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The 2020 Global Managed Services Report: Transformation reimagined

NTT Ltd.’s 2020 Global Managed Services Report, conducted by IDG Research, covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. Our research lifts the lid on the importance of smart sourcing for organizations and the service providers they partner with.
Join our experts as they discuss how organizations are still transforming. Yet, transformation shifts and pivots dependent upon the internal or external forces being applied. And right now, the pivot is towards the end user. That is keeping people secure, engaged and productive is paramount to ensuring business outcomes are still met.
Recorded May 26 2020 44 mins
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Presented by
Dan Greengarten, Senior Vice President, Client Success; Alex Bennett, Group Senior Vice President, Go to market: Customer
Presentation preview: The 2020 Global Managed Services Report: Transformation reimagined

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NTT

  • How to use threat intelligence in conversations with your board Jul 28 2020 12:00 pm UTC 60 mins
    Helge Tautorat and Craig Jett
    We know it’s important for CISOs and executive leadership to collaborate on security, but it’s not an easy task because often, CISOs and the Board don’t speak the same language. Communication is key to everyone understanding the threats to the business, and how to mitigate risk.

    Join this webinar to hear from expert – former CISOs and strategists with experience in having risk conversations with boards – and the significant role that intelligence plays in having effective conversations.

    Speakers
    •Helge Tautorat, Executive Business Consultant, NTT Ltd. and former Director Group Infrastructure Services, Richemont
    •Craig Jett, Global Cybersecurity Consulting Leader, NTT Ltd.
  • Data-driven insights of NTT Ltd.’s 2020 Global Network Insights Report Jul 21 2020 9:00 am UTC 60 mins
    Gary Middleton, SVP: Networking, NTT Ltd. and Andre van Schalkwyk, Principal Practice Director: Networking Advisory, NTT Ltd
    Networks are critical to the success of modern business and a vital contributor to digital transformation. Our experts analysed the results from 1,065 assessments carried out over 808,428 network devices in 5 regions and across multiple industry sectors, and a sample of over 200,000 incidents from our IT Service Management data across a range of client environments, to bring you NTT Ltd.’s 2020 Global Network Insights Report.

    Join Gary Middleton, SVP: Networking, NTT Ltd., and Andre van Schalkwyk, Principal Practice Director: Networking Advisory, NTT Ltd., for a detailed look into the real and data-driven findings on the state of networks today and will include a clear set of recommendations about how networks can be improved to deliver for business.
  • Best practices for cybersecurity incident management and response Jul 14 2020 12:00 pm UTC 60 mins
    Edith Santos, David Gray, and Azeem Aleem
    The NTT Ltd. 2020 Global Threat Intelligence Report reminds us that the threat landscape is continuously changing. In such a dynamic environment, and with absolute security as an impossible goal, businesses must be ready for anything.

    Security Incident Management and Response Services are key to businesses being able to move from crises to continuity following the unexpected.

    In this webinar, our experts share the best practices for effective Incident Management and Response Planning, including:
    •Investigative forensics and root cause identification
    •Risk, vulnerability and weakness identification
    •Processes, tools and techniques for speedy and effective response
    •Detection and preventing reoccurrence
    •Limiting damage, reducing recovery time and minimizing the business impact

    Speakers:
    •Edith Santos, Director, Global Incident Response - Development
    •David Gray, Vice President - Senior Manager - Incident Response & Cyber Security Operations
    •Azeem Aleem, Vice President Cybersecurity Consulting
  • How to effectively operationalize threat intelligence Jul 7 2020 12:00 pm UTC 60 mins
    Jeremy Nichols and Anders Olsson
    Cyber threat intelligence (CTI) has become a key tool for security operation centers but many organizations still struggle to operationalize the disparate and volume of sources, institute an effective culture of sharing, and ensure it is actionable.

