Leading Through a Cyber Crisis: Lessons from 9/11 to Presidential Inaugurations

When time is critical to containing cost and protecting your firm's reputation, many business executives learn too late that your ability to lead through a crisis begins long before the cyber incident itself. Retired U.S. Marine Corps Lt. Col. Robert Darling, who played a critical communications role on 9/11 and Bob Quinn, FBI retired crisis management specialist and senior operations planner, join Mark Sangster, eSentire’s VP and Industry Security Strategist, to share their experiences responding to the attacks on 9/11, planning for potential cyber incidents during presidential inaugurations, the Super Bowl and Papal visits. They share hard-won valuable lessons preparing senior executives on how to manage through a crisis, leading teams through stressful situations, and knowing when to lead and when to follow. - Participating and team building during incident planning - Understanding relationships, building trust and brokering cross-functional communications with security operations teams - Understanding your role: directing the WHAT and not the HOW Speakers: Mark Sangster, VP Industry Security Strategist, eSentire Lt. Col. Robert J Darling USMC (Ret), President, Quantitative Analytics Bob Quinn, Training and Operations Lead, Turning Point Crisis Management-USA About Robert Darling: Lt. Col. Darling retired from the U.S. Marine Corps with just over 20 years of active duty service. In Oct 2000, he was selected to work for The White House Military Office, Airlift Operations Department and later supported the President, Vice President, and National Security Advisor in the Presidential Emergency Operations Center (PEOC) on 9/11. About Bob Quinn: Bob Quinn is the Training and Operations Lead for Turning Point Crisis Management-USA (TPCM-USA). His career includes twenty-three years of service in the U.S. Navy, leadership experiences in coordination and execution of FBI, Homeland Security, military and non-profit organization operations.