Ensuring maximum collaboration performance in an environment of disruption

Presented by

Stephane Minana, Serge Schertzer, Bob Smart

About this talk

What are the best approaches for remote working and team and customer collaboration – how can you quickly create virtual contact centres, what are the best tools for collaboration and a how can you scale quickly and securely to facilitate more homeworkers. During this webinar Orange will demonstrate, using proven customer examples, what we recommend what actually works and how you too can implement it right now. This webinar will include how to: * migrate an in-house call centre to a cloud based environment preventing business interruptions and allowing your agents to work from anywhere. * uncover which collaboration and audioconference solutions work best for your business and how to augment capacity across these tools * scale up your virtual workplaces quickly using cloud Speakers: * Stephane Minana – Head of Enriched Interaction and Collaboration Europe, Orange Business Services * Serge Schertzer – Enriched Interaction and Collaboration Global Operational Marketing, Orange Business Services * Bob Smart – Orange Cloud for Business Senior Business Manager, Orange Business Services
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Orange Business Services is a global network operator, IT systems integrator, managed security services provider and consultant. We have deep expertise in cloud, mobile, social, IoT (Internet of Things), big data and cybersecurity in a diverse range of industry verticals. Our focus is on “humanizing technology” – helping enterprises create better digital experiences for employees and customers to drive business growth.