No More Clipboards: How to Disrupt Your Field Service Operation

Today’s consumers are already using AI. There are three key reasons why AI is booming now:

1. Proliferation of data
2. Algorithmic advances
3. Compute power - Enterprises should get started now

Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "Why AI Now?"

Learn more:
Einstein.com
http://cloudfirst.accenture.com/artificial-intelligence-videos.html

AI is the future for everything that can be described as data. With time, AI continues to learn on data. Democratizing intelligence across companies of all sizes, AI is for everyone.

Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "The Future of AI."

Learn more:
Einstein.com
http://cloudfirst.accenture.com/artificial-intelligence-videos.html

Humans remains at the center of AI. It's about replacing tasks, not jobs. AI adds a new level of personalization and teaches us what makes us human. With AI, creativity will become more important is the workplace.

Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "AI and Productivity."

Learn more:
Einstein.com
http://cloudfirst.accenture.com/artificial-intelligence-videos.html

Advancements in AI must benefit all parts of the population, and should be "Responsible AI". As it can affect people, AI must come with high ethics.

Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "Artificial Intelligence for a Better World."

Learn more:
Einstein.com
http://cloudfirst.accenture.com/artificial-intelligence-videos.html

Set yourself apart in the emerging healthcare IT ecosystem. Today, life sciences companies need to go above and beyond to stand out. This means clarifying your market positioning regarding patient outcomes and value to the healthcare system, defining the differentiating capabilities necessary to deliver on those goals and creating a high-performance enterprise of partners, collaborators and talent.

Join life sciences and cloud industry leaders, Thursday, March 30 to learn:

- The state of life sciences and healthcare today, trends and challenges
- How to differentiate patient services offerings and add value to the healthcare system
- How to create a high-performance enterprise of partners, collaborators and talent
- What your peers are doing to elevate their patient support

As Service becomes a more strategic differentiator, understanding how a CRM strategy supports transformational service has become a key priority in 2017 for service leaders.

In this webinar, Forrester analyst Ian Jacobs and John Hernandez, Salesforce SVP and COO, will establish why every company should consider where they are on the CRM Service maturity curve, and highlight the benefits of a connected CRM across Sales, Marketing and Service. Salesforce alliance partner Accenture will showcase organizations that have optimized a connected CRM strategy and provide examples of the benefits and opportunities associated with having a single, 360-degree view of the customer across departments.

Join this dynamic discussion to:

- Understand how digital clouds are shifting customer relationship management
- Learn why cross-departmental SaaS and CRM platforms are more important now than ever
- Discover key priorities in the digital transformation of service

View on Salesforce.com:

https://www.salesforce.com/form/event/webinars/form-rss.jsp?eventid=1366188

Running a digital business means digitizing processes to improve company and employee performance. For global consulting company Accenture, digital sales capabilities are critical to operating in the new age. Following the successful rollout of its first ever consolidated CRM platform built on Salesforce’s Sales Cloud, Accenture is now focused on bringing sales analytics front and center with Wave Analytics.

Real-time self-service dashboards accessible directly via the Sales Cloud display pipeline metrics, comparative opportunities, and pipeline movement—triggering actions to improve sales decisions made by individuals and teams. Leadership can view pipeline reports by organization, providing a snapshot of the health of business units—leading to more strategic corporate decisions. Long gone are the days of searching e-mail archives for stand-alone sales spreadsheets, with report access typically limited to operations personnel.

Hear how Accenture increased adoption of Wave Analytics across 28,000 users, gain insights into lessons learned and results achieved, and discover what is in store next as Accenture delivers actionable sales data at the right place and the right time.

View on Salesforce.com:
https://www.salesforce.com/form/event/webinars/form-rss.jsp?eventid=1333647&d=7010M000001yED3

Coca-Cola is a brand that needs no introduction and can be found in over 200 countries worldwide. To get a 360-degree view of their customers and consumers, Coca-Cola partnered with Salesforce and Accenture to remove silos between sales and service and connect their employees, machines, customers, and consumers.

During this webinar, Chris Hansen of the Coca-Cola Company and Ashish Jandial of Accenture, will describe how Coca-Cola was able to leverage the power of the Salesforce platform to transform they sales and service organization.

You’ll learn:
•The growing expectations of today’s digital consumers
•The state of consumer goods today, including top trends and challenges
•Coca-Cola’s business drivers for change
•The benefits Coca-Cola has seen from implementing Customer1

View on Salesforce.com:
https://www.salesforce.com/form/event/webinars/form-rss.jsp?eventid=1331537

Thanks to digital technologies, finance is becoming a consumer-to-business industry. To offer consistent and fulfilling customer experiences across multiple channels (digital and physical), banks must define clear digital agendas and allocate the right investments between “GO Digital” and “BE Digital.”

What does that look like? Successful banks are analyzing and prioritizing existing business platforms and key processes to determine what needs to transform as well as what new digital business initiatives they need to launch to meet and exceed the rising expectations of today’s consumers.

During this webinar, Deven Swim of Boston Private Financial Holdings and Tanner Shamrock and David Dal Pos of Accenture, will take a closer look at what it takes to achieve next level customer service and how cloud onboarding and client 360 can help.

You’ll learn:
•The state of banking and wealth today, including top trends and challenges
•How to get the client onboarding experience right in the first 90 days
•Best practices for achieving the coveted 360-degree view of clients
•What your peers are doing to deliver next level service

View on accenture.com:
http://cloudfirst.accenture.com/banking-wealth-onboarding-webinar-replay.html

It’s the age of the customer, and whether it’s B2C or B2B, companies everywhere are re-imagining how they deliver on the rising expectations of customers. Technology is transforming every aspect of business, and one of the areas where it can have the greatest impact is field service or on-site service.

During this webinar, Karen Mehal, Accenture Field Service Practice Leader, will share her insight into how empowering your service employees with the right tools to deliver on-site service has a direct impact on the growth of your business.

You’ll learn:
•How to leverage field service technology and innovation to empower your employees,
•How to reduce costs and streamline productivity
•How connected field service can deliver faster, smarter, and more personalized service experiences to your customers

View on salesforce.com: https://www.salesforce.com/form/event/webinars/salesforce-webinar-1247233.jsp

Technology advancements and shifts in consumer behavior have completely re-shaped the business landscape. Disruption in every industry is the norm and companies are evaluating new strategies to grow and keep up with customer expectations.

During this webinar, Lynne Zaledonis of Salesforce and Sara Porter and Sean Freeburger of Accenture, will take a closer look at Accenture's own digital journey to Salesforce.

You'll learn:
•What ‘The Age of the Customer’ means for you?
•Challenges experienced by Accenture’s sales members
•Accenture’s roadmap to Salesforce Implementation
•How the project was executed, as well as, the end result
•Key takeaways for success