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How to Power Your Customer Experience with Data

Do you know what your top ten 'happy' customers look like? Would you like to find ten more just like them? Come learn how to leverage 1st & 3rd party data to map your customer journey and drive users down a path where every interaction is personalized, fun, & data-driven. No more detractors, power your Customer Experience with data!

In this webinar you will learn:

-When, why, and how to leverage 1st, 2nd, and 3rd party data
-Tips & Tricks for marketers to become more data driven when launching their campaigns
-Why all marketers needs a 360 degree customer view
Recorded Oct 19 2017 41 mins
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Presented by
Rafael Flores, Senior Product Manager at Treasure Data
Presentation preview: How to Power Your Customer Experience with Data

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  • Channel
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  • The Future of Marketing 2030: Marketing to Machines and Augmented Humans Jul 15 2020 7:00 pm UTC 45 mins
    Tamara McCleary, CEO at Thulium and Tom Treanor, Global Head of Marketing at Arm Treasure Data
    Fireside Chat | Cast a glance around the corner, are you ready? In the next 10 years, we are headed to substantial increases in automation, a shift to the gig economy, and harnessing powerful technologies to support automation and a remote workforce. Technology is redefining what it means to be human and what's coming in the near future is poised to disrupt how we do business, how we market and how we sell products and services in the modern age. Brands will not own the relationship to the customer, platforms will. Digital assistants will be the new gatekeeper. Everything we thought we knew will be challenged as a new era dawns rewarding agility and innovation and in its wake, crushing businesses that aren't poised for the quantum leap into the immersive, digital experience.
  • Understanding (and Applying) Agile Marketing in the Real World Jun 25 2020 5:00 pm UTC 45 mins
    Andrea Fryrear, Coach & Trainer at AgileSherpas, Co-Founder and Tom Treanor, Global Head of Marketing at Arm Treasure Data
    The long-time buzz around Agile marketing has become even louder in recent months, as marketers struggle to respond to a constant stream of unexpected change. But traditional Agile theory and its application in marketing often look very different.

    Without a tailored approach for their unique work, marketers fail prey to common myths and missteps and fail to enjoy all the benefits agility has to offer.

    In this webinar full of real talk from the front lines of marketing agility, Andrea Fryrear, certified Agile coach and 15-year marketing veteran, explodes common Agile marketing misconceptions and shows you how to really make it work for you.

    You'll walk away with:
    · Key distinctions between Agile marketing and Agile development, and what they mean for applying Agile principles outside of IT
    · The top 3 Agile marketing myths that derail our attempts to adopt it effectively
    · 3 Agile tools you can start applying today to ensure you're doing the right work at the right time, even when you're not sure what tomorrow looks like
    · Plans for moving Agile beyond a single marketing team and into your entire marketing function
  • Create a Unified Customer View with Identity Resolution Jun 24 2020 5:00 pm UTC 45 mins
    Nick Kobayashi, Sr. Product Manager - Identity Services at Arm Treasure Data
    Rising customer expectations coupled with fragmented customer data, creates massive complexity for marketers across brands with millions of customer touchpoints from devices and systems. As customer experience and brand loyalty continue to be a priority, identity resolution will play an important role for progressive marketers to better engage and retain customers.

    In this webinar, Nick Kobayashi, Sr. Product Manager - Identity Services at Arm Treasure Data, will provide an overview for enterprise marketers interested in understanding the concept of identity resolution, why they may need it, how to go about it and the types of identity resolution possible using our approach.

    Identity Resolution will give you a 360-degree view, so you can
    · Personalize at scale
    · Increase revenue
    · Improve customer retention
    · Marketing efficiency
    · Deliver unique experience
  • Fireside Chat with Promatica Consulting: An agency-perspective on CDPs vs DMPs Jun 24 2020 4:00 pm UTC 60 mins
    Aaron Hahn, Director, Data Strategy & Architecture at Promatica Consulting
    DMPs have served their purpose in collecting and aggregating multiple, large sets of data. The evolution of marketing, however, has led to a more streamlined approach where CDPs bring your customer insights directly to you. Today, it is less important to rely on data sources outside your own. We have shifted inward, to looking at our own customers and studying how they interact with us. This has led to captivating customer experiences, stronger customer relationships, and greater lifetime value.

    Join Aaron Hahn, Director of Data Strategy and Architecture at Promatica, and Henry Li, Director of Business Development at Arm Treasure Data for a casual, unscripted conversation on the state of adtech and martech, covering DMPs vs CDPs, the future of advertising in a cookie-less world, and more.

