Hi [[ session.user.profile.firstName ]]

Orange Solution Pills #5 - Customer Engagement

From data to insights: With unprecedented challenges in managing and leveraging the vast amounts of data generated by your ecosystem, you might need help mastering the path to digital transformation & innovation.
With Orange support through the whole Data Journey, we help our customers thrive on business performance through a consulting & co-building approach for building Customer Engagement strategies, applying Big Data and personalized interaction tactics for AI based Marketing, and many more Data related Solutions. Ultimately, optimizing Sales and driving up loyalty.

Speakers:
Laura Ros, Digital&Data Sales Europe, Orange Business Services
Yves Van Den Brande, Tribe Lead - Customer Engagement, Business Decision
Ana Aragon, PreSales Solution Partner Southern Europe, Orange Business Services
Recorded Jul 17 2020 20 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Laura Ros & Ana Aragon, Orange Business Services; Yves Van Den Brande, Business Decision
Presentation preview: Orange Solution Pills #5 - Customer Engagement

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Orange Solution Pill #7 - Data Enabled Innovation Strategy Recorded: Oct 30 2020 15 mins
    Laura Ros, D&D Orange Business Services and Luka Reister, Innovation Tribe Lead, Business&Decision
    As of today, any company will be putting data at the hearth of their company. A digital transformation journey is a must in strategic decisions. But how can we valorize Data? How do we generate a positive ROI?
    At the same time, we see AI & Data platforms evolving to address Modern needs with agnostic technologies.
    In this Webinar, we share best practices on how to reinvent your business through the use of Data to attain fast ROI, and how to overcome the most common challenges we encounter in this journey.
    At Orange, we help our customers thrive thanks to a unique Data Journey including consulting, our co-building approach and end-to-end implementation of state-of-the art Data & Advanced AI techniques

    Speakers:
    -Laura Ros, D&D Orange Business Services;
    -Luka Reister, Innovation Tribe Lead, Business&Decision
  • Orange Solution Pill #6 - Data Management Best Practices Recorded: Sep 23 2020 15 mins
    Laura Ros, D&D Orange Business Services; Benjamin Protais, Consulting Business Unit Director, Business&Decision.com
    With unprecedented challenges in managing and leveraging the vast amounts of data generated by your ecosystem, you might need help mastering the path to become a data-driven company.
    As Data is an asset enabling future business transformations, our goal is to put it at the heart of your company’s journey
    We help our customers thrive thanks to a unique Data Journey including consulting, our co-building approach and end-to-end implementation of state-of-the art Data Management techniques.
    Ultimately, ensuring the proper management of Data to achieve a higher business performance.

    Speakers:
    - Laura Ros, Digital&Data Sales Europe, Orange Business Services
    -Benjamin Protais, Consulting Business Unit Director, Business&Decision.com
  • Orange Solution Pill #1 - IoT Managed Global Connectivity Recorded: Aug 6 2020 13 mins
    Roberto Celin & Giulia La Rosa, Orange Business Services
    We are seeing in the market an increased number of connected objects and a higher and higher demand for IoT applications. M2M Connectivity is a key enabler of the Internet of Things (IoT) allowing objects or devices to communicate and transmit information to centralized IoT applications. Mobile connectivity makes it possible to go even further by allowing all devices to communicate anywhere anytime and deliver all benefits of IoT. Orange is a leader in the development of IoT and Machine to Machine (M2M) solutions. Being present worldwide in more than 200 countries and territories makes Orange a natural key player in this arena.
  • Orange Solution Pills #3: EIC Business Evolution after an environment of disrupt Recorded: Jul 22 2020 15 mins
    Marco Zollinger & Fernando Rodrigo, Orange Business Services
    Recent events forced companies to focus urgently on measures to guarantee business continuity; this re-shaped the workplace and forced companies to review their organizational priorities and face new challenges.
    In our brief analysis we are considering that step to be an Evolution of the workplace, creating a new landscape that redefines the cost/productivity balance; we’ll take a deeper look into 2 key solutions.

