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Optimising the service desk: metrics and data to look for

Many look at their Service Desk mainly as a means to means to manage incoming requests. In this webinar, we will discuss how to configure your service desk to provide you with an ongoing means to increase your service efficiency.

We will review:
•What types of information you need to look at within your systems
•Setting up a regular cadence for review
•What to do with the data you find
Recorded May 18 2017 42 mins
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Presented by
Miguel Lopez, SVP Managed Service Providers
Presentation preview: Optimising the service desk: metrics and data to look for

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  • Key ITSM Management & Monitoring Trends and Why You Should Adopt Them Recorded: May 17 2018 38 mins
    Miguel Lopez, SVP & General Manager, Managed Service Providers, Kaseya
    We are seeing some trends in IT that are building how we will need to manage and monitor in the future. Management and monitoring of all types of devices is becoming a requirement that is extending beyond the SMB and into the enterprise.

    We will review the following:
    - What is driving the changes
    - How you need to manage these changes today
    - How these changes will affect you
  • Optimising the service desk: metrics and data to look for Recorded: May 18 2017 42 mins
    Miguel Lopez, SVP Managed Service Providers
    Many look at their Service Desk mainly as a means to means to manage incoming requests. In this webinar, we will discuss how to configure your service desk to provide you with an ongoing means to increase your service efficiency.

    We will review:
    •What types of information you need to look at within your systems
    •Setting up a regular cadence for review
    •What to do with the data you find
IT Systems Management
Learn about the latest trends and best practices in IT Systems Management to ensure you can deliver high quality IT services and manage your IT department to run more efficiently.

Kaseya is the leading provider of complete IT management solutions for managed service providers (MSPs) and small to midsized enterprises. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage and secure IT . Offered both on-premise and in the cloud, Kaseya solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries.

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  • Title: Optimising the service desk: metrics and data to look for
  • Live at: May 18 2017 12:00 pm
  • Presented by: Miguel Lopez, SVP Managed Service Providers
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