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Real-Time Innovation, Rapid Transformation

Technology advancements and shifts in consumer behavior have completely re-shaped the business landscape. Disruption in every industry is the norm and companies are evaluating new strategies to grow and keep up with customer expectations.

During this webinar, Lynne Zaledonis of Salesforce and Sara Porter and Sean Freeburger of Accenture, will take a closer look at Accenture's own digital journey to Salesforce.

You'll learn:
•What ‘The Age of the Customer’ means for you?
•Challenges experienced by Accenture’s sales members
•Accenture’s roadmap to Salesforce Implementation
•How the project was executed, as well as, the end result
•Key takeaways for success
Recorded May 19 2016 36 mins
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Presented by
Sara Porter, Director-Global Sales Effectiveness, Accenture | Sean Freeburger, Managing Director-Internal IT, Accenture
Presentation preview: Real-Time Innovation, Rapid Transformation

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  • Channel
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  • Wealth Management in the Digital Age Recorded: Apr 27 2017 55 mins
    Kendra Thompson, Accenture | Rohit Mahna, Salesforce | David Adler, Financial Planning
    Wealth management is in the midst of a digital revolution. One-to-one, product-driven advice is being displaced more and more by hybrid advice, which offers a blend of digital capabilities and access to advisors as needed.

    Accenture has explored investors’ preferences for managing their wealth using digital tools and how this is changing the operating models for wealth management firms.

    Likewise, Salesforce has identified powerful technology solutions tailored for wealth managers to help deliver advice digitally, in addition to traditional methods, via the advisor relationship.

    Listen in to get fresh insights from Accenture’s latest research and Salesforce’s new solutions to help you successfully navigate the changing landscape in wealth management and understand the future of investing.

    View on Financial Planning:
    http://pages.marketing.financial-planning.com/20170427_fnp_salesforce_ws_lp.html
  • Why AI Now? Recorded: Apr 20 2017 3 mins
    Richard Socher, Chief Scientist, Salesforce | Nicola Morini-Bianzini, Global Managing Director AI, Accenture
    Today’s consumers are already using AI. There are three key reasons why AI is booming now:

    1. Proliferation of data
    2. Algorithmic advances
    3. Compute power - Enterprises should get started now

    Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "Why AI Now?"

    Learn more:
    Einstein.com
    http://cloudfirst.accenture.com/artificial-intelligence-videos.html
  • The Future of AI Recorded: Apr 19 2017 2 mins
    Richard Socher, Chief Scientist, Salesforce | Nicola Morini-Bianzini, Global Managing Director AI, Accenture
    AI is the future for everything that can be described as data. With time, AI continues to learn on data. Democratizing intelligence across companies of all sizes, AI is for everyone.

    Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "The Future of AI."

    Learn more:
    Einstein.com
    http://cloudfirst.accenture.com/artificial-intelligence-videos.html
  • AI and Productivity Recorded: Apr 18 2017 2 mins
    Richard Socher, Chief Scientist, Salesforce | Nicola Morini-Bianzini, Global Managing Director AI, Accenture
    Humans remains at the center of AI. It's about replacing tasks, not jobs. AI adds a new level of personalization and teaches us what makes us human. With AI, creativity will become more important is the workplace.

    Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "AI and Productivity."

    Learn more:
    Einstein.com
    http://cloudfirst.accenture.com/artificial-intelligence-videos.html
  • Artificial Intelligence for a Better World Recorded: Apr 17 2017 2 mins
    Richard Socher, Chief Scientist, Salesforce | Nicola Morini-Bianzino, Global Managing Director AI, Accenture
    Advancements in AI must benefit all parts of the population, and should be "Responsible AI". As it can affect people, AI must come with high ethics.

    Hear what Accenture and Salesforce are saying about AI, in a conversation with Salesforce Chief Scientist, Richard Socher, and Accenture Global Managing Director of AI, Nicola Morini-Bianzino, "Artificial Intelligence for a Better World."