    --

    About Aaron Hahn
    Aaron is a veteran of the Adtech industry who has been working in the industry for over 10 years. Starting his agency and adtech journey at Vivaki’s Audience on Demand Group, Aaron got a sense very earn of the programmatic and adtech landscape. As Aaron continued his time in adtech he has had various roles on both the buy and sell side, focusing on data collection and activation. Prior to his current role at Promatica, Aaron was a team lead on the Spark Foundry Data Architecture. He has since taken all of his skills and experience to help Promatica’s clients utilize and build a strategy around data first thinking, and understand all the audience, privacy, technology, and other nuances that come along with it
  • Panel: Digital Transformation and the Role of Customer Data Jun 18 2020 3:00 pm UTC 45 mins
    Stefano Fanfarillo, Boston Consulting Group; Lucas Borges, AB InBev; Henry Li, Arm Treasure Data
    In this panel discussion, industry experts from Boston Consulting Group, AB InBev (Anheuser-Busch InBev), and Arm Treasure Data are coming together to share their perspective on:
    -The state of digital transformation in various industries
    -Top trends, challenges, and investment areas for the new normal
    -The pandemic’s impact on marketing practices and technology choices
    -Why a recent Gartner survey listed Customer Data Platform as the "least likely to be cut" technology investment for enterprises

    The coronavirus pandemic presented a serious business challenge for many industries--from supply chain interruptions to significant changes in consumer behaviors. Travel and hospitality industries saw bookings evaporate practically overnight while supermarkets couldn’t get enough supplies to keep essential items stocked. While the pandemic forced companies to react quickly, it also gave organizations an opportunity to evaluate their digital competency against real customer expectations. Companies with a strong digital presence are reaping the benefits. For many, the pandemic actually accelerated their pace towards digital transformation.

    Looking ahead, the ability to unify and utilize customer data across multiple channels, and connect the dots between audience, message, offer, and channel will only become more important as organizations enter the “new normal."
  • CX Super Powers for Modern Marketing Leaders Jun 17 2020 5:00 pm UTC 45 mins
    Steven Tsao, Digital Marketing Futurist at Arm Treasure Data
    CMO’s and CIO’s are tasked with a lot of responsibilities today, while minimizing costs and maximizing revenues. What if we can give CMO’s and CIO’s super powers that will accomplish your objectives, and improve the way your teams work with each other? What would that super power look like?

    Here are some of the questions we will go over:

    · How has competition changed?
    · Do we have end-to-end, holistic view of the customer?
    · Are we equipped to personalize the customer experience across the journey?
    and more...

    In this session, Steven Tsao, Treasure Data’s Digital Marketing Futurist will share the super powers you can develop to weather the storms today and brave the “New Normal.”
  • How Marketers Should Think About Virtual Events Jun 10 2020 5:00 pm UTC 45 mins
    Dennis Shiao, Marketing Consultant and Founder of Bay Area Content Marketing Meetup
    What is a "virtual event" and how should marketers be thinking about them? Dennis Shiao is a marketing consultant who's helped plan and execute virtual events for HP, Oracle, Cisco and other technology companies.

    In this webinar, Dennis will break down all of the different types of virtual events and show marketers how they can make use of each type. In addition, he'll detail the questions all marketers need to answer before they start planning a virtual event.
  • Powering Privacy Compliance with a CDP Recorded: Jun 3 2020 38 mins
    David Raab, Founder at CDP Institute
    New privacy rules have triggered changes that are reshaping the customer experience landscape. Customer Data Platforms (CDPs) are central to balancing privacy requirements with marketing effectiveness.

    In this webinar, David Raab, Founder at CDP Institute, will reveal:

    ·How to resolve the conflict between privacy and personalization
    ·Why the death of cookies will lead to a rebirth of advertising
    ·Tactics that make customers eager to share their personal data
    ·Privacy features to look for in a Customer Data Platform
  • Social Media: From Crisis to the New Normal Recorded: May 27 2020 36 mins
    Carter Hostelley, Founder and CEO at Leadtail.com
    Social media is the frontline of digital marketing. Not an easy job in normal times let alone during a global pandemic. Whatever your marketing role, it’s critical you understand the right way to approach social media in these precarious times. This is especially true as buyers start to transition their mindset from "Crisis to the New Normal".

