Migrating your Contact Centre to the Cloud

Presented by

Craig Burns, Principal Service Offer Manager, Intelligent CX, NTT Ltd & Jorge Hurtado, Sales Director, Genesys

About this talk

The momentum for cloud-based contact centre solutions continue to accelerate, forecasted to double from 36.6% to 71.9% in the coming year, with on-premise solutions to fall in tandem. It is critical for organizations to ensure their migration plan is delivered effectively and efficiently, while remaining connected and delivering superior experience to their customers. Join our experts from NTT and Genesys as they unpack how best to move your contact centre experience to the cloud, supported by latest customer insights from NTT’s 2020 Global Customer Experience Benchmarking Report. NTT and Genesys are both recognized as global market leaders in creating superior journeys by connecting customers to your business, whenever, and wherever they are
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