Lucy Fitzgeorge-Parker, (mod.)| Maurizio Poletto, Erste Group| Christian Rau, Mastercard| André M. Bajorat, Payment & Banking
From open banking and blockchain to digital payments and ecommerce, Central and Eastern Europe has been ramping up innovation in retail banking for more than a decade. Investment in technology has paid off this year as the coronavirus crisis has driven a surge in uptake of digital services. In this episode we look at how banks and their tech partners have responded to changes in customer behaviour and needs during the pandemic, and how they are positioning to support their clients and the wider society in a post-Covid world.