Consumers today are actively looking for an emotional connection with a brand, and, are no longer staying loyal to a single retailer. However, one thing that has not changed is that shopping remains a social activity. To capitalise on this trend, retailers must change their sales strategies to take the brand experience directly to consumers in bite-sized formats or face risking their place in today’s retail world.
This is where pop-up, or experience stores come into the mix. Global brands such as Nike, Louis Vuitton, and Marie Claire, are actively increasing their investments to support these pop-up shops; and in this webinar, we are going to investigate how even the smallest business can open pop-up stores by focusing on what retailers would need to consider and put in place to ensure stores are successful.
RecordedApr 24 201830 mins
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Kevin Vermaak: Absa Cape Epic Race Founder and Wolf Stinnes: Dimension Data Chief Solutions Architect
Connecting the ABSA Cape Epic across all terrains is no small feat. Dimension Data's technology solution delivers a world class digital solution to the public, the riders, the fans and the event organisers, in some of the most remote, rugged and beautiful parts of the world. We’ll be joined by the founder of the Absa Cape Epic, Kevin Vermaak and Dimension Data’s Chief Solutions Architect as we delve into exactly how this incredible race all comes together.
Dilip Kumar, Chief Operations Officer, Group Services, Dimension Data
In a world of digital transformation and increasing demands of end users, how do you ensure you are delivering a service that meets client expectations whilst also ensuring a superior client experience? Most traditional operating models fall short of meeting clients’ needs, limiting their experiences. At Dimension Data, we recognized that our traditional operation model fell short of meeting client expectations as we transformed our client experience through a data-driven transformation. Organized around the clients’ journey with us and internal journeys (end-end process), we redesigned our operating model, producing 30-50% productivity gains and achieving 3% revenue growth. Hear how we’ve successfully modernised our traditional onsite support services to remote services through objective, client-centric, and data-driven digital capabilities.
Vaughn Booyens, SAP Solution Architect S/4HANA and Marco Bronze, SAP Enteprise Architect S/4HANA
The Dimension Data S/4HANA Roadmap design service offers a bottom-up review of your SAP Assets through a software led approach as well as a top down business led approach using standard SAP Reports i.e the Pathfinder, S/4HANA Readiness check and Solution Manager tools like Custom Code Management. The information gathered by these tools and the corresponding outputs/deliverables enable you to make an informed decisions on your S/4HANA Future State.
The objective and value we offer with the SAP ERP to S/4HANA Roadmap design is to evaluate existing customer data, interfaces, processes, custom code, data volume, security, architecture and people to provide options on the planned deployment approach.
Further outputs include the destination, On-Premise, HEC, Hybrid or Private Cloud inclusive of the associated future state SAP Architecture
In turn, this will mitigate risk for both Dimension Data and our customers to provide a business outcome for the new Digital core and provide a clear scope for your initiative.
Vaughn Booyens : SAP Solution Architect S/4HANA Strategy and Roadmap design.
Marco Bronze : SAP Enteprise Architect S/4HANA
Chris Sidwell-Smith, Systems Engineer, Palo Alto Networks
PAN-OS®9.0, the latest release of the Palo Alto Networks software that powers their next-generation firewalls, keeps you on the cutting edge with tightly integrated innovations. It simplifies your operations through analytics and automation while giving you consistent protection through exceptional visibility and control across the data center, perimeter, branch, mobile and cloud networks.
Join this short webinar to learn all the new enhanced features and how some of the 60+ new capabilities helps prevent successful cyberattacks.
•New DNS security service disrupts attacks using machine learning
•Policy tool to deploy best practices with confidence
•Secure high-performance environments at greater scale
Richard K. Peters (Fortinet), Warren Small (Dimension Data), Stan Gibson (IDG Strategic Marketing Services)
With digital transformation top of mind and the rapid convergence of IT and OT networks, many organizations are not ready for the attacks and threats they are facing. For OT networks, this is nothing short of a cybersecurity crisis. A comprehensive solution is needed that delivers complete OT network architecture visibility, control, and real-time situational awareness that is implemented with the knowledge and skills of OT experts.
