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The 2020 Global Managed Services Report

NTT Ltd.’s 2020 Global Managed Services Report: How organizations are adopting smart sourcing to navigate with confidence Conducted by IDG Research, the report covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. And from that, the rise in importance of a new service model, smart sourcing. The research looks at the importance of smart sourcing for organizations and the service providers they partner with. All seen through the light of three core themes: security, transformation reimagined and technical expertise.

The rise of smart sourcing - At its simplest, smart sourcing is an approach to the selection and prioritization of those service providers that go above and beyond the delivery of tactical IT solutions. It’s about nurturing long-lasting relationships with providers who can deliver business outcomes aligned to the goals of the entire organization.

Presented by Damian Skendrovic, Executive Vice President, Managed Services Go-to-market, NTT Ltd., and Martin Veitch. Editorial Director at IDG Connect.
Recorded May 21 2020 42 mins
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Damian Skendrovic and Martin Veitch
Presentation preview: The 2020 Global Managed Services Report

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NTT

  • Making the Future of Secure Work Sustainable Jan 19 2021 4:00 pm UTC 30 mins
    Maxine Holt, Senior Research Director, Omdia
    The sudden increase in need to support remote working has been a major challenge for many enterprises, bringing a structural change in security requirements.

    Our 2020 Secure workplace whitepaper finds that CISOs will want to address how resilient their organization will be in the face of possible further shocks, in such uncertain times.

    Join this 20-minute webinar for further insights into why:
    • Supporting remote and mobile working securely should be seen as a strategic opportunity.
    • As change brings greater risk diversity, organizations need a broader and flexible range of security protection.
    • Implementing and managing new secure workplaces extends beyond the desired capabilities of most organizations.
  • Making the Future of Secure Work Sustainable Jan 19 2021 7:00 am UTC 30 mins
    Maxine Holt, Senior Research Director, Omdia
    The sudden increase in need to support remote working has been a major challenge for many enterprises, bringing a structural change in security requirements.

    Our 2020 Secure workplace whitepaper finds that CISOs will want to address how resilient their organization will be in the face of possible further shocks, in such uncertain times.

    Join this 20-minute webinar for further insights into why:
    • Supporting remote and mobile working securely should be seen as a strategic opportunity.
    • As change brings greater risk diversity, organizations need a broader and flexible range of security protection.
    • Implementing and managing new secure workplaces extends beyond the desired capabilities of most organizations.
  • NTT’s Retail Guide to the 2020 Customer Experience Benchmarking Report Dec 8 2020 2:00 pm UTC 60 mins
    Ruth O Brien, Principal CX Consultant, NTT Ltd and Gerard Gooch, Principal CX Consultant, NTT Ltd
    Retail customer experience has taken on a new dimension in the overwhelming challenge of COVID-19. Retailers who seize this moment to innovate during this pandemic and anticipate how customers will change their purchasing habits, will build stronger relationships that will endure well beyond this crisis. It’s imperative for retailers to respond by providing a differentiated and personalized omnichannel customer experience, to ensure they remain connected to their customers business continuity. To meet these expectations, retailers need a clear, strategically designed and agile ecosystem for customer experience.