    In this webinar, our Threat Intelligence experts will discuss:
    •What is threat intelligence
    •The threat intelligence lifecycle
    •Our approach to intelligence curation
    •And how we integrate intelligence into our managed security services

    Our speakers:
    •Jeremy Nichols, Director, Intelligence Fusion & Analytics, Global Threat Intelligence Centre
    •Anders Olsson, Principal Product Manager – Development, Managed Security Services
  • Achieving Application Assurance and API Protection Jul 7 2020 1:00 am UTC 60 mins
    Vijay Chakravarthy, Senior Solutions Architect - Security at NTT, Dave Arthur, ANZ Security Solutions Architect atF5
    •Join our presenters Vijay Chakravarthy, Senior Solutions Architect - Security at NTT and Dave Arthur, ANZ Security Solutions Architect from F5, as we describe how organisations can achieve application assurance through best practice design and controls implementation as pertains to performance and security for applications and their integration to the business operating fabric.
  • The Impact and Threats of a Connected Society Jun 18 2020 8:30 am UTC 45 mins
    Edgard Capdevielle, CEO, Nozomi Networks & Warren Small, SVP Innovation and Sales, Security Division, NTT Ltd
    We believe in a secure connected world and enabling secure Operations Technology (OT) security is of paramount importance as the need for an always connected world, digitization, and environmental challenges. We have been immersed into enabling and implementing a standardized approach to managing employee populations to majority or completely remote leveraging advanced technologies , is putting more emphasis on ensuring greater integrity of infrastructure, OT applications, and cloud-based workloads. Join Nozomi Networks and NTT as we discuss how we have helped clients across different industries enable increased visibility and intelligence to optimize their security operations.
  • Solving the Risks and Challenges of Remote Access Jun 18 2020 7:00 am UTC 45 mins
    Alex Chan, Head of Solutions, Hong Kong, NTT Ltd.
    The sudden surge of remote users is revealing loopholes in cybersecurity and subjecting IT resources to extreme stress. During this webinar, Alex Chan, our Head of Solutions in Hong Kong, will discuss:

    - The security risks facing your remote workplace and the measures that you can take to future proof it.

    - Challenges associated with increased remote networking, bandwidth and VPN appliance costs.

    - Comparison of traditional on-premise VDI and cloud-based VDI solutions.

    - Introduction to NTT Ltd.’s Hybrid Cloud VDI Solution with Microsoft Azure.

    Strategic Partner: Microsoft
  • Enabling true connectedness. - Welcome to your Smart Virtual Jun 17 2020 9:00 am UTC 60 mins
    Theo Reddy, Dr Setiumo Mohapi
    Enabling true connectedness. Any time. Anywhere.
    Welcome to your Smart Virtual Workplace. Come on in.

    Right now, employees should be focused on how they connect, collaborate and perform to achieve their goals, and organisations must ensure that they invest in the right technology, tools, platforms and spaces to support the right performance and enable the right outcomes. Our Smart Virtual Workplace solution is architected and designed for the end-user, to meet their requirements and experience expectations; for both customers and employees.

    The Smart Virtual Workplace solution is secure by design, monitored and delivered at scale.
    You can enable the next normal, now with Smart Connectivity, Secure Smart Access, Secure Remote Productivity, Advanced Collaboration and Secure Remote Desktop Access. Each aspect is essential and can be delivered as a stand-alone, however, its true power lies in the intelligent combination of services powered by a user-centric, digitally driven organisation.
  • Secure Remote Working: Insights from the Global Threat Intelligence Report Jun 16 2020 12:00 pm UTC 60 mins
    Rory Duncan, Security GTM Leader
    Securing the remote workforce has been top of mind for CISOs as new vulnerabilities emerged or were amplified by the rapid shift to home working.

    Following on from our ‘Reflections on Secure Remote Working’ session, Rory Duncan, UK&I Go to Market lead for Cybersecurity at NTT Ltd. presents a deep dive into key insights from our annual Global Threat Intelligence Report to reveal the most significant threats to the remote workforce.

    In addition to uncovering the growing attack vectors, we will also put a lens on industries in the crosshairs before discussing steps that organisations can take to plan and build a remote infrastructure for the future that’s Secure by Design.
  • Maximising Hybrid Cloud to aid Post-Pandemic Recovery Jun 11 2020 10:00 am UTC 60 mins
    Stephen Green, CTO UK & Ireland
    The pros and cons of a hybrid vs pure public cloud infrastructure model has been a topic of much debate in the media and around the boardroom table for several years. However, in the wake of COVID-19 organisations of all shapes and sizes have turned to public cloud in their droves to enable rapid deployment of remote working solutions.

    In this webinar, Stephen Green CTO for the UK & Ireland at NTT Ltd., discusses the impact of the global pandemic on hybrid cloud adoption and shares his insights about how multi-cloud solutions can be maximised to support clients through the recovery phase and build additional resilience and agility for the future. Stephen will also be joined by Dave Ellis, VP of Managed Services for the UK&I, who will share his views on the role Managed Services has to play and highlight key findings from our Managed Services report.
  • Unpacking 2020 Global Threat Intelligence Report MEA Insights Jun 10 2020 9:00 am UTC 45 mins
    Mark Thomas, NTT Ltd. Global Head of Threat Intelligence,
    The release of the Executive Guide to the 2020 Global Threat Intelligence Report compiled by our parent company NTT. Ltd. shows the continuously changing nature of the global threat landscape. In such a dynamic environment, making sure your business leading with an effective cyber resilient strategy is becoming more imperative.

