Businesses continue to transform their operations from the inside out to put customers at the centre of everything they do. In 2018 we will see more organisations take advantage of technologies such as the Internet of Things and Artificial Intelligence to modernise their way of working and deliver a leading digital customer experience.
In this webinar we look at how emerging technologies are changing customer expectations and share insight into how companies can use such technologies to further enhance the customer experience in in the coming year.
• Joe Manuele, Group Executive, Customer Experience and Workplace Productivity, Dimension Data
• Rob Allman, Customer Experience and Workplace Productivity Practice-lead: Customer Experience, Dimension Data
• Dino Marasco: Customer Experience and Workplace Productivity: Go-to-Market Lead, Dimension Data
RecordedNov 9 201745 mins
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Mark Thomas, Group CTO Cybersecurity, Dimension Data, & TK Keanini, Product Line CTO for Analytics, Cisco
Your organisation can get cybersecurity right 99% of the time, but a cybercriminal only needs to get an attack right once to negatively impact your business. Therefore, staying one step ahead of threat actors is critical.
Predictive threat intelligence helps you identify that other 1% to foresee where and when threats will strike and mitigate cyber risks to your business. It’s a significant development in your cybersecurity line of defence because just as your business has been able to reap the benefits of digital, so have your cyber adversaries – they too are using automation and the cloud to scale and implement their attacks faster than ever before.
Zuzana Humajová, Product Sales Specialist, Cisco & Pavel Dolejš, Sales Operations,Bid Management Manager, Dimension Data
Na tomto webináři Vám vysvětlíme způsob, jak chytře a přehledně spravovat licence produktů Cisco.
Naučíme Vás, jak postupovat při zakládání Smart Accountu, a vysvětlíme jeho výhody.
Uvidíte, v čem Vám přehledná a systematizovaná forma monitorování všech licencí pomůže i do budoucna.
Peter Prowse, Dimension Data & Muneyb Minhazuddin – VMWare
The rise of the cloud is unavoidable – 70% of workloads will run there by 2021. Yet the public cloud hasn’t delivered the savings it first promised, with many companies entering into the cloud eyes closed. In the first rush (called Cloud 1.0), organisations were seduced by the potential cost savings – assuming everything could run in the cloud without recognising that different workloads have different characteristics.
Cloud 2.0 is here to correct these blunders. By adopting a more realistic and mature attitude to cloud management, companies are realising that a hybrid cloud approach is the most effective way to migrate their enterprise applications.
Join the discussion with Peter Prowse, SVP Strategic Alliances at Dimension Data; and Muneyb Minhazuddin Vice President –Solutions & Product Marketing, VMWare, as they reveal how to:
•Use a hybrid cloud approach to determine the best place to run specific workloads.
•Virtualise your data centre to drive services integration.
•Select the right hybrid architecture to extract the most business value from your data.
•Balance cloud costs, control and speed to satisfy business needs.
Speakers: Peter Prowse, SVP Strategic Alliances at Dimension Data and Muneyb Minhazuddin Vice President –Solutions & Product Marketing, VMWare
Over the last 20 years, ensuring that the ‘customer is king’ has become more significant than ever. In today’s digital world, where technology enables almost instantaneous exchange of information, making sure your customers’ voices are heard is critical. Companies are under pressure to deliver tangible value to remain relevant in an age where disruptive innovators set the standard. What do the next few years hold for customer experience (CX)? Our e-book explores what the future of CX could look like.
Join the webinar where our experts explore CX in 2020.
Rob Allman Principal Practice Director: Customer Experience, Cx & Workplace Productivity
Mike Wells Senior Director Consulting, Consulting Services
Gary Middleton: Group Networking Senior Practice Director DCN,Networking &Chris Wolf: CTO, Global Field & Industry,VMWare
Organisations will lose their competitive edge if they maintain the status quo. They must embrace innovation and enable their developers by providing them with the tools and flexibility to create new business models and applications.
Join the discussion with Gary Middleton, Group Networking Senior Practice Director, Dimension Data; and Chris Wolf, CTO, Global Field and Industry, VMware, as they uncover how to:
• Use containerisation to transform your cloud capabilities.
