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IT Trends in 2018: Customer Experience

Businesses continue to transform their operations from the inside out to put customers at the centre of everything they do. In 2018 we will see more organisations take advantage of technologies such as the Internet of Things and Artificial Intelligence to modernise their way of working and deliver a leading digital customer experience.

In this webinar we look at how emerging technologies are changing customer expectations and share insight into how companies can use such technologies to further enhance the customer experience in in the coming year.

Speakers:
• Joe Manuele, Group Executive, Customer Experience and Workplace Productivity, Dimension Data
• Rob Allman, Customer Experience and Workplace Productivity Practice-lead: Customer Experience, Dimension Data
• Dino Marasco: Customer Experience and Workplace Productivity: Go-to-Market Lead, Dimension Data
Recorded Nov 9 2017 45 mins
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Presented by
Joe Manuele, Rob Allman, Dino Marasco from Dimension Data
Presentation preview: IT Trends in 2018: Customer Experience

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  • 5 practical machine learning lessons from the Tour de France Dec 12 2017 7:00 am UTC 45 mins
    Tim Wade, Senior Director, Technology & Architecture & Peter Gray Sports Practice Senior Director, Dimension Data
    The explosion of data is making the need for machine-learning capabilities almost non-negotiable. Data has become a critical part of all elements of sports with top teams using it extensively to improve performance. Predictive analytics and machine learning have the potential to transform the world of sport and your business. The exponential growth in this area is making it possible to predict the outcomes of sports events, a step beyond merely analysing historical data.

    In this webinar, our experts will take a deeper dive into our big data solution and advanced analytics to predict results at the Tour de France, the first time this has been used in the world of professional cycling. The success of the project was a direct result of a practical step-by-step approach that any organisation looking to use the power of machine learning and predictive analytics can build on and help transform their business.
  • Analytics accelerate digital workplace transformation Dec 7 2017 4:00 pm UTC 45 mins
    Tommy Graham, Sr. Solution Executive, Dimension Data
    According to Dimension Data’s recently released 2017 Digital Workplace Research Report, 58% of organizations surveyed use analytics to benchmark their use of workplace technologies, and a quarter of organizations are investing in analytics tools to monitor and improve the adoption of collaboration tools.

    Understanding the adoption of collaboration tools represents a huge challenge for organizations. Today, UC is viewed in silos with decisions being made on limited information and few paying attention to the overlap. With evolving ways of working, an explosion of UC applications, and the constant pressure to reduce cost while improving productivity, the need for comprehensive BI to support informed decision making has never been more paramount. Join to learn how Dimension Data is using analytics to accelerate digital workplace transformation.
  • The Rebrand of Skype for Business – what it really means for your organisation Nov 30 2017 12:45 pm UTC 45 mins
    Alex Bennett, Snr Vice President: Workplace Productivity, Ross Bitove, VP Sales, Managed Cloud Services
    The rebrand and merger of Skype for Business Online (delivered from O365) into Microsoft Teams over a period of time, has resulted in a number of questions being raised from clients who've already invested in Skype for Business, and also from those looking to transition to Skype for Business / Office 365 in the future.
    In this webinar we will discuss what the evolution of Teams as the primary client for intelligent communications in Office 365 means to you and your organisation both now and in the future. In addition, we will cover points pertaining to the management of Teams and its associated workloads; as well as Skype for Business on premises.

    Presenters:
    Alex Bennett, Snr Vice President: Workplace Productivity , Dimension Data
    Ross Bitove, VP Sales, Managed Cloud Services for Microsoft, Dimension Data
  • The digital social world. Impacts & opportunities for businesses, jobs & society Nov 23 2017 7:30 am UTC 60 mins
    Debra Bordignon, CTO Dimension Data Australia & Scott Gibson Digital Practice Dimension Data
    Every business is impacted by global digital disruption.
    Even the most successful and iconic 20th century businesses must transform to remain relevant and retain their leadership in the 21st.

    Tech-savvy start-ups with natively digital business models regard this point in time as the best time in the history of the world to invent something.
    The world is buzzing with technology-driven opportunities leveraging the solid platform provided over the past 30 years, birthed from the Internet, then mobility, social
    and now the massive scale of cloud computing and the Internet of Things.

    Join this webinar to learn how your business can leverage the opportunities of digital disruption.