    Join NTT’s seasoned retail CX consultants as they unpack how retailers can remain connected to their customers during a climate of unprecedented change. They will unpack the latest retail insights from the 2020 Global Customer Experience Benchmarking Report, providing insight to delivering a personalized and effortless customer experience.
  • Edge / Core / Cloud – hybride Szenarien als Innovationstreiber Dec 8 2020 9:00 am UTC 60 mins
    Andreas Wollfs, Microsoft; Herbert Bild, Rubrik; Daniel Woltering, Cisco; Jörg Jakobi, NTT
    Public Cloud oder Private Cloud? Diese Frage stellt sich für viele Unternehmen nicht mehr. Unternehmen nutzen heute bereits beide Welten. Herausforderungen sind viel mehr das Management der Daten, die Verfügbarkeit von Applikationen und die Nutzung von Diensten in Private und Public Cloud. Aber wie wird sichergestellt, daß Daten, Anwendungen und Dienste schnell verfügbar sind, Regeln in beiden Welten gleichermaßen umgesetzt werden?
    Experten von NTT und ihrer Partner geben Ihnen die Antworten auf diese Fragen und stellen mögliche Lösungen dar.
    Presenter:
    • Andreas Wollfs, Cloud Solution Architect, Microsoft
    • Herbert Bild, Alliance Manager & Roland Rosenau, SE Manager EMEA Central and West, Rubrik
    • Daniel Woltering , Data Center Spezialist, Cisco
    • Jörg Jakobi, Senior Manager Data Center & Cloud, NTT
  • Secure by Design: Achieving a Secure and Compliant OT Environment Recorded: Nov 26 2020 47 mins
    Aasef Iqbal, Sr. Specialist OT Cybersecurity, Fortinet and Peter Pappas, Operations Executive, Dimension Data
    We invite you to join our virtual and exclusive round table breakfast, where we will unpack how you can implement security within your organisation in an efficient, non-disruptive way, to ensure that your OT environment is protected and compliant.

    Presenter: Aasef Iqbal, Sr. Specialist OT Cybersecurity, Fortinet
    Host: Peter Pappas, Operations Executive, Dimension Data
  • Enable secure business with NTT´s new Zero Trust maturity assessment Recorded: Nov 26 2020 40 mins
    Marcel Bührer, lic. oec. HSG, CTO, Companjon, Jean Paul Kölbl, Senior Principal Consultant GRC, NTT Ltd. Security division
    As Europe's newest technology company specialising in add-on solutions, Companjon takes a proactive and agile approach when it comes to protecting their information assets. To ensure all business needs are met in a secure way, the review of the current and target state of security posture and the right recommendations are the basis for Companjon´s ongoing security improvement initiatives, spanning across people, process, and technology domains.

    In this 30 min panel discussion, Companjon´s CTO Marcel Bührer and NTTs security expert Jean Paul Kölbl talk about the starting point and challenges, NTTs cybersecurity advisory program, the resulting security roadmap and how a good plan helps to manage risks, maintain compliance and make better decisions based on value risk.

    The expert discussion will be moderated by Arman Aygen, Managing Partner at the training and consulting company A Star. With his technical depth, business acumen and thought leadership, he will put the right questions to the experts garnished with valuable personal experiences.

    Date and time: November 26 2020 at 10:00 am CET

    Presenter:
    Marcel Bührer, lic. oec. HSG, CTO, Companjon
    Jean Paul Kölbl, Senior Principal Consultant GRC, NTT Ltd. Security division
  • Enterprise Networks in the Era of the Remote Workplace Recorded: Nov 23 2020 40 mins
    Stephen Tsang, General Manager, ICT Infrastructure, NTT Ltd. / Yanchu Zhang, Principal Consultant, Network Services, NTT Ltd.
    During this period when most organizations have accelerated their digital workplace strategy, the surge of multimedia collaboration combining voice and video, heightened access to cloud applications and increased data storage have all placed huge stresses on current enterprise networks.

    During this webinar, Stephen and Yanchu will discuss the challenges that remote workplaces have placed on enterprise networks, including:
    • Bandwidth scalability and cost
    • Cloud application performance
    • Security
    • Visibility and monitoring

    They will also share how network and ICT infrastructure should be transformed using software-defined technology to meet the challenges of this new era.

    Speakers:
    • Stephen Tsang, General Manager, ICT Infrastructure, APAC, NTT Ltd.
    • Yanchu Zhang, Principal Consultant, Network Services, NTT Ltd.
  • AI and Predictive Analytics in Smart Factories Recorded: Oct 28 2020 64 mins
    Dominik Friedel, Olivia Lewis, Christos Votskos and Sebastian Schleser
    Process automation, predictive maintenance, additive production – the factory of the future is data-driven. The manufacturing sector is experiencing a tremendous transformation powered by digital technologies that enable production plants and machines. Practically all processes and units are affected and optimized; with the ultimate goal being to create a smart factory that is capable of managing itself, through AI and predictive analytics.

