Verizon Presents: Workforce of the Future: A webinar series Are You Delivering a Culture of Service?
In these challenging times for the travel and hospitality industry, how can businesses create a culture of service to keep guests satisfied? And how should they prepare for an increasingly digital future?
Find out in our upcoming webinar featuring Horst Schulze, Founding President and COO of Ritz-Carlton. He and our host, Ron Insana, will discuss:
- What it means to create a culture of service, especially during a time of uncertainty and change
- How successful businesses have approached health, safety and regulation adherence while also delivering satisfying experiences
- How to keep employees motivated in the face of new concerns or service “hiccups”
- Which digital transformation technologies hospitality businesses should be exploring
Meet your speaker and host:
Horst Schulze, Legendary former hotelier renowned for creating a culture of service
Horst Schulze, a founding member of The Ritz-Carlton Hotel Company, established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment.
Ron Insana, Sr. Analyst and Contributor to CNBC and MSNBC
Ron Insana has spent nearly three decades as a highly respected business journalist and money manager. He’s written for Money magazine and USA Today and has hosted two nationally syndicated radio programs.