KCS – the value creating process

Presented by

Lena Stormvinge, one of 15 certified KCS trainers in the world

About this talk

Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees. In this webinar you will learn: - What the established knowledge management methodology KCS (Knowledge-Centered Service) is - How KCS can improve the results of self service - How modern technology empowers the support team to capture, structure, and share knowledge within the entire organization - How the whole organization will benefit, both in the short and the long term Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world, go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.

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