Creating a Unified Customer Experience with SDL and Smartlogic

Presented by

Bob St. Clair, Managing Consultant, Smartlogic & Chip Gettinger, VP Global Solutions Consulting, SDL

About this talk

Great customer self-service enables customers to quickly locate the information they need, using a vocabulary they understand, in real-time. In our upcoming webinar, learn how to create better self-service experiences by combining structured content and metadata management. Join Bob St. Clair (Managing Consultant, Smartlogic) and Chip Gettinger (VP Global Solutions Consulting, SDL) to learn how: •SDL Tridion Docs structured content management integrates with Smartlogic Semaphore to manage, tag and serve content across the enterprise. •Product content is managed and reused across departments and groups. •Customers and agents can quickly find the information they need when they need it. With SDL and Smartlogic, users can find the information they need, using a vocabulary they understand to save time and improve customer satisfaction.

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