Optimising the service desk: metrics and data to look for

Presented by

Miguel Lopez, SVP Managed Service Providers

About this talk

Many look at their Service Desk mainly as a means to means to manage incoming requests. In this webinar, we will discuss how to configure your service desk to provide you with an ongoing means to increase your service efficiency. We will review: •What types of information you need to look at within your systems •Setting up a regular cadence for review •What to do with the data you find

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Learn about the latest trends and best practices in IT Systems Management to ensure you can deliver high quality IT services and manage your IT department to run more efficiently. Kaseya is the leading provider of complete IT management solutions for managed service providers (MSPs) and small to midsized enterprises. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage and secure IT . Offered both on-premise and in the cloud, Kaseya solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries.