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The Relevance of Omnichannel Banking in the Age of Digital Disruption

Digital disruption in the banking arena is accelerating. Pure digital firms have raised the bar for customer expectations regarding convenience, service, and speed. Fintech companies are taking over profitable areas such as payments, lending, and retail investments. In this new world, banks need to create a seamless, personalized customer journey. This journey must be marked by intuitively grasping and fulfilling the customer’s next demand.

But how do banks create this sought-after customer experience? The answer is found in building a cohesive ecosystem incorporating the perfect blend of both digital and physical touchpoints.

Discover how to grow wallet and market share by making customer journeys easy and frictionless across all touchpoints. As you simplify the way customers interact with your bank, you will reduce costs and free up both staff and capital, which you can then apply to support further innovation and growth.

About The Speakers:

Eric Crabtree, VP & Global Head, Financial Services, Unisys
Eric Crabtree is the global leader for Financial Services. In his current role, Eric is building a cohesive strategy for the financial services vertical, by leveraging the extensive domain expertise across the Unisys portfolio and ensuring that solutions and services are delivered in a way that enable our clients to meet their strategic goals and objectives.

Daniel Latimore, Senior Vice President, Banking, Celent
Daniel W. Latimore, CFA, is the Senior Vice President of Celent’s Banking group and is based in the firm’s Boston office. Mr. Latimore’s areas of focus include the banking ecosystem, digital and omnichannel banking, and innovation.
Recorded Sep 28 2017 59 mins
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Presented by
Eric Crabtree, VP & Global Head, Financial Services, Unisys & Daniel Latimore, Senior Vice President, Banking, Celent
Presentation preview: The Relevance of Omnichannel Banking in the Age of Digital Disruption

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    With this in mind, IT leaders like you are now seriously investigating the impact that automation can have in improving support services and the workforce they serve. You review the benefits that frictionless experiences have on your productivity levels and even analyze the readiness of your workers in engaging with the latest technologies. With effective digital workplace services in place, or so the thinking goes, organizations like yours are able to innovate quickly, retain top talent and meet customer needs.

    All of this is vital to avoid falling behind your competitors. In this exciting panel discussion, join Sally Eaves (Strategic Advisor) and Kevin Turner (Strategy Lead for Digital Workplace Services) to discuss the following:

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    • The expectations and challenges in delivering digitally-enhanced end user experiences
    • The means for building an effective approach to ready automation amongst your digital workforces – and securely.

    Discover how you can benefit from digital workplace services that remove friction and integrate the latest advances in automation to meet the demands of your workforces.
  • Intelligent Automation for Frictionless Workforce Experiences Recorded: Jan 28 2021 39 mins
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    The increasing sophistication of automation—artificial intelligence (AI), machine learning and robotics—is undoubtedly driving your digital transformation, with practical applications of these technologies fast becoming a fundamental part of your business. In the fast-changing digital world, however, your employees are most likely asking a lot of questions as they encounter these new technologies and your IT support is now expected to adapt rapidly to enhance both end user experience (EUX) and and customer experience (CX).

    With this in mind, IT leaders like you are now seriously investigating the impact that automation can have in improving support services and the workforce they serve. You review the benefits that frictionless experiences have on your productivity levels and even analyze the readiness of your workers in engaging with the latest technologies. With effective digital workplace services in place, or so the thinking goes, organizations like yours are able to innovate quickly, retain top talent and meet customer needs.

    All of this is vital to avoid falling behind your competitors. In this exciting panel discussion, join Sally Eaves (Strategic Advisor) and Kevin Turner (Strategy Lead for Digital Workplace Services) to discuss the following:

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    • The expectations and challenges in delivering digitally-enhanced end user experiences
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    Discover how you can benefit from digital workplace services that remove friction and integrate the latest advances in automation to meet the demands of your workforces.
  • How to Increase Cyber Resilience with Zero Trust Recorded: Jan 28 2021 61 mins
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    Cyberattacks are exploding. As of Q3 2020, 16 billion records have already been exposed, with 8.4 billion of them occurring in Q1 alone. This is a 273% increase in comparison with the first half of 2019 during which 4.1 billion records were exposed.*

    Unisys together with LogRhythm and Blackberry Cylance, and invited Guest Speaker from Forrester, have come together to share how you can effectively achieve true cyber resilience in this increasing threat landscape with full Zero Trust NIST-Cybersecurity Framework of protection.

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    1. What is Zero Trust and its various components including its alignment to the NIST-CSF
    2. How one could predict and protect against common attacks such as phishing using a Zero Trust model
    3. How one could detect, respond and recover from a common attack using a Zero Trust model. (Case Study examples)
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    This session will be moderated by Gergana Winzer, Industry Director of Cybersecurity, Australia and New Zealand, Unisys.