During this webinar, industry leaders from Dimension Data, NTT and Fortinet will discuss the best practices and technologies available to enable organizations to outmaneuver known and unknown attackers and protect their industrial control systems environments.
Richard K. Peters
Director, Operational Technology Global Enablement, Fortinet
Senior Vice President Transformation and Practise Director, Secure Digital Workplace, Cyber Security, Dimension Data
Contributing Editor, IDG Strategic Marketing Services
Rob Allman - SVP Customer Experience, Dimension Data; Dr Harsh Vinayak - SVP of BPO and R&D, NTT Data
Robotic process automation is quickly becoming an integral part of the new CX delivery model. Technologies like predictive analytics, machine learning, and cognitive computing are becoming more powerful. But what does this mean for your customer and for your business?
We will be discussing the application of these technologies in a real world CX automation context.
Wayne Speechly: Principal Director, Dimension Data and Richard Sutherland: Global Technical Account Manager, Intel
Mainstream Artificial Intelligence (AI) may still be in its infancy, but it offers real business benefits today. Join Wayne Speechly and Richard Sutherland as they discuss how AI is penetrating the workplace and how it is causing business leaders to rethink how they run their organisations.
Rob Allman - SVP Customer Experience, Dimension Data and Mike Wells Senior Director - CX Consulting
We focus our attention on unpacking and defining the core components required when developing a market leading CX roadmap, with the customer placed at the centre. We will be supporting these components with some of our latest research and insights found in our 2019 Global Customer Experience Benchmarking Report.
John Plaskett and Mark Burton from Dimension Data and Riverbed
The evolving application landscape is forcing organisations to put the user at the centre of IT infrastructure plans. The hybrid environment and distributed nature of applications has changed the way organisations manage their IT infrastructure, moving end-user experience management into the spotlight. Today - and in the future - end-user experience management will be the single most important element in understanding how IT services are being delivered.
Join John Plaskett and Mark Burton from Dimension Data and Riverbed for a discussion on why end user experience management should form the heart of any technology infrastructure management strategy.
•Why you should be prioritising end-user experience management as your key infrastructure management metric.
•How keeping your users happy is key to delivering business value now and in the future.
•How evaluating performance from an end-user perspective may reveal surprising insights and can help you measure ROI on key technology projects
The past year has seen a number of high-profile cybersecurity breaches come to light, not to mention the biggest change to data regulation in decades. The consequences of a security breach can result in significant fines and reputational damage, meaning that security is no longer an IT challenge, but a business challenge.
With business leaders now confident that digital is here to stay, they’re also recognizing their business success relies on them being secure by design.
This change in mindset is happening at various levels throughout the organization. Business leaders are realizing that cybersecurity must be aligned with their overall business goals and, moreover, that they must be cybersecurity-conscious at every point in their digital transformation journey.
In this webinar, we will explore:
•How and why organizations now must be secure by design
•How cybersecurity is becoming intelligence driven
•What to consider when preparing for this cultural shift
Nathan Vandenberg, General Manager – Data Centre, Dimension Data & Sean Bedford, Cloud Engineer, Google
Your enterprise is on a journey to become an on-demand digital business. Your data centre must be able to adapt and scale to achieve your desired digital outcomes. Emerging technology such as containers can unlock a myriad of operational and cost benefits to accelerate your move to a next-generation data centre.
A 451 Research report commissioned by Dimension Data* found that 52% of enterprises are using container technology to transform that way work is done in their data centre.
Containers solve the problem of portability and getting software to operate reliably when moved from one computing environment to another. In a next-generation data centre, containers achieve benefits including automation of workload provisioning, ability to scale and orchestration across technology.
Join Dimension Data and Google on this webinar to find out how your business can take advantage of the opportunities presented by containers. We’ll discuss how containers work, the difference between virtualisation and containers, existing barriers in this space, how you can extend containers to the cloud and the benefits for your business.