• Empower IT to embrace the solutions and services needed to evolve.
• Build applications that streamline and transform business success.
• Move with speed and agility while maintaining a strong infrastructure.
• Exploit the software as a service (SaaS) revolution.
Jason Serda, Group Services & John Cummins from Dimension Data
Moving to SAFe (Scaled Agile Framework) and a DevOps approach for service development speeds up continuous innovation and service improvements.
In this webinar, Dimension Data will take you through their Agile and DevOps transformation journey, the core values and requirements of Agile software development from an organisational, people and technology change management perspective. Dimension Data will demonstrate how the benefits of an Agile approach linked to a strong DevOps culture, help deliver client outcomes faster and more cost effectively.
Jason Serda, Group Services - Chief Technology Officer, Dimension Data
John Cummins - Group Services Chief R&D Officer, Dimension Data
Lawrence Van Deusen, Group Networking Practice Director Dimension Data and Jon Howell, HPE Aruba, Mobile Engagement EMEA
The nature of work and the workplace is changing. Remote working and mobility is on the rise, driving organisations to empower their teams with flexible, collaborative and dynamic workspaces and tools to work securely from anywhere, on any device. IoT sensors, location technology and indoor mapping provide opportunities to better understand how people interact with their environment, improve user experience and continually optimise working environments.
Realising the benefits of these innovative technologies and services depends on powerful, flexible and secure networks that address the needs of the users, and are designed to cater for the exciting future of intelligent devices and applications.
Join Lawrence Van Deusen, Group Networking Practice Director, Wired and Wireless Dimension Data and Jon Howell, HPE Aruba, Mobile Engagement EMEA as they discuss how a modern network infrastructure is an essential component of your workplace of the future and:
Current trends driving workplace evolution
Modern workplace requirements and challenges
Smart digital workplace experiences
Gary Middleton, Practice Director, Digital Infrastructure, Dimension Data+David Delisi, Director Global Alliances, Dell EMC
The future is arriving faster than expected and businesses need to evolve even faster to keep up. As organisations become digital, it’s essential that they leverage the skills and tools that inject agility into the business. An important enabler of the digital business is an end-to-end programmable infrastructure.
Join the discussion with Gary Middleton, Practice Director, Digital Infrastructure, Dimension Data and David Delisi, Director Global Alliances, Sales, Dell EMC on:
- Evolving infrastructure skills and tools for SDx
- Benefits that programmable infrastructure deliver
- Getting the most from programmable infrastructure investments
Paul Potgieter, Dimension Data GM, Solutions Manager & Dany Shapiro, Dell EMC Principal Software Architect
The Internet of Things (IoT) is about creating new experiences by connecting physical things to the digital world, it is a vital cog in the successful engine of the Fourth Industrial Revolution and the era of digitisation. The endless new opportunities, better operational efficiency, and new service revenue streams, are just some of the benefits that are emerging from this new digital world. Gartner predicts that by 2020, more than 65% of enterprises will adopt IoT.
Join the discussion with Paul Potgieter, Dimension Data General Manager, and Dany Shapiro, Dell EMC Principal Software Architect, on how IoT is able to transform customer experiences and create successful business outcomes.
Paul Potgieter, Dimension Data GM, Solutions Manager
Dany Shapiro, Dell EMC Principal Software Architect
Nathan Pickard - Practice Manager, Go To Market Digital Business
Kirk Compton - Executive, Go To Market Digital Business
Mark Thomas from Dimension Data & Rob Kraus, from NTT Security
Cybercrime remains a pervasive threat; attractive and lucrative in its ability to generate profits with minimal risk of attribution or interdiction. Barriers to entry are reducing due to the diversification of illicit subscription services, automated software toolkits, and vast online criminal support forums. Cybercriminal ingenuity continues to mature, making the most of attack opportunities arising from new technology adoption.
In this webinar, we explore the findings of the NTT Security Global Threat Intelligence Report, and provide insights to guide your security investment decisions aligned with your industry sector, geographic profile, and risk appetite.