    Speakers:
    Marco Zollinger, Sr. Sales Expert Enriched Interactions & Collaboration, Europe Orange Business Services
    Fernardo Rodrigo, PreSales Solution Partner Southern Europe, Orange Business Services
  • Orange Solution Pill #2 - Cybersecurity and Digital Transformation Recorded: Jul 17 2020 11 mins
    Massimiliano Brugnoli & Michele Bellomo, Orange Business Services
    We have recently faced and unprecedented disruptive event that forced all the business to re-think about resiliency and security. The forced adoption of any kind of digital tool to keep the business going and maintaining social interactions has opened gaps into the security posture of many enterprises. Oftentimes the Disaster Recovery plan have not been sufficient to put adequate countermeasures in place, as the impact has been across all the line of business not just what in the DR plan (business critical-only processes).
    What have we learned to be better prepared for the future? We will go thru the key aspects impacting cybersecurity that characterized this challenging moment.
    Speakers:
    Massimiliano Brugnoli, Cybersecurity & Connectivity Sales Expert Europe – Orange Business Services
    Michele Bellomo, PreSales Solution Partner Southern Europe
  • Orange Solution Pills #4:-OT/IT convergence & IoT Recorded: Jul 17 2020 15 mins
    Pier Giuseppe Dal Farra & Giuseppe Nantista, Orange Business Services
    Based on high-quality use cases, Orange Business Services spreads its unique expertise through converged OT-IT data insights.
    On one hand to enable advanced automation and increase worker’s safety. On the other hand, to leverage connected machines, to establish a state-of-the-art smart asset management and to improve the ecosystem innovation.

    Speakers:
    Pier Giuseppe Dal Farra, IoT Industry Business Expert, Orange Business Services
    Giuseppe Nantista, PreSales Solution Partner Southern Europe
  • Orange Solution Pills #5 - Customer Engagement Recorded: Jul 17 2020 20 mins
    Laura Ros & Ana Aragon, Orange Business Services; Yves Van Den Brande, Business Decision
    From data to insights: With unprecedented challenges in managing and leveraging the vast amounts of data generated by your ecosystem, you might need help mastering the path to digital transformation & innovation.
    With Orange support through the whole Data Journey, we help our customers thrive on business performance through a consulting & co-building approach for building Customer Engagement strategies, applying Big Data and personalized interaction tactics for AI based Marketing, and many more Data related Solutions. Ultimately, optimizing Sales and driving up loyalty.

    Speakers:
    Laura Ros, Digital&Data Sales Europe, Orange Business Services
    Yves Van Den Brande, Tribe Lead - Customer Engagement, Business Decision
    Ana Aragon, PreSales Solution Partner Southern Europe, Orange Business Services
  • Ensuring maximum collaboration performance in an environment of disruption Recorded: Apr 21 2020 36 mins
    Stephane Minana, Serge Schertzer, Bob Smart
    What are the best approaches for remote working and team and customer collaboration – how can you quickly create virtual contact centres, what are the best tools for collaboration and a how can you scale quickly and securely to facilitate more homeworkers.

    During this webinar Orange will demonstrate, using proven customer examples, what we recommend what actually works and how you too can implement it right now.

    This webinar will include how to:
    * migrate an in-house call centre to a cloud based environment preventing business interruptions and allowing your agents to work from anywhere.
    * uncover which collaboration and audioconference solutions work best for your business and how to augment capacity across these tools
    * scale up your virtual workplaces quickly using cloud

    Speakers:
    * Stephane Minana – Head of Enriched Interaction and Collaboration Europe, Orange Business Services
    * Serge Schertzer – Enriched Interaction and Collaboration Global Operational Marketing, Orange Business Services
    * Bob Smart – Orange Cloud for Business Senior Business Manager, Orange Business Services
  • How to optimize your operations during a global disruption Recorded: Apr 15 2020 49 mins
    Charl van der Walt, Pierre-Marie Binvel, Laurent Lacroix, Sonia Gameiro
    Challenged by the needs to enable a large increase in remote workers, businesses are trying to figure out how to adapt and deliver a uniform level of performance across their entire user base without deteriorating the end user experience or compromise on security.

    At this webinar, Orange will discuss, using proven customer examples, what can be done and how you too can implement it right now.

    This webinar will include experience sharing and guidance on how to:

    * quickly scale up and down enterprise remote access capacity using a mix of security, network and cloud solutions

    * raise awareness amongst remote workers of the heightened cyberattack risks

    * monitor end-user experience to influence their behaviour and adapt IT resources accordingly

    Speakers:
    Pierre-Marie Binvel - Head of Connectivity and Orange Cyberdefense Europe
    Charl van der Walk - Head of Security Research, Orange Cyberdefense
    Laurent Lacroix - Head of Security Europe, Orange Business Services
    Sonia Gameiro - Head of Application Performance Management Consulting Practice, Orange Business Services
  • Business Success in Russia: EY & Orange Webinar Recorded: Nov 19 2019 45 mins
    Stuart Lawson - EY, Richard van Wageningen - Orange Business Services
    Russia represents a huge opportunity for global businesses but what about the sanctions, tariffs, regulatory frameworks, cybersecurity requirements, compliance, data privacy and political concerns that stand in the way of success? And how can you combat them?

    Join EY and Orange Business Services to find out answers to these key questions and share case studies from leading global companies in Russia.

