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How to Get Support for Pure

For those customers who are new to getting support for Pure, this class will answer the questions “what is Jira (Pure support system)”, “how do I to seek help through Jira” including “how do I submit a ticket”, “what happens when I submit a ticket” and “how do I track the progress of my tickets.”

Table of Contents:
0:40 Pure Product Specialist Team
1:24 What is Jira
1:57 What happens when I ask for help with Pure?
5:26 How do I ask for Help?
5:52 Log into Jira and create a ticket
13:46 How do I describe my problem or question?
17:43 How do I track progress on my tickets?
23:43 More information on searching and saving filters*
24:44 Closing Tickets
26:19 Thank you and feedback

* For more information on searching and saving filters in Jira, as discussed in this video at 23:43, please refer to https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-764478330.html.
Recorded Mar 20 2019 27 mins
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Presented by
Morten de Melo Lyng
Presentation preview: How to Get Support for Pure

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Enhance your knowledge
The Pure Academy is a global training initiative designed to help Pure super users take advantage of the features in Pure; it compliments the manuals and documentation embedded in Pure. Here you will find video tutorials as well as other educational materials to help enhance your knowledge with Pure.

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  • Title: How to Get Support for Pure
  • Live at: Mar 20 2019 12:40 pm
  • Presented by: Morten de Melo Lyng
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