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Building a Business Case for Implementing an Advance KM Solution

These are exciting times! Never before have we seen more new technologies being delivered internally or new products and services being delivered to customers.

Today’s organizations are faced with challenges to meet increased service level agreements in many cases with outdated tools, strained resources and no processes in place to capture and reuse knowledge to provide acceptable support.
If Knowledge is Power, many companies today are suffering severe power outages and disruptions to service!

It is estimated today that 23% of a company’s knowledge walks out the door every year. The value of a company is not solely based on the products and services that you provide, but how you provide them better that your competition. Service and support is a driving factor in how consumers make their buying decisions. More and more, companies are realizing that the knowledge management solution they use is an important asset that insures a competitive advantage and a key component to implementing advanced technology.
Effective support of new internal technology roll outs and new products and services could make a difference in you making your goals or increasing the risk of failed projects or error prone product roll outs.

In this webinar, you will hear how customers of an advanced Knowledge Management solution from ComAround are driving significant and measurable return on investment for their companies.
Recorded Oct 30 2018 42 mins
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Presented by
Bill Pollie
Presentation preview: Building a Business Case for Implementing an Advance KM Solution

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  • Building a Business Case for Implementing an Advance KM Solution Recorded: Oct 30 2018 42 mins
    Bill Pollie
    These are exciting times! Never before have we seen more new technologies being delivered internally or new products and services being delivered to customers.

    Today’s organizations are faced with challenges to meet increased service level agreements in many cases with outdated tools, strained resources and no processes in place to capture and reuse knowledge to provide acceptable support.
    If Knowledge is Power, many companies today are suffering severe power outages and disruptions to service!

    It is estimated today that 23% of a company’s knowledge walks out the door every year. The value of a company is not solely based on the products and services that you provide, but how you provide them better that your competition. Service and support is a driving factor in how consumers make their buying decisions. More and more, companies are realizing that the knowledge management solution they use is an important asset that insures a competitive advantage and a key component to implementing advanced technology.
    Effective support of new internal technology roll outs and new products and services could make a difference in you making your goals or increasing the risk of failed projects or error prone product roll outs.

    In this webinar, you will hear how customers of an advanced Knowledge Management solution from ComAround are driving significant and measurable return on investment for their companies.
  • Live Webinar: Higher education - Knowledge on campus Recorded: Sep 11 2018 46 mins
    Julie L. Mohr and Stockholm University
    It´s time to develop a new culture of collective knowledge and developing analytics that empower more effective strategies.

    Julie L. Mohr, world-renowned author and thought leader, and Maria Cronfalk from Stockholm University will share how to drive innovation through the capture and use of knowledge both within IT and administrative processes. In this webinar you will learn how Knowledge is the key to finding new ways to innovate and drive lasting change on campuses around the world.

    The webinar presenter is Julie L. Mohr and you will hear the success factors from Stockholm University who are in the forefront within Self-Service Support and efficient Knowledge Management processes.
  • How to capitalize on the knowledge revolution Recorded: May 28 2018 31 mins
    Per Strand
    Knowledge management is one of the largest untapped assets for many IT service desks according to Gartner. Companies have tried many ways of harnessing knowledge – with mixed results. In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, Machine Learning and smart BOTs.
  • Feed the Bots: Strategies to Improve Chat Bots through Knowledge Recorded: Apr 24 2018 62 mins
    Julie L. Mohr
    Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask, the more information we have to feed to the Bots and increase their intelligence.

    To improve the success of capturing the proper knowledge and improving self-service, knowledge must be captured in the workflow using the context of our customer. Knowledge captured using our customer's language will improve the success of artificial intelligence and improve the success of offering a new chatbot channel for support.

    In this webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It's time to feed our bots with knowledge management interactions.
  • Live Webinar: Integrated Knowledge in the Modern Enterprise Recorded: Feb 8 2018 34 mins
    David Aadne, ComAround Business Development Director, Europe
    This webinar will discuss how to use knowledge management methodology and intelligent technology to bring company ethos and knowledge all the way out to your customers.

    The discussion focuses on how to source knowledge in the modern enterprise and make sure that it generates full value all the way to supporting customers in all channels. The benefits are huge and gives your organisation reduced costs, increased revenue, improved workforce productivity and customer satisfaction.
  • Make knowledge management valuable and fun Recorded: Feb 20 2017 37 mins
    Sebastian Teeling, Knowledge Specialist at ComAround
    More satisfied employees, higher resolution rates, fewer cases for the service desk, and an up-to-date and relevant database. We dare say that this is the result of a structured approach to knowledge management, using proven methods that make knowledge valuable and fun. In this webinar, we tell you how to go about it!

    Service desks should provide high-quality support on time and using limited resources. Nothing strange about that. But how can the service desk work with Knowledge Management and build a qualitative knowledge base concurrently? And what factors motivate the service desk team and make them feel involved and engaged, both in their professional roles and in achieving the objectives established by the organization as a whole? In simple terms, how do you make knowledge valuable and fun?

    In this webinar we demonstrate how the service desk can:
    work to make the knowledge base useful in the long term
    create procedures and processes that engage and motivate
    reduce costs and improve service to the organization

    Listen to Sebastian Teeling, Knowledge Specialist at ComAround, as he demonstrates how the support organization can work to make the knowledge base valuable in the long term and to create procedures and processes that engage and motivate.
  • KCS – the value creating process Recorded: Feb 20 2017 30 mins
    Lena Stormvinge, one of 15 certified KCS trainers in the world
    Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees.

    In this webinar you will learn:
    - What the established knowledge management methodology KCS (Knowledge-Centered Service) is
    - How KCS can improve the results of self service
    - How modern technology empowers the support team to capture, structure, and share knowledge within the entire organization
    - How the whole organization will benefit, both in the short and the long term

    Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world, go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.
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  • Title: Building a Business Case for Implementing an Advance KM Solution
  • Live at: Oct 30 2018 4:00 pm
  • Presented by: Bill Pollie
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