    Presenters:
    * Stuart Lawson - Senior Advisor and EY; member of board SKOLKOVO Ventures, RBCC, AEB and university lecturer
    * Richard van Wageningen - Senior Vice President of IMEAR (Indirect, Middle East, Africa, Russia -CIS), Orange Business Services
  • Cyber-crime threat landscape through the eyes of an ethical hacker Recorded: Jul 2 2019 60 mins
    Charl Van der Walt is Chief Security Strategy Officer at SecureData, part of Orange Cyberdefense
    After many years in an "attack and penetration" testing role, thanks to which he developed a unique take on today’s cyber challenges, Charl Van der Walt makes an insightful case for threat detection.

    In this webinar you will discover:
    •Key principles to put effective detection to practice
    •Why a managed service can help your business improve security agility, access expert resources and continuously evolve your capabilities
    •Factors to consider when selecting a partner
  • Cyber-crime threat landscape through the eyes of an ethical hacker Recorded: Jul 1 2019 55 mins
    Charl Van der Walt is Chief Security Strategy Officer at SecureData, part of Orange Cyberdefense
    After many years in an "attack and penetration" testing role, thanks to which he developed a unique take on today’s cyber challenges, Charl Van der Walt makes an insightful case for threat detection.

    In this webinar you will discover:
    •Key principles to put effective detection to practice
    •Why a managed service can help your business improve security agility, access expert resources and continuously evolve your capabilities
    •Factors to consider when selecting a partner
  • Enrich your manufactured goods with connected services Recorded: Oct 25 2018 52 mins
    Emmanuel Bricard, CIO at e.l.m. leblanc, Markus Meukel VP IoT McKinsey&Co, Werner Reuss, Head of IIoT, Orange Business Svcs
    Manufacturers estimate that 50% of their products will be smart and connected by 2020. Are you one of them? Follow our webinar and hear Emmanuel Bricard, CIO of e.l.m. leblanc (Bosch Group) share his success story on connected boilers and Markus Meukel, VP IoT at McKinsey&Company highlight the key IoT trends in the manufacturing sector.

    The discussion will be introduced and moderated by Werner Reuss, Head of Industrial IoT at Orange Business Services.

    Subjects covered:
    - How connected products can power new business models and increase revenue?
    - What are the challenges in launching an industrial IoT project?
    - How to move from monitoring products to implementing predictive Maintenance models?
    - What are the best practices in IIoT transformations?
  • Multisourcing Service Integration - giving you the peace of mind Recorded: Oct 10 2018 32 mins
    Alex Rigaldo
    With the digital revolution came the multiplication of technologies.

    Numerous endpoints & connected devices , an increase in suppliers, cloud & app services, data
    flows & complexity … are already part of our daily business lives - and there is much more to
    come.

    Maybe some of these thoughts already crossed your mind:

    - I have multiple suppliers per region and/or per service. How can I manage them efficiently?
    – How to manage my local internet service providers for my SD WAN deployment?
    - Do I really have full visibility and control over my suppliers?
    - Do I have the expertise to integrate globally my multiple suppliers from technical and
    operational standpoints?
    - Shall I completely or partially outsource my IT Service Management operations?
    - How to maximize the benefits of all these growing technologies and specialized suppliers –
    whilst embracing downsizing and cost savings ?

    At Orange Business Services, our mission is to help you manage the increasing complexity
    driven by emerging technologies and vendors every day. As a Service Provider and Integrator,
    we orchestrate your data journey, coordinating and integrating service delivery in the most
    efficient way with our Multisourcing Service Integration MSI).
  • Orange and Cisco Viptela – 6 steps to successful SD-WAN adoption Recorded: Jul 4 2018 54 mins
    Laurent Perrin, Director of Product Management – Connectivity, Orange
    Orange and Cisco can ensure your SD-WAN solution will be secure, agile, flexible and operationaly efficient on a global scale, while remaining cost effective by leveraging your existing infrastructure.

    At this webinar we will discuss how together we can help you along each step of your SD-WAN journey from discovery and evaluation through to Open Lab then Proof of Concept or Pilot, realizing into a full roll-out:

    We will take you through
    * Why SD-WAN is becoming the de facto in multinational organisations
    * What you need to consider when moving to flexible SD-WAN
    * Our 6 steps to a successful SDWAN adoption
    * Three best practice case studies of our customers adoption

    Speakers:
    * Olivier Mercier, SD-WAN Service Creation Leader, Cisco
    * Laurent Perrin, Director of Product Management – Connectivity, Orange
    * Jean Critcher, Head of Solution Consulting, Orange Europe
  • Boost your enterprises agility with a NGFW that offers flexibility and control Recorded: Jun 28 2018 32 mins
    Simon Jones, Solution Director, Orange Cyberdefense & Ronen Shpirer, Security Solutions Architect, Fortinet
    Many organizations are surrounding themselves with many products in the security space and don’t know which way to turn - on top of the inordinate amount of time being eaten up in monitoring these products on a daily basis.