    Speakers:
    Debra Bordignon, CTO, Strategist and Innovation Executive, DD Australia
    Scott Gibson, Group Executive: Digital Practice, Dimension Data Group
  • IT Trends in 2018: Customer Experience Recorded: Nov 9 2017 45 mins
    Joe Manuele, Rob Allman, Dino Marasco from Dimension Data
    Businesses continue to transform their operations from the inside out to put customers at the centre of everything they do. In 2018 we will see more organisations take advantage of technologies such as the Internet of Things and Artificial Intelligence to modernise their way of working and deliver a leading digital customer experience.

    In this webinar we look at how emerging technologies are changing customer expectations and share insight into how companies can use such technologies to further enhance the customer experience in in the coming year.

    Speakers:
    • Joe Manuele, Group Executive, Customer Experience and Workplace Productivity, Dimension Data
    • Rob Allman, Customer Experience and Workplace Productivity Practice-lead: Customer Experience, Dimension Data
    • Dino Marasco: Customer Experience and Workplace Productivity: Go-to-Market Lead, Dimension Data
  • IT Trends in 2018: Digital Workplace Recorded: Nov 8 2017 46 mins
    Joe Manuele, Alex Bennett from Dimension Data
    New digital and virtual technologies continue to reshape the way we work. From AI-driven virtual assistants to the growing use of smart devices, many workplaces are in the midst of a transformation that will only gain momentum in years to come.

    Looking to 2018, businesses will need to embrace a digital-first approach as they look to attract and hire a millennial workforce. A connected digital workplace will become the new form of employee empowerment and reap major rewards in engagement and productivity for companies that get it right.

    In this webinar our experts will take a deeper dive into the digital workplace trends that will define 2018 and outline the technologies that will help businesses foster an engaged workforce.

    Speakers:
    • Joe Manuele, Group Executive, Customer Experience and Workplace Productivity; Dimension Data
    • Alex Bennet, Group End-user Computing GTM Director, Workspace Productivity, Dimension Data
  • IT Trends in 2018: Cybersecurity Recorded: Nov 1 2017 47 mins
    Matthew Gyde Cybersecurity, & Craig Jett Global Security, Dimension Data
    2017 saw a wave of high profile hacks, Ransomware attacks and data security breaches which pushed cybersecurity even further up the business agenda. With customers more concerned about this issue than ever before, companies are turning to technologies such as Artificial Intelligence, blockchain and deep learning software to help them in the fight against digital crime and secure customer data.

    In this webinar we explore how the threat of cybercrime has evolved and advise how these technologies and others can help companies strengthen their defences in 2018.

    Speakers:
    Matthew Gyde, Group Executive, Cybersecurity Dimension Data
    Craig Jett
    VP, Global Security Strategy & Consulting Dimension Data
  • Digital Crisis or Redemption – The Uncomfortable Truth Recorded: Nov 1 2017 55 mins
    Matthew Saskin, Managing Principal Consultant, Dimension Data & Brad Snedeker, Director, Calabrio Innovation Center
    High-performing disruptors are outpacing established market leaders by committing to the opportunity created by the digital revolution. The digital dilemma in enterprises is deepening and organizations must choose a path between digital crisis or redemption. This is the clear message from the 2017 Global Customer Experience (CX) Benchmarking Report. Mark Angus will moderate a lively discussion between Dimension Data's Matthew Saskin and Calabrio's Brad Snedeker on top trends highlighted in the report.
  • Is your network ready for….security threats of tomorrow? Recorded: Oct 31 2017 59 mins
    Rahsaan Akbar, Principal Consultant at Dimension Data Rich Wonders, Enterprise Networking Architect at Cisco
    Did you know that 3 out of every 4 network devices has at least one known security vulnerability? Join networking experts from Dimension Data and Cisco as we discuss the intuitive network and components necessary to help protect your network from ransomware and intrusions.
  • IT Trends in 2018: Hybrid Cloud Recorded: Oct 31 2017 28 mins
    Dan Greengarten and Anton Jooste from Dimension Data
    Cloud-based systems are democratising access to modern technology, giving smaller players the opportunity to quickly scale up and serve a growing customer base with minimal IT investment. This is particularly attractive in vertical markets where shrinking talent pools have seen companies rely more heavily on cloud-based automation.

    2018 will bring significant opportunities for businesses moving to the cloud, particularly for those looking to transform the way they work and better serve customers. For established players, a hybrid approach to the cloud will allow them to roll-out new products and services quickly and protect their market share without having to invest in full-scale IT transformation.