    What is the potential of data in manufacturing?
    Which technologies are supporting the factories of the future?
    How can appropriate solutions be applied and used?

    The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

    Presenters:
    • Dominik Friedel, Business Development Manager, NTT Global Data Centers
    • Olivia Lewis, Data Science Team Lead, The Unbelievable Machine Company
    • Christos Votskos, Principal Technical Consultant & Head of DaaS, DevoTeam
    • Sebastian Schleser, Technology Architect, Siemens
  • A New Network for a Changing World Recorded: Oct 22 2020 62 mins
    Rahsaan Akbar, Managing Director Global Networks - NTT; Adi Mukadam, Director of Strategic Solutions - NTT
    In an ever-changing digital world, we need enterprise-grade networking and security technology to let us capitalize on business efficiencies. The complexity of network transformation can be a huge challenge. Choosing the right networking partner can alleviate these challenges while ensuring proper compliance and security policies are met.

    Learn about key capabilities from NTT’s Gartner-recognized approach including how we became known for improving network security and risk mitigation. We’ll also discuss our unique approach to designing, building, and managing networks and how they are fit for the changing work landscape and migrations of every complexity.
  • AppDynamics & Dimension Data enable Hybrid-Cloud in the Middle-East Recorded: Oct 22 2020 43 mins
    Brad Curcio, Senior Product Portfolio Manager and Redouane Gaouar, Executive Director Go To Market Practices l Dimension Data
    Several organizations are currently operating remotely, testing their application performance management capabilities to the limit and highlighting inevitable performance, availability and security issues.

    To unravel application complexity and avoid future entanglements, organizations are seeking advice on how to design and deploy visibility and performance management tools that can provide the right, real-time automated data to transform application visibility and drive business innovation.

    Join us as we share how Cisco AppDynamics technology along with Dimension Data services can help maximize the value of cloud, boosting performance to enhance customer experience.

    Presenter:
    • Brad Curcio, Senior Product Portfolio Manager - Application Performance Management l Dimension Data

    Host:
    • Redouane Gaouar – Executive Director - Go To Market Practices l Dimension Data
  • Hybrid Cloud for the Future of Finance Recorded: Oct 21 2020 55 mins
    Dominik Friedel, NTT Global Data Centers, George Kenny, Netapp, John Whitaker & Tim Edwards, Google, Helena Marques, Everis
    Crypto currencies, mobile banking, investment analytics - the financial services industry is experiencing rapid change, as technology creates challenges and opportunities for both established industry players and start-ups. For financial service providers to keep pace, new technologies need to be adopted, and Hybrid Cloud is a key foundation.

    What are the benefits of Hybrid Cloud architectures for financial service providers?
    Which technologies are essential in such a setup?
    How can Hybrid Cloud be deployed and operated in a smooth and secure way?

    The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

    Presenter:
    • Dominik Friedel, Business Development Manager, NTT Global Data Centers
    • George Kenny, Manager Solutions Engineering, Netapp
    • John Whitaker and Tim Edwards, Application / Infrastructure Modernisation Specialists for Financial Services, Google
    • Helena Marques, Head of Digital Architecture, Everis

    NTT Data Center Division: https://datacenter.hello.global.ntt
  • Dimension Data & Cisco | Enhancing end-user experience in the Middle-East Recorded: Oct 15 2020 53 mins
    Asim Zafar Manager, Technical Services Networks & Redouane Gaouar, Executive Director Go To Market Practices, Dimension Data
    Dimension Data services and Cisco ACI and Tetration technologies are helping organizations in the Middle-East to build Secured Intelligent Datacenters and enhance the end-user experience.

    Join us as we share how the Dimension Data team has been able to successfully deliver the first Cisco ACI Multi-Sites project in the Middle-East and our lessons learned.