    Join NTT Ltd. Global Head of Threat Intelligence, Mark Thomas as he unpack the latest MEA insights of the 2020 GTIR and share recommendations that will help you with a secure by design and cyber-resilient strategy.
  • Business Resilience - Gestärkt aus der Krise und für die Zukunft gerüstet Jun 10 2020 7:00 am UTC 60 mins
    Roman Oberauer, Vice President, Go to Market & Technical Services NTT Austria & Erich Artner, Para-Extrem Sportler
    Wir laden Sie sehr herzlich zu unserem Webinar „Business Resilience - Wie Sie aus Krisen gestärkt hervorgehen und Ihr Unternehmen für die Zukunft rüsten“ ein, präsentiert von NTT Austria gemeinsam mit dem Para-Extremsportler Erich Artner.
    Ob Corona-Krise, Bankencrashs oder Euro-Krise - Unternehmen müssen mehr denn je widerstandsfähiger gegen Krisen und Schocks werden.
    Gemeinsam mit dem Para-Extremsportler betrachten wir in diesem Webinar das Thema Resilienz aus zwei verschiedenen Blickwinkel: lernen Sie wie Sie Ihr Unternehmen widerstandsfähiger machen, aber auch wie Sie persönlich Krisen überwinden und an ihnen wachsen können.
    Presenter:
    Roman Oberauer, Vice President, Go to Market & Technical Services NTT Austria & Erich Artner, Para-Extrem Sportler
  • The 2020 Global Managed Services Report: Identify and secure your assets Jun 4 2020 2:00 pm UTC 45 mins
    Matthew Gyde, President & CEO, Security, NTT Ltd.; Jaclyn Miller, Chief Security Officer, Privacy Officer, Managed Services
    NTT Ltd.’s 2020 Global Managed Services Report, conducted by IDG Research, covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. Our research lifts the lid on the importance of smart sourcing for organizations and the service providers they partner with.
    Join our experts as they discuss how security is a global necessity, pervasive throughout every aspect of organizations and escalates with technological advances.
    As enterprises restore their operations, in what for some, are unfamiliar operating environments, increased security is essential.
  • Navigating COVID: Adapting CX Continuity to CX Sustainability Recorded: May 28 2020 52 mins
    Rob Allman, SVP: Customer Experience, NTT Ltd and Mike Wells, Senior Director: Consulting, NTT Ltd
    Our experts discuss the impact of the COVID-19 pandemic on customer experience, and how organizations are best able to navigate a climate defined by unprecedented change and disruption to ensure their current CX continuity, and future CX sustainability.

    Following the announcement of a global pandemic, organizations had to move quickly to ensure CX continuity. For many, this has meant the need to accelerate CX efforts to efficiently and effectively enable CX agents to work remotely, and provide them with the platform and tools needed to remain connected to customers. The importance of accelerating your CX transformation, and developing a cohesive and sustainable CX strategy, is more important now than ever.

    In this session our experts, Rob Allman, SVP: Customer Experience, NTT Ltd., and Mike Wells, Senior Director: Consulting, NTT Ltd., will cover the following topics:

    • Adapt from CX Continuity to CX Sustainability
    • Latest CX research and trends from a COVID-19 perspective
    • Accelerating CX sustainability
  • 2020 Global Threat Intelligence Report: Technical Findings Recorded: May 28 2020 46 mins
    J. Heimerl, Senior Manager, Threat Intelligence Communication Team; J. Dickens-Hale, Threat Intelligence Analyst
    In our hyperconnected world, businesses have been letting cyber-adversaries set the pace. The 2020 Global Threat Intelligence Report reminds us absolute security is impossible and that for businesses must be both cyber-resilient and secure by design to thrive. In other words, a business’s cybersecurity posture shouldn’t focus solely on protection also but consider how they can continuously deliver the desired business outcome, despite adverse cyber events.
    Join this technical webinar to find out more about the key trends in our report including, how threat actors are innovating using automation, applications are the most targeted technology and how old vulnerabilities are still a target. Our experts also share practical tips on how to become cyber-resilient.

