Retail Brief Ep. 5: Trending retail use cases powered by real-time customer data

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Presented by

Nicole Leinbach Reyhle, Founder, Retail Minded & Industry Expert and Thomas Kurian (TK), Director, Industry Solutions

About this talk

Previously aired live at the National Retail Federation (NRF) show in 2021. Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data. In this session, industry experts will address topics such as: -Key trends driving the need for omnichannel experience hubs -Use cases enabled by accessible, holistic, real-time customer data -Opportunities for contact centers powered by customer data platforms
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Treasure Data Customer Data Cloud helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences. Our suite of customer data platform solutions integrates customer data, connects identities in unified customer profiles, applies privacy, and makes insights and predictions available for Marketing, Service, Sales, and Operations to drive personalized engagement and improve customer acquisition, sales, and retention. To learn more, visit www.treasuredata.com.