    Host: Redouane Gaouar, Executive Director Go To Market Practices, Solutions and Strategic Partners Alliances, Dimension Data

    Presenters: Asim Zafar Manager, Technical Services Networks, Dimension Data.
  • Hybrid Cloud – Connecting the right mix of IT Recorded: Oct 14 2020 59 mins
    Dominik Friedel, NTT; Clemens Kordes, Hewlett Packard Enterprise; Andreas Wollfs, Microsoft; Dr. Henning Rochow, Nutanix
    Performance, flexibility, availability, cost – there are multiple parameters that affect the right strategy for your IT infrastructure. Whether it’s about high-performance analytics or simple archiving – should you go with public cloud or deploy own hardware on-premise? Although there is no universal answer on this question, we are sure about one statement: The future of IT will be the Hybrid Cloud.

    What are the benefits of Hybrid Cloud architectures for businesses?
    Which technologies are essential in such a setup?
    How can Hybrid Cloud be deployed and operated in a smooth and secure way?

    The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

    Presenter:
    • Dominik Friedel, Business Development Manager, NTT Global Data Centers
    • Clemens Kordes, Technology Evangelist, Hewlett Packard Enterprise
    • Andreas Wollfs, Cloud Solution Architect, Microsoft
    • Dr. Henning Rochow, OEM Alliance Channel Manager, Nutanix
  • Quantum computing in the data center Recorded: Oct 7 2020 59 mins
    Dominik Friedel, NTT; Christopher Zachow, SVA; David Vettese, Alpine Quantum Technologies; Niklas Hegemann, JoS QUANTUM
    Portfolio optimization, fraud detection, traffic simulations - Many computational problems have a high degree of computational complexity and are slow to converge to a solution on classical computers. New ways of computing are required and can be found in Quantum technology, which is capable of solving such complex challenges - already today. Applications range from analysing different types of risk in financial markets, to optimization methods of financial portfolios which are used in banks, insurance companies, hedge funds and trading companies.

    • What is the potential of Quantum technology for businesses?
    • Where are we right now in Quantum technology?
    • How can Quantum technology be applied and used?

    The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

    Presenter:
    • Dominik Friedel, Business Development Manager, NTT Ltd.
    • Christopher Zachow, System Engineer Quantum Computing, SVA Systemvertrieb Alexander GmbH
    • David Vettese, Sales Director, Alpine Quantum Technologies
    • Niklas Hegemann, Co-Founder & Managing Director, JoS QUANTUM
  • Human Capital Management Solutions - Our success stories and lessons learnt Recorded: Oct 1 2020 61 mins
    Jennifer Custers, Elsabe Bell, Gary Schofield, Colette Jansen Van Vuuren
    This event will serve as the third break out session as part of the Digital Roundtable Series events and will center around discussing the topic of Human Capital Management solutions in more detail. This session will be used to showcase some of our success stories and the trends from the learnings we have gained across our HCM implementations.

    Host: Danielle Barber

    Speaker:
    Panel - Jennifer Custers, Elsabe Bell, Gary Schofield
    Presentation - Colette Jansen Van Vuuren
  • Let's be serious, data serious Recorded: Sep 29 2020 32 mins
    Nompumelelo Mokou and Jacques Schalkwyk from Dimension Data
    Intelligent Customer Experience Webinar

    This webinar uncovers the power that data analytics and automation has to help you manage your workforce, both from remote locations and from the office. Our solution will empower you with insights on employee behavioural dynamics and their operational productivity levels; facilitating a deep understanding of how to support your employees for maximum productivity and business continuity.

    Speakers:
    Nompumelelo Mokou- Dimension Data
    Jacques Schalkwyk - Dimension Data
  • Smart City - Solving challenges with Data at the edge Recorded: Sep 29 2020 59 mins
    Dominik Friedel, NTT; Frank Miller, Schneider Electric; Gerd Koenig, HUBER+SUHNER; Amir Shehadeh, ioki - a DB company
    Smart Building, Smart Mobility, Smart Grid - Cities and regions are getting connected and intelligent. "Smart City" established itself as the guiding principle for urban development projects. Technologies like Cloud, Artificial Intelligence, Internet of Things, Blockchain tend to be the essential building blocks for different smart city concepts and edge data centers will be their foundation. Data is forming the core, that is used to make citizens' lives easier, more efficient and safe.

    • How can these technologies get implemented and applied in the best way?
    • How will data be handled and leveraged in this context?
    • How will appropriate solutions look like in the future?


