Victor da Costa, Principal Specialist Solution Architect, Technical Business Development, Automation, Red Hat
ServiceNow provides an IT service management and governance solution that many organizations use to improve productivity and manage their service delivery processes. Red Hat Ansible Automation Platform allows you to increase speed, efficiency and accuracy by automating DevOps and technical processes across multiple domains in your IT organization. A new Red Hat Ansible Certified Content Collection for ServiceNow is available to help customers to help take their service workflows to the next level using these two solutions. When you combine Ansible Automation Platform and ServiceNow, along with this new certified Content Collection for ServiceNow you can: Dramatically increase service value chains Augment service request quality and efficiency Enable a “closed loop” process to automatically update your ServiceNow workflows without manual action Make it even easier for IT teams to create and maintain a “single source of truth” about every IT asset by automatically updating ServiceNow information as part of automation jobs.