Why your business needs an enterprise-class chatbot

Presented by

Jordi Torras, CEO, Inbenta

About this talk

Tens of thousands of chatbots were built and launched last year. Most of them failed. Yet chat remains the number one way customers want to talk to brands, and they often want to talk when customer service teams are offline. In this presentation, we'll cover: - The criteria needed to deploy an enterprise-class chatbot, one that yields effective business results. - Natural language processing technology and machine learning. - Approaches to integrate with your existing systems and knowledge bases.

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Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. Our content is focused on the ever-expanding trends in the world of AI, neural networks, and virtual assistants within the customer success space.