Name: Know your customer: the benefits of omnichannel
Start: 2021-11-17T11:15:00Z
End: 2021-11-17T11:15:19.000Z
Location: BrightTALK
Rating: 0

Orange Business Services is a global network operator, IT systems integrator, managed security services provider and consultant. We have deep expertise in cloud, mobile, social, IoT (Internet of Things), big data and cybersecurity in a diverse range of industry verticals. Our focus is on “humanizing technology” – helping enterprises create better digital experiences for employees and customers to drive business growth.

By joining you will learn:
1. How to handle your IoT data
2. How to analyze your IoT data
3. How to secure your data
4. How to successfully initialize your IoT Project

Why data determines your IoT project journey

Secure Access Service Edge (SASE) changes the way our applications traverse through our network and the Internet. In this session, we will look at design considerations on centralising network traffic in a converged SD-WAN and Security ecosystem, as well as business considerations on selecting a managed services partner.

Building a Solid SASE Foundation

In this webinar, our guest speaker from Forrester will walk us through the new CX reality and how advanced technologies can help you transform your contact center into a full-on customer engagement center and customer Belfius Insurance will tell us all about how they accelerated digital-first engagements and embraced AI-powered CX technologies to deliver truly customer-centric experiences. 
 
As customer behaviours continue to shift online, providing instantaneous service and digital experiences is essential to creating lasting, memorable experiences. 
Your contact center, empowered by Digital and Artificial Intelligence is central to your overall omnichannel communications strategy and giving customers the personalized attention they want. While conversational bots empower customers to self-serve and handle contact qualification, virtual agents execute admin-driven processes to optimize operations efficiency. Your employees are freed to handle more complex interactions and unlock business opportunities. 
 
Identifying your business drivers and putting the best technology framework in place is essential for creating additional value for both your customers and bottom line.  

Speakers: 
*  Max Ball – Principal Analyst, Forrester
*  Pascal Buyle - Deputy Head of Customer Services Life & Health, Belfius Insurance
*  Stephane Minana – Head of Europe CX & UC Sales Experts team, Orange Business Services
*  Neel Davda – DX Specialist - Enterprise, Genesys

Digital & AI rewrite the rules of CX - featuring Forrester and Belfius

The modern business environment demands secure access to data and applications from anywhere, at any time, from any device.  SASE has reframed security architectures to help companies cope with these shifting requirements.  Vendors are scrambling to offer the breadth and depth of solutions necessary to support this model.  Watch this video to learn how Orange Cyberdefense can support you on your SASE journey, and secure your digital, distributed business.

Intelligence-led SASE - Finding the Right Path

The data mesh concept is a paradigm shift from a centralized approach to a decentralized one. This concept is especially for organizations applicable where a data lake was not the right solution. It helps to democratize data volumes – to structure them practically and to make them effectively usable. Its distributed, domain-oriented data architecture helps to enable convenient self-service analytics for the various specialist domains.

However, the greatest impact of the data mesh concept is on a cultural, organizationally driven change: Instead of rigid departments, responsibility for corporate data is distributed to flexible, cross-functional domain teams that provide internal users with ready-to-use data products with immediate and best possible value.

Learn more on how to unlock the full value of your company data.

Data Mesh: A Paradigm Shift Towards Unlocking the Full Data Value

Gartner’s recent report “End User Cloud Buying Behaviour” clearly reaffirms the continued growth of cloud expenditure, with 98% of UK customers confirming they expected to spend the same or more on cloud in the year ahead. However, despite this trend customers cite “migration”, “cost control”, and “governance” as their biggest headaches in dealing with cloud service providers.

At this webinar Orange Business Services will tell you how you can control and optimize your cloud including how to:
• review your organization’s cloud estate, 
•	check areas such as; resource sizing, usage patterns, and alike. 
•	define a cloud cost strategy and detailed roadmap 
•	deploy cloud cost governance.

Our expert teams here at Orange can help you adopt the framework and cloud native or market standard tools for successful FinOps to unlock the business value of your cloud quickly.

“FinOps” – take back control of your cloud costs

Secure Access Service Edge (SASE) is fundamentally about how you adapt to the changing connectivity and security needs around the use of cloud to drive your business digital transformation.  In this session, we will answer 4 practical questions about SASE to help you understand more about how you can adopt and use SASE to meet your business challenges.
Learn more at: https://www.orange-business.com/en/solutions/connectivity
Contact us at: apac.marketing@orange.com

SASE - The Big Questions

One of this year’s business challenges will be supporting workers as they move to new working patterns.  If 2020 was the year of home working, 2021 will be the year of hybrid working ! 

How can workplace processes adapt, what digital tools could bridge the gap between remote staff and those in the office?  How can organizations ensure colleagues both at home and in the office can collaborate seamlessly? Does the design of physical meeting rooms need to change? And what now is the purpose of an office?

During this half hour webinar we will share with you what the post-pandemic workplace will look like and the factors you should consider when architecting this new hybrid working environment.

We will discuss:
•	The ‘push’ and ‘pull’ factors that employees will feel to return to the office and what the post-pandemic workplace will look like
•	Which technology will be key in delivering this new work place.
•	How we at Orange Business Services are preparing for hybrid working.