We will share notable insights into the evolving and emerging threat landscape, including ransomware, threat intelligence, industry targeting, and compliance regulations observed during the past year.
- Mark Thomas: Group CTO Cybersecurity,Dimension Data
- Rob Kraus, Senior Director, Global Threat Intelligence Center Operations, NTT Security
Peter Gray -Sports Practice Senior Director & Tim Wade - Senior Director of Technology and Architecture From Dimension Data
Being able to track 176 of the world’s best cyclists over thousands of kilometres, while supplying live info to fans, organisers, and broadcasters means employing the latest in machine learning and predictive data analytics. Join Dimension Data’s Peter Gray and Tim Wade behind the scenes during a live stage of the Tour de France, to see how the latest tech comes together for the world’s favourite cycling race.
Krista Brown: Principal Practice Director, Dimension Data & Shawn Bass, VP & CTO,VMware
Once considered a source of risk for companies, the BYOA (Bring Your Own Application) approach to application management has rapidly evolved into a series of great opportunities for the modern digital workplace. BYOA means employees are now closer than ever to customers, and can operate in a more productive and efficient manner, all contributing to a better work-life balance.
But how do companies strike the right balance between giving their employees the flexibility to manage their own applications, and establishing proper regulations to safeguard and govern BYOA safely and effectively?
This webinar will cover:
•The growth of BYOA from a security risk into a tool that can drive employee happiness and boost productivity, ultimately improving bottom line results.
•How to embrace the versatility of BYOA without compromising on security efficiency.
•How to ensure compliance by educating your employee.
•Best practice advice for integrating BYOA process and methodology into your overall digital workplace transformation strategy.
Join Krista Brown, Principal Practice Director: Mobility, CX and Workplace Productivity at Dimension Data; and Shawn Bass, VP and CTO of VMware End-User Computing, as they examine how BYOA has developed into a real opportunity for business success.
Brian Talbert, Alaska AIrlines; Enrique Salem, Bain Capital; Ami Hofman, Dimension Data; John Parker, ShieldX
According to ESG, 25 percent of organizations say maintaining strong and consistent security across their own data center and multiple public cloud environments with a centralized command-and-control a top CISO concern. So how do you do it?
Join Alaska Airlines Director of Network and Connectivity Solutions Brian Talbert, former Symantec CEO Enrique Salem and ShieldX VP of Products John Parker for a discussion on best practices for secure cloud migration. This panel will discuss:
- How security can help your company adopt a cloud first strategy
- Key threats security teams should expect.
- Why micro-segmentation becomes a critical control when your perimeter defenses are defeated
- How to gain visibility into your data center and cloud environments
- Overcoming common objections encountered during migration
Doug Ryder, Team Principal, Team Dimension Data & Scott Gibson, Group Executive, Digital Business Solutions, Dimension Data
Team Dimension Data for Qhubeka are Africa’s first ever pro cycling team to ride in the WorldTour. In 2015 they became the first African team to ride in the Tour de France and they’ve continued to grow from strength to strength. The Team is a business, just like any other: 27 riders race over 270 race days in a year, in over 25 countries. Over 60 staff and management accompany these riders who, at certain times in the year, race concurrently in three different countries. This comes with its own logistical and collaboration challenges. In this webinar we hear from Doug Ryder and Scott Gibson about the power that technology holds to address the Team’s business challenges and needs. Dimension Data believes technology has the potential to accelerate the Team’s ambitious 2020 goals.
Mark Thomas from Dimension Data & Rob Kraus, from NTT Security
Cybercrime remains a pervasive threat; attractive and lucrative in its ability to generate profits with minimal risk of attribution or interdiction. Barriers to entry are reducing due to the diversification of illicit subscription services, automated software toolkits, and vast online criminal support forums. Cybercriminal ingenuity continues to mature, making the most of attack opportunities arising from new technology adoption. In this webinar, we explore the findings of the NTT Security Global Threat Intelligence Report, and provide insights to guide your security investment decisions aligned with your industry sector, geographic profile, and risk appetite. We share notable insights into the evolving and emerging threat landscape, including ransomware, threat intelligence, industry targeting, and compliance regulations observed during the past year.
