer experience – innovation and automation for the digital savvy enterprise.

Customer experience is a top five priority for CIOs around the world: the pandemic has only increased the importance of digital communications, enabling effective and efficient interaction with customers whilst reducing reliance on overburdened agents.  

Verizon employs over 130,000 people around the world and around 30,000 contact centre agents.  Within the United States, it has recently introduced Google Contact Center AI into centres which serve 94 million subscribers and provides advanced natural language processing techniques to deliver a faster, more accurate interaction.  During this session, Steffen Selbmann, a contact center specialist based here in Europe, discusses our use case: why Verizon decided to make this investment and the benefits it promises to deliver.

Best in Class Contact Centres: A Use Case in Innovation

Customer Experience

Contact Center

Customer Care

Google

Artificial Intelligence

natural language processing

Communications

Covid-19

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Marketing Operations and Automation

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Marketing

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infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

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Cloud Computing

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IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

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Data Center Management

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Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Best in Class Contact Centres: A Use Case in Innovation

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