    In this webinar, we will highlight how hybrid cloud system can support business success and share tips on how companies can navigate an increasingly digital landscape in 2018.

    Speakers:
    • Dan Greengarten, SVP, Sales, Cloud Services, and Alliances, Dimension Data
    • Anton Jooste, Group Principal Director: Internet of Things, Networking, Dimension Data
  • IT Trends in 2018: Digital Infrastructure Recorded: Oct 30 2017 43 mins
    Kevin Leahy, Group SVP, Data Centre Business Unit, Dimension Data
    In the age of digital business, a company is only as strong as its digital infrastructure. Looking ahead to 2018, the market will favour companies that can deliver new products and services quickly, show continuous innovation, and make the most of their data.

    To deliver on all these fronts, businesses will increasingly move to a hybrid IT model supported by a services architecture. At the same time, programmable infrastructure, Software as a Service and standardised APIs will allow organisations to rethink basic IT principles and focus on what differentiates them.

    In this webinar, we will outline the trends that will shape a company’s digital infrastructure in 2018 and discuss how businesses can capitalize on this.
  • Digital business in 2018: a year of change ahead Recorded: Oct 25 2017 48 mins
    Ettienne Reinecke, Chief Technology Officer, & Scott Gibson, Group Executive, Digital Practice, Dimension Data
    Digital technologies like AI, automation and blockchain have gone from concept to mainstream over the past 12 months, and in 2018 businesses will start looking at how they can use these to innovate and differentiate themselves.

    In this webinar, our experts will outline the forces that will re-shape digital business in 2018. They’ll also reflect on major trends and milestones from the past 12 months that have set the stage for a year of change ahead.
  • A predictive cybersecurity approach to ransomware protection Recorded: Oct 17 2017 52 mins
    Charles Lim: - Frost & Sullivan; Zhanwei Chan - Dimension Data; Kevin Leahy - Dimension Data; Al Huger - Cisco
    We invite you to join Frost & Sullivan and our panel of experts as they discuss the growing threat of ransomware, and provide practical advice on raising your cybersecurity defences using a predictive cybersecurity approach to ransomware protection.

    Panel of speakers

    Charles Lim: Industry Principal - Cybersecurity Practice, Frost & Sullivan
    Zhanwei Chan: Group Security Senior Product Manager, Dimension Data
    Kevin Leahy: Senior Vice President, Data Centre, Dimension Data
    Al Huger: VP Engineering - Security, Cisco
  • Hybrid IT in Australia: How to Simplify & Manage Multiple Cloud Environments Recorded: Oct 12 2017 50 mins
    Kelly Morgan, Research VP, Services at 451 Research; Nathan Vandenberg, GM, Data Centre at Dimension Data
    How can your enterprise better manage multiple cloud and non-cloud IT environments to accelerate your digital business? Are you among the 50% of enterprises challenged by the complexity of managing applications and data across hybrid environments?

    Find out what workloads are still on physical IT, where they’re moving to, and why enterprises use migration services to help.

    Join Kelly Morgan, Research Vice President, Services from 451 Research and Nathan Vandenberg, General Manager, Data Centre from Dimension Data on Thursday 12 October 2017, 11:00am – 11:45am, to understand the most common challenges faced when managing multiple IT environments in Australia and how to overcome them.

    We will guide you through the hybrid IT maze and provide you with actionable steps to simplify the complexity of managing multiple enterprise cloud and non-cloud IT environments.

    Join us as we explore the findings from the Hybrid IT report, a 451 Research report commissioned by Dimension Data.
  • How Dimension Data and SAP are enhancing the sports fan experience Recorded: Oct 4 2017 33 mins
    Matthew O’Connor, Dimension Data & Dr. Bernhard Escherich, SAP SE
    Sports fans are no longer satisfied with simply watching events from a distance. Digital technologies can bring them closer to the action than ever and enhance the live sports experience with a wealth of data and digital services.

    The smart stadium market is booming in response, and is expected to reach USD 17.3 billion by 2021. In this webinar, Dimension Data and SAP SE will outline how to build the connected stadium of the future. They will also take a deep dive into the way new technologies are supporting innovative fan services, from smart ticketing and stadium-wide 5G to virtual reality viewing experiences.