    *Source: Security Boulevard - https://securityboulevard.com/2020/08/5-biggest-data-breaches-of-2020-so-far
  • Empowering Cloud Migration for the State of Washington: Unisys and TDS Recorded: Dec 16 2020 156 mins
    Pilar Wienke, Client Executive for Unisys, and Dan Goitein, Director of TDS Partner Sales
    Please contact Pilar Wienke at pilar.wienke@unisys.com or 360.409.7772 for the login information for this session.

    Did you know:

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    Cloud adoption is complex, hard, and risky. But your agency doesn’t have to approach it alone.

    Join this cloud adoption workshop and discover how the Unisys/TDS partnership creates one powerful solution to solving even the most complex cloud adoption challenges.
  • How to Increase Cyber Resilience with a Zero Trust Framework Recorded: Dec 10 2020 61 mins
    Jinan Budge, Forrester; Ashwin Pal, Unisys Asia Pacific; Simon Howe, LogRhythm APAC & Jason Duerden, BlackBerry/Cylance
    Cyberattacks are exploding. As of Q3 2020, 16 billion records have already been exposed, with 8.4 billion of them occurring in Q1 alone. This is a 273% increase in comparison with the first half of 2019 during which 4.1 billion records were exposed.*

    Unisys together with LogRhythm and Blackberry Cylance, and invited Guest Speaker from Forrester, have come together to share how you can effectively achieve true cyber resilience in this increasing threat landscape with full Zero Trust NIST-Cybersecurity Framework of protection.

    Audience Takeaways:
    1. What is Zero Trust and its various components including its alignment to the NIST-CSF
    2. How one could predict and protect against common attacks such as phishing using a Zero Trust model
    3. How one could detect, respond and recover from a common attack using a Zero Trust model. (Case Study examples)
    4. How an organisation could embark on a successful Zero Trust journey and avoid the common pitfalls.

    This session will be moderated by Gergana Winzer, Industry Director of Cybersecurity, Australia and New Zealand, Unisys.

    *Source: Security Boulevard - https://securityboulevard.com/2020/08/5-biggest-data-breaches-of-2020-so-far
  • [On Demand] Intelligent Automation for Frictionless Workforce Experiences Recorded: Dec 3 2020 40 mins
    Sally Eaves & Kevin Turner
    The increasing sophistication of automation—artificial intelligence (AI), machine learning and robotics—is undoubtedly driving your digital transformation, with practical applications of these technologies fast becoming a fundamental part of your business. In the fast-changing digital world, however, your employees are most likely asking a lot of questions as they encounter these new technologies and your IT support is now expected to adapt rapidly to enhance both end user experience (EUX) and and customer experience (CX).

    With this in mind, IT leaders like you are now seriously investigating the impact that automation can have in improving support services and the workforce they serve. You review the benefits that frictionless experiences have on your productivity levels and even analyze the readiness of your workers in engaging with the latest technologies. With effective digital workplace services in place, or so the thinking goes, organizations like yours are able to innovate quickly, retain top talent and meet customer needs.

    All of this is vital to avoid falling behind your competitors. In this exciting panel discussion, join Sally Eaves (Strategic Advisor) and Kevin Turner (Strategy Lead for Digital Workplace Services) to discuss the following:

    • The reasons for the increased need to automate and enhance digital workplace services
    • The expectations and challenges in delivering digitally-enhanced end user experiences
    • The means for building an effective approach to ready automation amongst your digital workforces – and securely.

    Discover how you can benefit from digital workplace services that remove friction and integrate the latest advances in automation to meet the demands of your workforces.

    [Now available to watch on demand]
  • [On Demand] New Innovations to Overcome Evolving Threats in the Telco Industry Recorded: Nov 26 2020 34 mins
    Sally Eaves, Jose R. Trave Bernabeu & JP Cavanna
    Telco providers are fighting to stay competitive and meet their service demands, and cyber criminals are equally scaling up just as fast.

    Many telco companies like yours bundle existing services and being aggressive in their cost reduction policy to stay competitive, but security consistently becomes an afterthought . The reality is, without the proper infrastructure, your business is vulnerable to breaches. As such, telco leaders and supporting industry businesses cannot afford to ignore the latest market innovations, such as zero-trust strategy and dynamic isolation.

    In this panel discussion, Dr. Sally Eaves, JP Cavanna, and Jose R. Trave Bernabeu discussed:

    • The reasons for the increase in cybercrime in the telecommunications sector, both physically and digitally
    • The implications of an ever-changing network landscape, including the introduction of 5G
    • The means for building a comprehensive security approach, including techniques for preventative and reactive measures such as software-defined parameters

    When you consider these items, you can establish a framework of trust is also important in which the interests of customers, partners and suppliers take precedence instead of taking a reactive stance.