Hybrid working – a look at changing working practices & the impact on technology

Orange Business Services offers with its solutions the whole path to digitalization, from data collection and IoT to transport, storage, analyze and share and on top of that, data security.
This transformation produces a remarkable impact on almost every activity, including a new way of looking at worker’s safety.
Safety is  a vital component of each organization and becomes extremely critical in the industrial vertical where workers are at higher risk of injuries.
Consider workers operating in dangerous environments, far from the HQ and dealing with dated machineries: how important is to get immediate online support and indications? How precious is for a safety manager to have real time visibility of the location of people in the plant he’s responsible for? Or to trigger alerts in case of fire, or to promptly limit access to an area that has suddenly become critical? 
Moreover, the Covid-19 outbreak has brought new requirements in terms of social distancing and contamination chain tracking.
This webinar answers to these points and presents some available solutions to increase the safety and efficiency of the industrial operators.

Speakers:
- Pier Giuseppe Dal FarraIndustry 4.0 Business Expert, Orange Business Services
- Michele Bellomo, Solution Partner Southern Europe, Orange Business Services

Orange Solution Pill #10 – Health & Safety Solutions

The Local Area Networks and the Wireless Networks inside enterprises are evolving due to internal and external driving factors. Like SD-WAN few years ago the SDx paradigm is impacting the LAN evolution, together with new security models.
In this session we are going to explore why LAN transformation is important, how it will evolve and what we as network native digital service company see this evolution.

Our LAN services are designed for Enterprises that are looking for a world-class, seamlessly integrated, secure and fully managed WAN, LAN & WLAN help businesses and their customers stay connected and protected. 
We offer quality of service design, end-to-end management, integrated customer care, ordering and billing. 
With our unparalleled OEM partnerships, our vertical knowledge and our global presence, Orange is the ideal fulfillment, deployment, professional services and multi-vendor maintenance provider now and in the future.

Presenters:
-Massimiliano Brugnoli, Cybersecurity & COnnectivity Sales Specialist - South Europe, Orange Business Services
- Giulia La Rosa, Solution Partner, Orange Business Services

Orange Solution Pill #8 - LAN evolution

Orange Business Services helps companies to face challenges of change, supporting them in the transformation of work processes and in choosing the most suitable digital tools for collaborative work spaces management: meeting rooms management, flexible desks, spaces occupancy and usage statistics.
Our solution contributes to create a friendly and collaborative work place that promotes the link between employees, improving creativity and innovation. All services are available in real time via mobile devices, using a single platform.

Presenters:
-Roberto Celin, IoT & Analystics Sales Expert, Orange Business Services
-Ana Aragon, Solution Partner, Orange Business Services

Orange Solution Pill #9 - Smart Building

As of today, any company will be putting data at the hearth of their company. A digital transformation journey is a must in strategic decisions. But how can we valorize Data? How do we generate a positive ROI?
At the same time, we see AI & Data platforms evolving to address Modern needs with agnostic technologies.
In this Webinar, we share best practices on how to reinvent your business through the use of Data to attain fast ROI, and how to overcome the most common challenges we encounter in this journey.
At Orange, we help our customers thrive thanks to a unique Data Journey including consulting, our co-building approach and end-to-end implementation of state-of-the art Data & Advanced AI techniques

Speakers:
-Laura Ros, D&D Orange Business Services; 
-Luka Reister, Innovation Tribe Lead, Business&Decision

Orange Solution Pill #7 - Data Enabled Innovation Strategy

With unprecedented challenges in managing and leveraging the vast amounts of data generated by your ecosystem, you might need help mastering the path to become a data-driven company. 
As Data is an asset enabling future business transformations, our goal is to put it at the heart of your company’s journey  
We help our customers thrive thanks to a unique Data Journey including consulting, our co-building approach and end-to-end implementation of state-of-the art Data Management techniques.
Ultimately, ensuring the proper management of Data to achieve a higher business performance.

Speakers:
- Laura Ros, Digital&Data Sales Europe, Orange Business Services
-Benjamin Protais, Consulting Business Unit Director,  Business&Decision.com

Orange Solution Pill #6 - Data Management Best Practices

We are seeing in the market an increased number of connected objects and a higher and higher demand for IoT applications. M2M Connectivity is a key enabler of the Internet of Things (IoT) allowing objects or devices to communicate and transmit information to centralized IoT applications. Mobile connectivity makes it possible to go even further by allowing all devices to communicate anywhere anytime and deliver all benefits of IoT. Orange is a leader in the development of IoT and Machine to Machine (M2M) solutions. Being present worldwide in more than 200 countries and territories makes Orange a natural key player in this arena.

Orange Solution Pill #1 - IoT Managed Global Connectivity

Trusted data holds the key to personalized marketing and more relevant customer conversations across store, online, chatbot and contact center channels. Explore how marketing leading retailers IKEA and Carrefour are using targeted marketing and a next-generation, AI-enabled and data-driven collaborative contact center to boost customer satisfaction and drive revenue growth.

Know your customer: the benefits of omnichannel

Contact Center

Omnichannel

Loyalty

Up-selling

Data Analysis

Customer Experience

Customer Engagement

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Know your customer: the benefits of omnichannel

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