Chris Wigget, Director Insights and Analytics, Britehouse a division of Dimension Data
Information is the heart of the modern organisation. For many years now business intelligence has been at the forefront of taking data and attempting to turn it into actionable insights.
The truth is that traditional business intelligence approaches are not able to provide the digital organisation with the level of insight that the modern business environment demands.
In this talk we’ll examine how traditional business intelligence is failing the modern, agile organisation, how simply embracing ‘the next big thing’ can backfire, and why organisations find themselves in this situation.
We’ll also show how advanced analytics can help companies escape the information swamp and start turning the data they have into the information they need.
Alex Bennett, Group SVP Go-to-Market, CX and Digital Workplace at Dimension Data
2019 is going to be the year when companies make wholesale changes to how they engage and empower their employees, with behavioural analytics – powered by AI and machine learning – playing a significant role in making the digital workplace smarter than ever before.
Join Alex Bennett, Group SVP Go-to-Market, CX and Digital Workplace at Dimension Data, as he chats about the four major digital workplace trends in 2019 that will help improve the user experience and streamline business processes. He will discuss:
•How enterprises can use behavioural analytics – fuelled by AI and machine learning – to engage and empower their people.
•Why applications are getting more intelligent and how to capitalise on their potential.
•How a holistic approach to the digital workplace enriches culture, drives inclusion and reduces cost.
•Why data authenticity is finally climbing up the corporate agenda.
Gregg Sultana, Jacqui Custodio and Stephen Rickard from Dimension Data
Dimension Data invites you to an informative briefing on how you can maximise the value from your Cisco investment, and also how best to leverage your investment to drive innovation.
Join us in this webinar as we explore in detail the changing ICT environment including current trends and challenges, what this shift to software means for your organisation and its architecture, and how you can take advantage of the subscription offers available including in networking (WAN, Switching, Access), collaboration and security.
We’ll explore how you can be more agile, smarter and competitive, and how you can utlise the new model to consume, deploy and manage your business.
Speaker: Gregg Sultana, General Manager – Enterprise Architecture,
Jacqui Custodio - Software Services Specialist
Stephen Rickard - Software Services Specialist
Gary Middleton, Dimension Data and Raoul Tecala, WAN
Almost every digital business is being challenged with designing an enterprise architecture that delivers on the needs of the business today while ensuring it is agile enough to cope with future demands. The advent of programmable network infrastructure combined with organisational, operational, and business innovation can create new ways of managing and growing your business. Transforming your IT infrastructure and operational processes through automation is key to successfully achieving digital transformation.
Join Gary Middleton, Principal Director, GTM and Skills Transformation and Raoul Tecala, Group Networking Senior Practice Director, WAN in a webinar that considers enterprise infrastructure transformation for the digital world and
• Current infrastructure is holding organisations back
• Our approach to evolving your infrastructure for digital acceleration
• Leveraging the benefits of your programmable infrastructure investment
Rob Allman, SVP Customer Experience at Dimension Data
Embracing the evolution of the B2B customer experience requires a delicate balancing act between adopting the right technologies and engineering the right business strategies. The solution? An integrated customer experience strategy built from the outside in – yet for many, there’s a tangible gap between CX ambitions and CX capabilities.
Join Rob Allman, SVP Customer Experience at Dimension Data, as he reveals the main findings from Dimension Data’s Technology Trends 2019 report, exploring why customer experience progress has stalled and revealing the key CX trends that will help companies flourish, from strategy all the way through to implementation.
This webinar will cover:
•Why conversational AI is giving speech a voice in CX again.
•How companies can combine human and virtual agents to deliver first-class CX.
•How robotic process automation is reshaping the customer experience.
•Why data management is becoming an issue in its own right.
•Why omnichannel is evolving into customer journey management.
•How cloud CX is scaling onto enterprise-grade hybrid platforms.
Rob Lopez, Group Executive, Digital Infrastructure at Dimension Data
Never before has the strength and modernisation of a company’s digital infrastructure mattered more. With an increasing number of companies subscribing to multiple cloud platforms and increasing their use of Software-as-a-Service (SaaS) providers, it’s essential their infrastructure is equipped to deal with the flexibility and heightened security levels required to thrive.