    Speakers:

    Matthew O’Connor, Head of Strategy and Business Development, Sports Practice at Dimension Data

    Dr. Bernhard Escherich, Head of New Markets & Live Venue, Sports & Entertainment, at SAP SE
  • How blockchain is revolutionising financial services Recorded: Sep 21 2017 62 mins
    Steve van den Heever- Dimension Data, Isaac Arruebarrena, & Josep Alvarez Perez - everis UK
    Blockchain technology burst onto the scene in 2009 and has emerged as one of the digital era’s most promising innovations. From frictionless money transfers and lower transaction costs to seamless real-time payments, blockchain is completely reinventing the global transaction settlement process.

    In this webinar, Financial Services experts from everis UK and Dimension Data discuss how blockchain is transforming the way value is exchanged between people, businesses and devices, and outline emerging technologies allowing financial services companies to take advantage of distributed ledgers. They also look to the future of DLTs, sharing predictions on how these will become the standard technology behind transaction settlement for banks, financial markets, and asset exchange networks in the coming decade.

    Speakers
    •Steve van den Heever, Group Sales Director, Financial Services, Dimension Data
    •Isaac Arruebarrena, Blockchain Programme Manager, everis UK
    •Josep Alvarez Perez, ‎Partner, Head of UK Banking Practice and EMEA Blockchain Strategy, everis UK
  • What you can learn about the Internet of Things from rhino conservation Recorded: Sep 20 2017 49 mins
    Doc Watson, Dave Varty and Anton Jooste
    Connected Conservation is a joint initiative by Dimension Data and Cisco to create a safe haven for rhinos to roam free. Using the Internet of Things and some of the world’s most sophisticated technology in a reserve adjacent to the Kruger National Park in South Africa, the solution tracks the movement of people, leaving the animals unharmed.

    The goal of Connected Conservation is to not only protect threatened rhino by creating a place of safety for these animals to thrive in, but also to deliver a repeatable technology design and solution for securing vast territory and protecting other endangered species.

    Join us for this Webinar where we’ll be discussing the Connected Conservation solution, how it developed and its successes and how the solution can be used in the world of the Internet of Things.

    Speakers:
    Doc Watson, Group Executive: Cisco Alliance
    Dave Varty, World Renowned Conservationist
    Anton Jooste, Principal Director: Internet of Things
  • Are you ready for a Digital Retail Revolution? Recorded: Sep 5 2017 32 mins
    Raj Mistry -Group Vertical Sales Director & Jordan Braun- IaaS Product Sales Specialist, Cloud Infrastructure, Dimension Data
    Omnichannel experiences, changing consumer behaviour, and payment disruptors are key forces driving growth in digital retail. Businesses that bridge the gap between customers’ digital journey and their in-store experiences in new and exciting ways, are set to capitalise on massive opportunities.

    Join us for this webinar that will kick start your transformation in digital retail.
  • The smart hospital approach: here’s how hospitals can become more human Recorded: Aug 31 2017 39 mins
    Jessica Constantinidis - IoT Lead, Europe & Frederic Helding - Business Development Manager, Healthcare, Dimension Data
    Providing personalised patient and caregiver experiences with the human touch has always been top of the agenda for healthcare providers. But it’s not an easy goal to achieve, given the host of challenges today’s hospitals face, such as skills scarcity and the sheer numbers of patients who need care. Can technology help?

    Join us for this webinar where we’ll explore the smart hospital approach and how the Internet of Things and hyperconnectivity can help hospitals provide more intuitive patient care.
  • 3 Practical Steps to Optimizing your Hybrid IT Environment Recorded: Aug 14 2017 19 mins
    Troy Garrison, Solution Architect, Dimension Data; Venu Amineni, Practice Director, Dimension Data; Aaron Goldberg, IDG
    The world of Hybrid IT is upon us. Whether it is being approached proactively as a solution to meet business requirements or whether your organization finds itself reactively trying to regain control all of its complexities, Dimension Data can help you get the business outcomes you need from your Hybrid IT environment. Working with key technology partners such as Microsoft and Cisco, Dimension Data is able to help clients navigate these complexities through a combination of our integrated solutions and services.

    In order to understand these challenges, and how to best overcome them, we recommend a practical 3-step approach. In this webcast, you’ll learn more about our integrated approach for fast, efficient, and secure Hybrid IT including how to address the multi-cloud reality as well as planning for business continuity and disaster recovery.
If you believe you can do anything, we’re here to help you do it.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 46 countries and legal entities in 68 countries, and 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.








For more information, visit www.dimensiondata.com

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  • Live at: Nov 9 2017 3:00 pm
  • Presented by: Joe Manuele, Rob Allman, Dino Marasco from Dimension Data
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