    In this webinar, you’ll learn:

    - The three stages of crisis and what it means for your social media strategy
    - How buyer conversations are changing on social media
    - Examples of social media posts done right and wrong
    - Six-point checklist for what you should do right now
  • Acquire New Customers Faster, Easier, Cheaper—with a Customer Data Platform Recorded: May 21 2020 46 mins
    Micki Collart, Sr. Product Marketing Manager at Treasure Data and Yili Huang, Sr. Product Manager at Treasure Data
    Acquiring and keeping customers in uncertain times is a skill that everyone’s trying hard to sharpen. Customer Data Platforms for some, have been relegated to the ranks of customer retention and loyalty business process. But did you know that the same powerful technology that many successful businesses are already using to predict and personalize customer interactions can also be used to prospect for new customers?

    In the latest Arm Treasure Data release, we’ve introduced new features that not only streamline cross-channel advertising activities, but also empower marketers with visibility into their buyers’ journeys. In this webinar, we’ll show you how to extend your marketing reach through new identity resolution techniques and new advertising channels. We’ll also demonstrate how you can find and keep new buyers with greater visibility into customer journeys at scale. Join us on May 21 at 10:00 a.m. PST, for an overview of our new product launch and demonstration of our new Customer Journey Orchestration feature.

    Here are a few of the highlights of this release:

    ·Customer Journey Orchestration allows marketers to track buyers through a purchasing journey at scale. Influence the path to purchase for greater conversion and marketing attributable sales growth.

    ·New AdTech connectors open new channels for greater marketing reach. Marketers can now suppress ad lists intelligently across ad networks, reduce the days it takes to launch campaigns and decrease the overall costs of acquisition.

    ·Increased investment in supporting our global operations makes onboarding new Treasure Data users and implementing new use cases easier. Faster adoption across regions, divisions and functions, helps improve CDP return on investment.
  • How to Manage Marketing in Times of Crisis Recorded: May 20 2020 56 mins
    Tom Treanor, VP Marketing at Arm Treasure Data and Ben Shapiro, Producer and Host at MarTech Podcast
    Marketing events cancelled. Sporting arenas closed. Bars and restaurants are closed. If someone told you about all this last year, would you have believed them? Today’s reality is affecting businesses across the globe as they shift and pivot to a digital landscape.

    Your marketing strategy is more important than ever. But does your martech stack give you the insights you need to keep prospects and customers engaged? In this session, Ben Shapiro, Host and Producer of the MarTech Podcast is sitting down with Treasure Data’s VP of Marketing, Tom Treanor, to discuss “How to Manage Marketing in Times of Crisis”.

    In this discussion, our hosts will provide marketing insights like:
    · Implementing new marketing strategies for today’s economy
    · How to thoughtfully leverage emerging opportunities
    · Which marketing channels are suffering and thriving
    · How to protect your home base: your product and customers
  • A Best-of-Breed Approach for Customer Data and Marketing Success Recorded: May 6 2020 53 mins
    Walter Rowland, SVP Growth at MessageGears. Shawn Hong, Business Development at Arm Treasure Data.
    Connecting the dots between your customer data is useless unless you activate this data through compelling customer communications. In this webinar, we’ll talk with our partners at MessageGears, an ultra-lightweight enterprise customer messaging platform that enables marketers to do more, faster with the customer data they’ve already collected and consolidated using Arm Treasure Data Customer Data Platform (CDP).

    We’ll explain how to mobilize and activate customer data for personalized messages and customer journeys that cross-sell, upsell, and sell more. And, we’ll show you why there’s never any need to copy that data or go through an expensive conversion to a less versatile third-party marketing cloud.

    Walter Rowland, SVP Growth at Message Gears will discuss how using an approach that combines a best-of-breed CDP with an email service provider is often a better solution than monolithic, allegedly “all-in-one marketing clouds.” So if your team wants to match the right martech tool with the challenges they’re confronting, you won’t want to miss this insightful webinar.

    **Correction to live Q&A - Arm Treasure Data has a connector to Google Display and Video 360, which was rebranded from Google DoubleClick Bid Manager. Visit https://www.treasuredata.com/data-integrations/ for our full list of integrations.**
  • Does your tech stack need a CDP? Recorded: Apr 22 2020 49 mins
    Giovanni Lorenzoni, CEO, BitBang, and Shawn Hong, Business Development, Arm Treasure Data
    Have you heard the buzz around Customer Data Platforms (CDPs)? Have you wondered if your company should invest in one and what results you could expect?

