Banking & Investment Guide to NTT's 2020 Customer Experience Benchmarking Report

Presented by

Mike Wells, Group Senior Director, CX Consulting and Rachael Broughton, Senior Customer Experience Consultant

About this talk

Our experts unpack how Banking and Investment customers are expecting a hyper-personalized and effortless experience, as it relates to our three key trends: •Understanding and personalizing experiences •Engaging through omnichannel and automation •Accelerating and optimizing performance. Join Mike Wells, our Group Senior Director, CX Consulting and Rachael Broughton, Senior Customer Experience Consultant, as they discuss the results of NTT’s 2020 Global Customer Experience Benchmarking Report, with particular focus on the banking vertical. They'll provide insight into what it takes to design an effortless experience which delivers business value.

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