    Learn more:
    Einstein.com
    http://cloudfirst.accenture.com/artificial-intelligence-videos.html
  • Elevating Patient Support: Embracing Digital Disruption Recorded: Mar 30 2017 55 mins
    Tony Romito, Managing Director, Accenture Life Sciences | Rich Sherman, Managing Director, Accenture Cloud First
    Set yourself apart in the emerging healthcare IT ecosystem. Today, life sciences companies need to go above and beyond to stand out. This means clarifying your market positioning regarding patient outcomes and value to the healthcare system, defining the differentiating capabilities necessary to deliver on those goals and creating a high-performance enterprise of partners, collaborators and talent.

    Join life sciences and cloud industry leaders, Thursday, March 30 to learn:

    - The state of life sciences and healthcare today, trends and challenges
    - How to differentiate patient services offerings and add value to the healthcare system
    - How to create a high-performance enterprise of partners, collaborators and talent
    - What your peers are doing to elevate their patient support
  • The 2017 Imperative For Service In Your CRM Strategy Recorded: Mar 9 2017 62 mins
    Ian Jacobs, Senior Analyst, Forrester | Yaron Wilf, Principal Director, Accenture | John Hernandez, SVP and COO, Salesforce
    As Service becomes a more strategic differentiator, understanding how a CRM strategy supports transformational service has become a key priority in 2017 for service leaders.

    In this webinar, Forrester analyst Ian Jacobs and John Hernandez, Salesforce SVP and COO, will establish why every company should consider where they are on the CRM Service maturity curve, and highlight the benefits of a connected CRM across Sales, Marketing and Service. Salesforce alliance partner Accenture will showcase organizations that have optimized a connected CRM strategy and provide examples of the benefits and opportunities associated with having a single, 360-degree view of the customer across departments.

    Join this dynamic discussion to:

    - Understand how digital clouds are shifting customer relationship management
    - Learn why cross-departmental SaaS and CRM platforms are more important now than ever
    - Discover key priorities in the digital transformation of service

    View on Salesforce.com:

    https://www.salesforce.com/form/event/webinars/form-rss.jsp?eventid=1366188
  • Driving Intelligent Sales Decisions at Accenture with Wave Analytics Recorded: Mar 1 2017 50 mins
    Melissa Pinch, Senior Manager, Accenture | Ornella Dian, Senior Manager, Accenture | Ben Pruden, Director, Salesforce
    Running a digital business means digitizing processes to improve company and employee performance. For global consulting company Accenture, digital sales capabilities are critical to operating in the new age. Following the successful rollout of its first ever consolidated CRM platform built on Salesforce’s Sales Cloud, Accenture is now focused on bringing sales analytics front and center with Wave Analytics.

    Real-time self-service dashboards accessible directly via the Sales Cloud display pipeline metrics, comparative opportunities, and pipeline movement—triggering actions to improve sales decisions made by individuals and teams. Leadership can view pipeline reports by organization, providing a snapshot of the health of business units—leading to more strategic corporate decisions. Long gone are the days of searching e-mail archives for stand-alone sales spreadsheets, with report access typically limited to operations personnel.

    Hear how Accenture increased adoption of Wave Analytics across 28,000 users, gain insights into lessons learned and results achieved, and discover what is in store next as Accenture delivers actionable sales data at the right place and the right time.

    View on Salesforce.com:
    https://www.salesforce.com/form/event/webinars/form-rss.jsp?eventid=1333647&d=7010M000001yED3
  • The Coca Cola Transformation: Sales & Service Unite as One Team to Drive Revenue Recorded: Jan 13 2017 60 mins
    Chris Hansen, Senior Director, The Coca-Cola Company | Ashish Jandial, Managing Director, Accenture Consumer Goods Practice
    Coca-Cola is a brand that needs no introduction and can be found in over 200 countries worldwide. To get a 360-degree view of their customers and consumers, Coca-Cola partnered with Salesforce and Accenture to remove silos between sales and service and connect their employees, machines, customers, and consumers.