Join Rob Lopez, Group Executive, Digital Infrastructure at Dimension Data, as he explores how the rise of IoT, analytics, AI, and data science is changing how companies derive value from data, and why the desire for insight must be balanced by responsibility:
This webinar will cover:
•Why infrastructure is becoming programmable from end to end.
•Why extracting value from data is imperative.
•How applications are defining infrastructure.
•Why the edge is getting more intelligent.
•How more business intelligence is coming from the network itself.
Rob Lopez: Group Executive - Digital Infrastructure, Dimension Data
Andy Cocks: Chief Technology Officer Asia Pacific, Dimension Data
Andre Ferreira: Digital Business Solution Architect, Dimension Data
Scott Gibson, and Wayne Speechly from Dimension Data
Too many aspiring digital businesses just aren’t set up correctly for digital transformation. They’re organised in silos around traditional functions instead of having a flexible network of teams that work on transforming key business processes.
The focus of many digital transformation efforts to date has been on the adoption of new technologies. But without first doing some organisational redesign, this has been like forcing a square peg into a round hole.
Join Scott Gibson, Group Executive, Digital Business Solutions at Dimension Data, as he chats through what a successful organisational restructure looks like, along with the technologies and strategies that will accelerate a company’s digital transformation journey next year and beyond. He will discuss:
•How organisations can redesign their core business processes around the customer experience.
•How the Internet of Things (IoT) is starting to deliver ROI.
•Why ready-made platforms are accelerating digital transformation.
•How digital leaders should look at data through a new lens.
Scott Gibson, Group Executive, Digital Business Solutions at Dimension Data
Wayne Speechly, Principal Advisor, Digital Advisory Dimension Data
Until now, the tech sector has spoken about innovative technologies somewhat theoretically, without providing a clear picture of how these powerful innovations will be used and what they will look like in practice. This has left people without a solid understanding of how these solutions will ultimately manifest in our work and personal lives.
Join Ettienne Reinecke, Group CTO at Dimension Data, as he reveals the game-changing approaches that will transform the tech landscape during 2019 and beyond, and how companies can ensure emerging solutions – such as AI, machine learning, robotics and AR/VR – become firmly embedded in their core processes. Ettienne will explore:
•Why easier access will accelerate the adoption of game-changing technologies.
•How identity will emerge as the killer app for blockchain.
•How companies can extract value from data, while respecting privacy.
•Why the Internet of Things (IoT) will change our lives for the better.
•How disruption will drive consolidation among tech vendors.
Matthew Gyde, Group Executive, Cybersecurity at Dimension Data
CyberConversations around the strength of a company’s cybersecurity has never been more pertinent. We’re generating more data than we know how to deal with, and as the opportunities for cybercriminals proliferate, so does their approach to attacks mature.
A key piece of advice? Trust no-one. With the cloud continuing to aid digital transformation, and AI/machine learning finally realising their potential, cybersecurity defences are beginning to migrate to a more predictive model. This will allow companies to create digital fingerprints of their employees, improve access to data and applications, and predict attacks before they happen.
Join Matthew Gyde, Group Executive, Cybersecurity at Dimension Data, as he reveals the main findings from Dimension Data’s Technology Trends 2019 report, exploring how the cybersecurity landscape will shift in 2019, and what measures companies can take to keep the bad guys out.
This webinar will cover:
•How zero trust is maturing into digital trust, and the evolution of predictive threat detection.
•Why organisations are focusing on cloud-based security platforms.
•Why organisations now aim to be secure by design.
•How cybersecurity is becoming intelligence driven.
•Why tighter regulation is affecting risk profiles.
If you believe you can do anything, we’re here to help you do it.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 46 countries and legal entities in 68 countries, and 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.
Pop-up shops: more than just a fad?Raj Mistry, Group Sales Vertical Director & Joel Gamsu, Senior Client Manager, Dimension Data MEA[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]29 mins