This video is part of a series of Pure Academy Basic Classes on Pure.
This video explores how to use search results: i.e. if search results are divided into multiple pages you can extend the page size for a better overview. Please see attachments tab for further information.
A full overview of Basic Classes notes and videos can be found here: https://doc.pure.elsevier.com/display/PureClient/English%3A+Basic+Classes.
RecordedNov 21 20181 min
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For those customers who are new to getting support for Pure, this class will answer the questions “what is Jira (Pure support system)”, “how do I to seek help through Jira” including “how do I submit a ticket”, “what happens when I submit a ticket” and “how do I track the progress of my tickets.”
Table of Contents:
0:40 Pure Product Specialist Team
1:24 What is Jira
1:57 What happens when I ask for help with Pure?
5:26 How do I ask for Help?
5:52 Log into Jira and create a ticket
13:46 How do I describe my problem or question?
17:43 How do I track progress on my tickets?
23:43 More information on searching and saving filters*
24:44 Closing Tickets
26:19 Thank you and feedback
* For more information on searching and saving filters in Jira, as discussed in this video at 23:43, please refer to https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-764478330.html.