    During this webinar, Chris Hansen of the Coca-Cola Company and Ashish Jandial of Accenture, will describe how Coca-Cola was able to leverage the power of the Salesforce platform to transform they sales and service organization.

    You’ll learn:
    •The growing expectations of today’s digital consumers
    •The state of consumer goods today, including top trends and challenges
    •Coca-Cola’s business drivers for change
    •The benefits Coca-Cola has seen from implementing Customer1

    View on Salesforce.com:
    https://www.salesforce.com/form/event/webinars/form-rss.jsp?eventid=1331537
  • Uncomplicating Onboarding & the Many Shades of Client 360 Across Banking Recorded: Nov 2 2016 60 mins
    Deven Swim, Senior Manager, Boston Private | Tanner Shamrock, Banking Lead and David Dal Pos, Capital Markets Lead, Accenture
    Thanks to digital technologies, finance is becoming a consumer-to-business industry. To offer consistent and fulfilling customer experiences across multiple channels (digital and physical), banks must define clear digital agendas and allocate the right investments between “GO Digital” and “BE Digital.”

    What does that look like? Successful banks are analyzing and prioritizing existing business platforms and key processes to determine what needs to transform as well as what new digital business initiatives they need to launch to meet and exceed the rising expectations of today’s consumers.

    During this webinar, Deven Swim of Boston Private Financial Holdings and Tanner Shamrock and David Dal Pos of Accenture, will take a closer look at what it takes to achieve next level customer service and how cloud onboarding and client 360 can help.

    You’ll learn:
    •The state of banking and wealth today, including top trends and challenges
    •How to get the client onboarding experience right in the first 90 days
    •Best practices for achieving the coveted 360-degree view of clients
    •What your peers are doing to deliver next level service

    View on accenture.com:
    http://cloudfirst.accenture.com/banking-wealth-onboarding-webinar-replay.html
  • No More Clipboards: How to Disrupt Your Field Service Operation Recorded: Sep 14 2016 42 mins
    Karen Mehal, Sr. Manager, Accenture Field Service Practice | John Hernandez, SVP & COO, Salesforce Service Cloud
    It’s the age of the customer, and whether it’s B2C or B2B, companies everywhere are re-imagining how they deliver on the rising expectations of customers. Technology is transforming every aspect of business, and one of the areas where it can have the greatest impact is field service or on-site service.

    During this webinar, Karen Mehal, Accenture Field Service Practice Leader, will share her insight into how empowering your service employees with the right tools to deliver on-site service has a direct impact on the growth of your business.

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    •How to leverage field service technology and innovation to empower your employees,
    •How to reduce costs and streamline productivity
    •How connected field service can deliver faster, smarter, and more personalized service experiences to your customers

    View on salesforce.com: https://www.salesforce.com/form/event/webinars/salesforce-webinar-1247233.jsp
  • Real-Time Innovation, Rapid Transformation Recorded: May 19 2016 36 mins
    Sara Porter, Director-Global Sales Effectiveness, Accenture | Sean Freeburger, Managing Director-Internal IT, Accenture
    Technology advancements and shifts in consumer behavior have completely re-shaped the business landscape. Disruption in every industry is the norm and companies are evaluating new strategies to grow and keep up with customer expectations.

    During this webinar, Lynne Zaledonis of Salesforce and Sara Porter and Sean Freeburger of Accenture, will take a closer look at Accenture's own digital journey to Salesforce.

    You'll learn:
    •What ‘The Age of the Customer’ means for you?
    •Challenges experienced by Accenture’s sales members
    •Accenture’s roadmap to Salesforce Implementation
    •How the project was executed, as well as, the end result
    •Key takeaways for success
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  • Title: Real-Time Innovation, Rapid Transformation
  • Live at: May 19 2016 1:05 am
  • Presented by: Sara Porter, Director-Global Sales Effectiveness, Accenture | Sean Freeburger, Managing Director-Internal IT, Accenture
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