    Get your questions answered in this informative webinar. BitBang CEO, Giovanni Lorenzoni and special guest Shawn Hong from Arm Treasure Data will breakdown what a CDP is and why your tech stack might need one.

    In this 40 minute webinar, you’ll learn:

    - Why companies turn to CDPs to improve their Customer Experience (CX)
    - What problems CDPs solve for marketing and customer experience teams
    - How today’s top brands use Arm Treasure Data, and what results they are getting
  • What Marketers Need To Know About Privacy Regulation Recorded: Mar 31 2020 44 mins
    Micki Collart, Arm Treasure Data; guest speaker Heidi Shey, Principal Analyst at Forrester Research
    From GDPR to CCPA, privacy is on every marketing professional's mind as we work to understand customers and their behaviors more deeply. The challenge is that the regulatory environment continues to evolve. However, it's not just about consent. There are a multitude of privacy rights to fulfill for customers today. And if you're only focused on compliance with regulatory requirements, you're missing out on a big opportunity: building customer trust.

    Join this Arm Treasure Data webinar with Micki Collart, Senior Product Marketing Manager and guest speaker Heidi Shey, Principal Analyst from Forrester Research to learn key insights about privacy regulations today and hear from Treasure Data on how organizations use its Customer Data Platform.
  • CDPs and the Customer Journey Recorded: Mar 10 2020 17 mins
    Henry Li, Director of Business Development at Arm Treasure Data
    CDPs have become one of the biggest marketing buzzwords. Customer Data Platforms, or CDPs as they are commonly known, have attracted the attention of marketers, agencies, digital transformation consultants and ad tech companies. What are CDPs? And how do CDPs help marketers better understand the buying journey of individual customers?

    This talk will introduce the basics of CDPs. We’ll explore how marketers can use CDPs to get a more comprehensive and data-driven view of their customers - on both an individual and aggregated segment level. We’ll show how CDPs can collect and stitch together customer data that lives in different data silos to create a single customer profile. We’ll also see how CDPs can help marketers create and activate more complete and robust customer segments for better user acquisition and growth marketing campaigns.
  • Demystifying Customer Data Platforms, with Winterberry Group Recorded: Jan 30 2020 50 mins
    Michael Harrison, Managing Partner of Winterberry Group
    Everything you've always wanted to know about Customer Data Platforms.

    Marketers are dealing with more technology than ever. The average martech stack includes 14 tools which leads to huge problems for marketers when trying to get a clear picture of their customer journeys, personalize ads and messaging across channels, and unify their customer data.

    Enter the Customer Data Platform.

    Join Winterberry and Arm Treasure Data to learn more about what a CDP is and isn’t, current market trends, CDP best practices and real life success stories online!

    ************

    Speaker: Michael Harrison, Managing Partner of Winterberry Group

    With 20 years of marketing experience, Michael leads Winterberry Group’s marketing consulting practice. He brings strategic and executive competencies in all aspects of business and digital transformation, customer journey mapping, omnichannel development, marketing operations, supplier management, data integration and management, data procurement, prescriptive and predictive analytics, and quantitative analysis.

    Before joining Winterberry Group, he served as Chief Strategy Officer at Ansira. In this capacity, Mr. Harrison led the strategic direction of Ansira and their clients including, but not limited to Domino’s, Panera, Nestle N.A., Mitsubishi, and La-Z-Boy. He was accountable for strategic planning, analytics, technology development (data and digital), programmatic and social media.

    The Winterberry Group is a specialized management consultancy that offers more than two decades of experience and deep industry expertise in the intersecting disciplines of advertising, marketing, data, technology and commerce.

    Leveraging a combination of custom consulting methodologies, intensive research efforts and decades of operating experience, Winterberry Group supports its clients'​ growth objectives through a wide range of services, including growth strategy, data-driven marketing transformation, M&A transaction support, and market intelligence.
  • How a Customer Data Platform Achieves Over 800% Marketing ROI Recorded: Nov 13 2019 40 mins
    Sean Owens, Principal Consultant at Forrester Consulting and Tamar Shor, Director of Product Strategy at Arm Treasure Data
    Nailing down marketing ROI is hard. Getting buy-in on trending technology when returns are unknown is even harder. And yet, sticking with the same-old fragmented martech and siloed data won’t move the needle for your company either.

    We wanted a deeper understanding of the costs, benefits, and risks involved in deploying a customer data platform (CDP), so we commissioned Forrester Consulting to conduct a Total Economic Impact™ study of Arm Treasure Data.

