John Moran, Senior Product Manager, DFLabs and Heather Hixon, Senior Solutions Architecht, DFLabs
MSSPs face the same challenges that SOCs and CSIRTs are experiencing, including an inundation of security alerts, lack of documented processes and workflows, manual tasks and competition for skilled analysts, but all are faced at a scale multiplied by the number of customers they serve. One of the most pressing is the increasing number of third-party security products they must support in customer environments.
Performance analytics such as unique KPIs and reporting are also critical assets for MSSPs, for improving service levels and meeting SLAs, while demonstrating value to customers. As service providers, MSSPs are also driven to maximize capabilities and efficiencies to offer their customers the highest quality service at the most competitive prices.
Security Orchestration, Automation and Response (SOAR) technology is no longer seen as solely a solution for SOCs and CSIRTs. MSSPs are increasingly turning to SOAR solutions to achieve greater internal efficiency, differentiate their services from competitors, and provide advanced Managed Detection and Response (MDR) services.
IncMan SOAR, DFLabs’ award-winning SOAR platform provides MSSPs with the unique capabilities they need, enabling a multitenant, collaborative approach to security as a service. With IncMan, MSSPs can work seamlessly across multiple customer instances, take as many actions when needed, maintain data segregation and granular access controls, provide per-customer analytics and reporting, while improving their overall effectiveness.
Join our webinar to learn how SOAR can overcome these MSSP pain points and see firsthand the new features and capabilities of our SOAR solution specifically designed for MSSPs, with more due in Q2 2019.
- Common Challenges and Pain Points of MSSPs
- Benefits of Providing Managed Detection and Response Services
- Benefits of Utilizing a SOAR Solution
- New Features and Capabilities of IncMan SOAR for MSSPs