Balancing Digital Fraud and Customer Experience in a COVID-19 World

Presented by

Chris Thomas, EMEA Managing Director, Emailage, and Rahat Rana, Regional Director - Middle East, LexisNexis® Risk Solutions

About this talk

This webinar is specifically targeted towards the Middle East region and is relevant for all industries. We will explore the results of our unique 500+ consumer survey on why attitudes to fraud have changed since the pandemic, how that’s adding new operational risk, and the long-term impact for digital businesses. Changing consumer behavior shows the pressing need for businesses to enhance the customer experience whilst balancing digital fraud amidst COVID-19. You will learn: • How changing consumer behavior has placed greater reliance on online payments since March 2020 • Why consumers are more concerned about fraud • How digital businesses can strike a delicate balance between risk appropriate friction and the customer experience • Where complex checkout processes dramatically impact user acquisition and loyalty We also have some other insight to share with you. In 2020, LexisNexis® Risk Solutions acquired Emailage, an industry leader in fraud prevention. Building on their existing Fraud and Identity offerings, this partnership is a truly powerful combination. Join our webinar to also learn about: • Why email is the unique global identity • LexisNexis® Emailage® use cases • The LexisNexis Emailage approach • The network effect • LexisNexis Emailage impact: by-the-numbers

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LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX Group (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers across industries. RELX is a FTSE 100 company and is based in London. For more information, please visit, and