    Curious how our customers achieve success—and an 802% ROI—with Arm Treasure Data enterprise CDP?

    Please join special guest speaker, Sean Owens, Principal Consultant at Forrester Consulting, and Arm Treasure Data Director of Product Strategy, Tamar Shor, as they explain the numbers behind the study.

    They will share key findings from the Forrester TEI study, such as:
    The three-year, risk-adjusted impact of a CDP—resulting in $12.6M net present value (NPV)
    Higher customer lifetime value (CLV) due to personalized customer experiences
    Increased attraction of new customers from better targeting and segmentation
    PLUS, how to estimate your own CDP ROI using Forrester’s ROI calculation techniques

    Want to read the full report? Get your free copy here: http://bit.ly/2NyGc5
  • Become a Data Pioneer with Arm Treasure Data Recorded: Oct 23 2019 52 mins
    Micki Collart, Sr. Product Marketing Manager, Corina Soto, Sr. Product Manager, & Dilyan Kovachev, Sr. Solutions Engineer
    Find out how to discover your best customer insights faster and achieve any marketing goal.

    Is your customer data working for you, or is it making you work? One thing is for sure, if you have a lot of customer data, making the most of it is hard. And, in a competitive environment where understanding and engaging your customers in the moments that matter is an advantage, you can’t afford to be the last one to put your customer data use.

    We’d like to offer some help and put you on a data discovery path towards achieving your next big marketing goal. Whether you want to be the first to drive a huge improvement in conversions for your team or be the foremost authority on real-time customer analytics, Arm Treasure Data has new capabilities that can make you successful. Please join us Wednesday, Oct. 23, for a review and demonstration of our latest release.

    Here are just some of the highlighted features:

    - Treasure Boxes offers a new library of Treasure Data solutions for machine learning, integration, analytics, and even full applications.
    - Custom Scripts delivers all customer data pipelines to the Treasure Data platform, no matter the language or library.
    - Server-Side Service for 1st-Party Cookies ensures that customers’ websites can continue to serve visitors consistently while staying compliant to privacy policies.

    Don't miss this webinar if you want to become a data pioneer.
  • Finding the Right CDP for Your Business Recorded: Sep 11 2019 59 mins
    Tamar Shor, Director of Product Strategy for Arm Treasure Data, and Brian Carlson, CMSWire contributor
    The CDP industry is evolving fast and the market is literally bursting with new entries. That's why now more than ever, understanding the different flavors and options of CDPs is critical to find one that fits your business needs.

    Join CMSWire, contributor Brian Carlson and Director of Product Strategy from Arm Treasure Data for a live, hour-long webinar to examine the attributes of CDPs, as well as where vendors are positioned to support particular industries and applications. They'll also share their insight into the many differences in the growing number of CDPs on the market and how and why vendor alignment matters.

    This webinar on-demand covers:

    The attributes of CDPs overall
    How CDPs are specializing for industries and applications
    CDP vendor and product capabilities
    Highlight data from the recently updated CDP Buyer's Guide
  • Unlocking Your Offline and Online Customer Data to Boost Campaign Conversions Recorded: Aug 15 2019 59 mins
    Kris Irizawa - Director, Analytics and Gio Avila - Director, Business Development
    Join Principle and Arm Treasure Data to learn how to unify offline and online customer data for better marketing insights and improved conversion rates. 

    The Analytics team at Principle helps brands like Coach, Adidas, and Red Bull integrate data for deeper customer personalization and boosted campaign performance and 3 lucky participants will win a complimentary Google Audit.

    Here’s what you will learn: 

     - Best practices on ensuring your eCommerce website is setup for optimal tracking and reporting  
     - How to unify data from digital and physical channels 
     - How to visualize your data to find actionable insights 

    Save your seat today! 
Welcome to Your New Marketing World
Arm Treasure Data enterprise Customer Data Platform (CDP) unifies data from multiple sources - online, offline, IoT and device generated data - and empowers enterprises to disrupt their markets with superior customer experiences. Our customers are creating transformational customer relationships by connecting the data dots with our CDP. Arm Treasure Data is fully owned by Arm Holdings and has a global customer base of over 300 enterprises including Fortune 500 and Global 2000 companies. Our clients manage over 130 trillion records, resulting in more predictable and profitable business results.

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  • Title: How to Power Your Customer Experience with Data
  • Live at: Oct 19 2017 5:00 pm
  • Presented by: Rafael Flores, Senior Product Manager at Treasure Data
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