    Join this webinar and discover how you can:

    • Cope with today’s dynamic threat landscape and stop missing vulnerabilities
    • Avoid timely change request processes that slow up business agility
    • Maximize your budget by creating a level of service 100% tailored to the specific needs of you enterprise
    • Easily reduce the number of physical devices without compromising on user experience
    • Accelerate your journey towards GDPR compliance
  • Boost your enterprises agility with a NGFW that offers flexibility and control Recorded: Jun 28 2018 32 mins
    Simon Jones, Solution Director, Orange Cyberdefense & Ronen Shpirer, Security Solutions Architect, Fortinet
    Many organizations are surrounding themselves with many products in the security space and don’t know which way to turn - on top of the inordinate amount of time being eaten up in monitoring these products on a daily basis.

    Join this webinar and discover how you can:

    • Cope with today’s dynamic threat landscape and stop missing vulnerabilities
    • Avoid timely change request processes that slow up business agility
    • Maximize your budget by creating a level of service 100% tailored to the specific needs of you enterprise
    • Easily reduce the number of physical devices without compromising on user experience
    • Accelerate your journey towards GDPR compliance
  • What to do when your plan for GDPR goes wrong - webinar - 18th April, 11am CET Recorded: Apr 18 2018 61 mins
    Derrick Loi: Global Head, Orange Cloud for Business International, Orange
    One of the key concerns of GDPR is how organisations should implement the Right to be Forgotten. Not just because of the impact on resource, but because the majority of organisations don’t have a complete view of their data. In order to be forgotten you need to be found.
     
    Our panel of experts will discuss how to understand your data landscape so you know the size of your data problem.  In a short space of time we can demonstrate what you should proactively do about your unstructured data; should a breach occur.
     
    Hear from a panel of experts about:
    * The impact of managing data in an increasing world of regulation
    * Getting to grips with unstructured data
    * Reducing risk right across the business
    * Getting more value out the regulation

    GDPR Expert Panel:
    * Host: Peter Gee: Director, Orange Cloud for Business International – UK/Ireland, Orange
    * Derrick Loi: Global Head, Orange Cloud for Business International, Orange
    * Cédric Prévost, Director for Security & Managed Services, Orange
    * Chris Bridgland, Solution Director, Veritas
    * Tamzin Evershed – Veritas Legal Counsel
    * Sarah Gardner, Solution Manager, Orange Business Services
  • A new era of mobile threats demands a new form of defense Recorded: Mar 7 2018 29 mins
    Orange Cyber Defense & Check Point
    Mobile devices are now considered to be one of the weakest links in the IT infrastructure of most enterprises. While the cost of a mobile breach is similar to that of a desktop or laptop breach, an astounding number of enterprises are still lacking next generation protection, leaving themselves at high risk of attack.

    Orange Cyber Defense has teamed with Check Point to lay down the hard facts surrounding the mobile threat landscape based on insight from current research and a deep understanding of the global market. The webinar will deliver practical advice surrounding common myths and offer a simple methodology approach which can be applied across the business.

    Join this short webinar to understand:
    •Why 100% of enterprises are at risk of attack.
    •What next generation mobile cyber attacks look like.
    •Vital steps enterprises should take to protect themselves.
  • Customer Security Framework Webinar - Support with SWIFT's Self Assessment Recorded: Oct 11 2017 57 mins
    Johny Gasser - Information Security and Compliance Officer
    Before the end of this year, local banks need to perform SWIFT’s Self-Assessment with 16 mandatory and 11 optional security controls. This will need to be repeated annually. Failure to comply will result in reporting to the financial regulator in your country.

    Orange can help
    As your trusted SWIFT VPN Alliance Silver or Gold supplier, and as a global Cybersecurity specialist that is now also listed in SWIFT’s directory of Cybersecurity Service Providers, we know what this is all about. We can help you with this assessment, or with other important cybersecurity aspects that are not yet included in the assessment (e.g. Incident response, 24X7 CyberSOC, Threat Intelligence, …).

    Join us for this webinar to see how Orange can support you with SWIFT's Self Assessment.
From inspiration to transformation. Together.
Orange Business Services is a global network operator, IT systems integrator, managed security services provider and consultant. We have deep expertise in cloud, mobile, social, IoT (Internet of Things), big data and cybersecurity in a diverse range of industry verticals. Our focus is on “humanizing technology” – helping enterprises create better digital experiences for employees and customers to drive business growth.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Orange Solution Pills #5 - Customer Engagement
  • Live at: Jul 17 2020 10:00 am
  • Presented by: Laura Ros & Ana Aragon, Orange Business Services; Yves Van Den Brande, Business Decision
  • From:
Your email has been sent.
or close