    Speakers:
    Jon Heimerl, Senior Manager, Threat Intelligence Communication Team, Global Threat Intelligence Centre, NTT Ltd

    Jeannette Dickens-Hale, Senior All Source Threat Intelligence Analyst, Global Threat Intelligence Centre, NTT Ltd.
  • Reflections on Secure Remote Working Recorded: May 26 2020 53 mins
    Kamran Khan, Intelligent Workspaces GTM Leader and Rory Duncan, Intelligent Cybersecurity GtM Leader
    A little more than two months on from the implementation of strict lockdown measures in the UK, Ireland and many other countries across the world, join presenters Rory Duncan, Go to Market Lead for Cybersecurity and Kamran Khan, UK&I Go to Market lead for Intelligent Workplace at NTT Ltd. as we reflect on key lessons learned from the rapid shift to home working.

    In this webinar we will share the very latest insights about what we are seeing in the market and discuss best practices around how the technologies and solutions deployed to respond rapidly to COVID-19 can be leveraged to enhance employee experience, improve security posture and ultimately contribute to longer term business recovery.
  • The 2020 Global Managed Services Report: Transformation reimagined Recorded: May 26 2020 44 mins
    Dan Greengarten, Senior Vice President, Client Success; Alex Bennett, Group Senior Vice President, Go to market: Customer
    NTT Ltd.’s 2020 Global Managed Services Report, conducted by IDG Research, covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. Our research lifts the lid on the importance of smart sourcing for organizations and the service providers they partner with.
    Join our experts as they discuss how organizations are still transforming. Yet, transformation shifts and pivots dependent upon the internal or external forces being applied. And right now, the pivot is towards the end user. That is keeping people secure, engaged and productive is paramount to ensuring business outcomes are still met.
  • The 2020 Global Managed Services Report Recorded: May 21 2020 42 mins
    Damian Skendrovic and Martin Veitch
    NTT Ltd.’s 2020 Global Managed Services Report: How organizations are adopting smart sourcing to navigate with confidence Conducted by IDG Research, the report covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. And from that, the rise in importance of a new service model, smart sourcing. The research looks at the importance of smart sourcing for organizations and the service providers they partner with. All seen through the light of three core themes: security, transformation reimagined and technical expertise.

    The rise of smart sourcing - At its simplest, smart sourcing is an approach to the selection and prioritization of those service providers that go above and beyond the delivery of tactical IT solutions. It’s about nurturing long-lasting relationships with providers who can deliver business outcomes aligned to the goals of the entire organization.

    Presented by Damian Skendrovic, Executive Vice President, Managed Services Go-to-market, NTT Ltd., and Martin Veitch. Editorial Director at IDG Connect.
  • 2020 Global Threat Intelligence Report: APAC Insights Recorded: May 20 2020 92 mins
    Simon Piff - IDC analyst, Mark Thomas, Neville Burdan
    This year’s report underscores that for businesses need to be truly ready for anything - they must be both cyber-resilient and secure by design. In this webinar, IDC analyst will share insights on the APAC cybersecurity landscape, and our NTT experts will share key APAC findings from the 2020 GTIR and best practices for cyber-resiliency and secure by design.
  • 2020 Global Threat Intelligence Report: Executive Briefing Recorded: May 19 2020 51 mins
    Mark Thomas, Global Head of Threat Intelligence, NTT; Rob Kraus, Senior Director, Threat Communications & Alliance
    In our hyper connected world, businesses have been letting cyber-adversaries set the pace. The 2020 Global Threat Intelligence Report reminds us absolute security is impossible and that for businesses must be both cyber-resilient and secure by design to thrive. In other words, a business’s cybersecurity posture shouldn’t focus solely on protection also but consider how they can continuously deliver the desired business outcome, despite adverse cyber events.
    Join this key insights webinar to find out more about the key trends in our report including, how threat actors are innovating, the frameworks helping to standardize control, and the changing landscape of governance, risk and compliance. Our experts also share practical tips on how to become cyber-resilient.
Together we do great things
NTT is a leading, global technology services company. We believe that together we do great things. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. We’ve combined the capabilities of more than 20 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

Together we enable the connected future.

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  • Title: The 2020 Global Managed Services Report: Transformation reimagined
  • Live at: May 26 2020 7:30 am
  • Presented by: Dan Greengarten, Senior Vice President, Client Success; Alex Bennett, Group Senior Vice President, Go to market: Customer
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