Ansible & ServiceNow: IT services automation

Presented by

Matthew Fernandez, Senior Specialist Solution Architect, Red Hat

About this talk

ServiceNow is the industry standard for IT service management. Ansible is the lingua franca of IT automation. With the release of the ServiceNow IT Service Management (ITSM) content collection and Ansible spoke integration, we are able to build processes within ServiceNow that use Ansible to orchestrate state. In this demonstration, we’ll illustrate the benefits of self-service IT automation to provision cross-cloud resources as easily as online shopping while adhering to the processes and approvals necessary in a modern IT organization.

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