Mark Thomas: Group CTO Cybersecurity,Dimension Data
Rob Kraus, Senior Director, Global Threat Intelligence Center Operations, NTT Security
David Goff, Head of Enterprise Networks, UKI Cisco and Wayne Sanderson, Digital Infrastructure Solution Lead, Dimension Data.
Digital transformation is radically changing the way we all do business, but is your network ready?
Join Dimension Data and Cisco for a live webinar on Wednesday 6th June at 15:00 (BST) and learn more about how our approach to agile networks can help your network to become cognitive and adaptive to your business needs.
Jason Finbow; Head of Financial Services, Jonathon Merrix; Citrix Software Specialist, Nicholas Lovell; Citrix Specialist
Your journey to the cloud simplified; find out how your financial services business can be faster to market, stay agile and be responsive to change. This webinar will help financial services organisations begin to plan the right way to migrate to the cloud, despite existing complex legacy infrastructure. We review business continuity, choosing what to migrate and when, ensuring comprehensive security, managing BYOD effectively and meeting budget requirements.
Registrants also get free access to Dimension Data's latest annual 'Digital Transformation Research Report'.
David Williams , Microsoft Digital and Alex Bennett, Dimension Data.
Currently, buildings are only considered ‘smart’ if they manage consumption and security. Yet the world’s most innovative companies are accomplishing much more within their working spaces. In this webinar, we’ll look at how to go beyond energy savings and security,
providing you with big-picture thinking that will inspire workplace action. To illustrate, we’ll look in detail at Microsoft’s Redmond Campus, which has saved millions of dollars thanks to the vast amounts of data harvested from its new comprehensive network of sensors.
Watch the webinar to discover why digitisation and the Internet of Things are critical to creating a smarter workplace that can help drive down costs, improve customer experience, and allow employees to work better together. We’ll also take a closer look at how you can make these changes within your business, including the main benefits of a smart workplace and three starting points you can implement right away.
SPEAKERS: David Williams Business Architect Applied Innovation Team Microsoft Digital
Alex Bennett Group SVP Go-to-market: CX & Workplace Productivity, Dimension Data
Scott Gibson; Group Executive: Digital Business Solutions, & Wayne Speechly; MD - Digital Advisory, Dimension Data
People in organisations are talking about digital. Of particular interest, is how organisations are understanding its application to their business and how digital spans every aspect of the organisation.
Is digital being seen as the success story that everyone expects it to be? Are benefits actually being delivered and do leaders know where the value lies?
During this Webinar, our presenters will share the thinking of global leaders around digital and more specifically the top challenges, best practices, and insights garnered from Dimension Data’s ‘Digital Means Business’ research report. Looking not only at how organisations are making sense of digital, but how they are mobilising the organisation for sustainable digital transformation. Digital applied effectively and diligently – can help organisations emerge as leaders in the digital age, but there are still many challenges to overcome.
Raoul Tecala, Dimension Data Networking Senior Practice Director, Mark Burton, Riverbed Global Technical Alliance Manager
Organisations need their networks to become more cloud-like in order able to handle the demands of business requirements and digital initiatives, without compromising application performance and end-user experience. But how do you manage what you cannot see? Visibility into end-to-end performance and user productivity is essential - to justify investments in new technology, prove the ROI of digital transformational initiatives and deliver on the promise of cloud strategies.
Join the discussion with Raoul Tecala, Dimension Data Group Networking Senior Practice Director, WAN, and Mark Burton, Riverbed Global Technical Alliance Manager on transforming your WAN, and leveraging the unique advantages of visibility from the perspective of the end user.
The webinar will cover:
Enabling technologies (such as SD-WAN and WAN optimisation) to transform your WAN, and a modern approach to managing hybrid, cloud-connected networks.
The importance and value of visibility into your network and application performance, reducing the risk associated with/during application migrations, and ensuring end-user satisfaction.
Real use cases that demonstrate the value of visibility analytics and insights.
If you believe you can do anything, we’re here to help you do it.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 46 countries and legal entities in 68 countries, and 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.