NTT Ltd.’s 2020 Global Customer Experience Benchmarking Report

Presented by

Rob Allman – Senior Vice President, Customer Experience, and Mike Wells – Group Senior Director, CX Consulting

About this talk

Our experts uncover how customers expect a hyper-personalized, effortless experience, but poor strategic execution is thwarting progress. Join our experts as they unpack the results of NTT’s 2020 Global Customer Experience Benchmarking Report and provide the direction needed to design an effortless experience which delivers business value.

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