    The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

    Presenter:
    • Dominik Friedel & Christopher Stumm, Business Development Manager, NTT Ltd.
    • Frank Miller, Senior Key Account Manager, Schneider Electric
    • Gerd Koenig, Account Manager bei HUBER+SUHNER
    • Amir Shehadeh, International Business Development Manager, ioki - a DB company
  • Ensuring Data Resilience and Mobility in Uncertain Times Recorded: Sep 24 2020 81 mins
    Alex Chan, Head of Solutions, Hong Kong, NTT Ltd.
    Being resilient and mobile will enable your business to mitigate risks from any type of disruption – regardless of whether it is from IT, business, macro economics or the social environment. This ensures that your organization keeps moving forward by allowing you to adapt to change quickly.

    A robust data resilience and mobility strategy requires:
    - The capability to move or backup your data to other sites or offshore rapidly without impacting business continuity
    - Resilient IT infrastructure
    - High availability
    - Cost effectiveness
    - Security and compliance with corporate policies and each country’s regulations

    Hybrid cloud is the answer.
    In this webinar, Alex and our guest speakers will deep dive into the risks enterprises face in this uncertain time, and how IT decision makers should use hybrid cloud to accelerate their organizations’ data resilience and mobility.

    Topics & Speakers:
    Ensuring Data Resilience and Mobility in the Uncertain Times
    Speaker: Alex Chan, Head of Solutions, Hong Kong, NTT Ltd.

    Software-defined Data Protection
    Speaker: Patrick Cheng, Systems Engineer Manager Greater China South, Data Protection Solutions, Dell Technologies

    Accelerate Innovation by Moving and Modernizing VMware Workloads in the Multi-Cloud
    Speaker: Daniel Ho, Product Manager, Networking and Security Business Unit, VMware

    Strategic Partners: Dell Technologies, VMware

    Speakers:
    Alex Chan, Head of Solutions, Hong Kong, NTT Ltd
    Patrick Cheng, Systems Engineer Manager Greater China South, Data Protection Solutions, Dell Technologies
    Daniel Ho, Product Manager, Networking and Security Business Unit, VMware
  • Connected everything in Smart Factories Recorded: Sep 15 2020 60 mins
    Dominik Friedel, NTT; Dr. Markus Eisel, Syroco; Udo Würtz,Fujitsu; Kai Schwab, Crosser
    Predictive maintenance, process automation, additive production – the factory of the future is data-driven. The manufacturing sector is experiencing a tremendous transformation powered by digital technologies that find their way to the production plants and machines. Practically all processes and units are affected and optimized; with the ultimate goal to create a smart factory that is capable of managing itself with the help of data. In this context, factories need to adopt data and digital platforms to their core infrastructure.

    • What is the potential of data in manufacturing?
    • Which technologies are supporting the factories of the future?
    • How can appropriate solutions be applied and used?

    The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

    Presenter:
    • Dominik Friedel, Business Development Manager, NTT Global Data Centers
    • Dr. Markus Eisel, CEO, Syrocon
    • Kai Schwab, Director DACH, Crosser
    • Udo Würtz, Business Development Director & CTO, Fujitsu
  • Zero Trust: Secure by Design Recorded: Sep 10 2020 86 mins
    Neville Burdan, Kerry Singleton, Jeff Yeo
    Zero trust is a comprehensive approach to securing all access across your networks, applications, and environment. In our first zero trust series, learn from NTT Ltd. and Cisco on how you can use this approach to help you implement security by design.

    Presenters:
    Neville Burdan, Senior Director, Intelligent Cybersecurity, NTT Ltd.
    Kerry Singleton, Managing Director, Cybersecurity APJC, Cisco
    Jeff Yeo, Regional Technical Solutions Architect, ASEAN, Cisco
Together we do great things
NTT is a leading, global technology services company. We believe that together we do great things. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. We’ve combined the capabilities of more than 20 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

Together we enable the connected future.

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  • Title: The 2020 Global Managed Services Report
  • Live at: May 21 2020 10:30 am
  • Presented by: Damian Skendrovic and Martin Veitch
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