    [This panel discussion is now available on demand]
  • [On Demand] Killing the VPN: A Deeper Dive into Unisys Stealth Recorded: Nov 24 2020 50 mins
    Lance Vaughn
    Unisys has a new approach to protecting the State of Texas’ critical data and a faster way to respond and dynamically isolate the attacks that occur.

    Unisys Stealth™ is driving this new approach. This 1-hour webinar will cover real world examples and the key approaches to how Stealth can help you reduce the cost curve of Security, avoid the constant proliferation of VPN’s and dynamically isolate threats.
  • [On Demand] Business Recovery: A New Era of Digital Workplace Services Recorded: Nov 24 2020 43 mins
    Neil Cuttermull, Kevin Turner & Barbara Stinnett
    The global pandemic caught you underprepared to handle the surge of remote workers needing remote access and support. During this time, you were also likely rethinking your workforce and even investigating the latest technologies that enable both productivity and security with the highest levels of collaboration between your employees. Many organizations like yours are still in a preparation mode for the future of work, aiming to establish clear steps to effectively deliver more flexible working models for their teams in the long run.

    In this virtual roundtable discussion with Neil Cattermull, Kevin Turner (Digital Workplace Strategy Lead, Unisys) is joined by Barbara Stinnett (CEO & Founder, Timmaron Group) to reflect on key insights on how to provide digital workplace experiences that deliver employee satisfaction, productivity and enterprise efficiencies as you aspire to steer your company through a recovery journey.
  • [On Demand] Unisys Insights Forum: Future-Proof your Security in the Cloud Recorded: Nov 11 2020 65 mins
    Anupriya Ramraj, JP Cavanna & Sally Eaves
    We hear a lot about cloud security lapses and high-profile breaches in the news. Industry reports and analysts exhaustively cover sensational cases publicly. But if you dig deeper into the details of these breaches, you’d discover that many of these vulnerabilities could have been avoided if the cloud environment was configured according to cloud security best practices.

    As companies also continue to quickly adopt cloud and implement their digital transformation strategy, there has been a clear trend to embrace speed over security. Establishing security in your hybrid and multi-cloud environments is especially problematic: multiple vendors, disparate architectures, and a mixture of applications and processes all can introduce vulnerabilities that expose your systems. With hackers, ransomware and data thieves on the rise, it’s also no wonder that a majority of IT leaders acknowledge that their biggest security fear is potential blind spots that could lead to compromised data or potential liabilities.

    In this exclusive Insights Forum, we were joined by Sally Eaves, Anupriya Ramraj & JP Cavanna who provided answers to these and other critical questions around how to effectively future-proof your security in the cloud:

    • How can you ensure holistic and systematic design for your strategic development?
    • How well can security be enabled for companies that are quickly adopting cloud as part of their digital transformation?
    • Which are the most vital skills required for cloud security and goal setting?
    • What is the next innovation in security for cloud?
    • Is it time to rename the CISO to become the ‘business enabler’?

    Listen into the Insights Forum discussion to achieve success with your hybrid and multi-cloud security.
  • Cyber Recovery in the Age of Ransomware Recorded: Nov 5 2020 38 mins
    Andrew Peters, Stealth Industry Director, Unisys; George Pradel, Senior Systems Engineer, Dell Technologies
    Many companies have already been hit by a ransomware attack- or will be. Technically astute hackers continue their ability to infiltrate ransomware so much, that Ransomware as a Service is now available on the darknet. In today's hyper connected world, it could be only a matter of time until 'something' happens. How are you modernizing your cyber resilience strategy? Have you made provisions with technology that adapts to the ever-changing approaches of modern attacks? What is your plan to recover when your catalogs, directories, AD, etc. are locked-down with ransomware?

    Whether it is phishing, ransomware or insider attacks, the sophistication and intensity of modern cyber threats can make it difficult to keep up. In fact, attacks are routinely targeting back-up systems -- even "secure" back-ups.

    In this webinar, you will learn how to:

    Evolve your security strategy (It is all about data management)
    Take the economic incentive away from cyberhackers
    Reduce your attack surface
  • Increase Cyber Resilience with Zero Trust Recorded: Oct 29 2020 62 mins
    Jinan Budge, Forrester; Ashwin Pal, Unisys Asia Pacific; Simon Howe, LogRhythm APAC & Jason Duerden, BlackBerry/Cylance
    Cyberattacks are exploding. As of Q3 2020, 16 billion records have already been exposed, with 8.4 billion of them occurring in Q1 alone. This is a 273% increase in comparison with the first half of 2019 during which 4.1 billion records were exposed.*

    Unisys together with LogRhythm and Blackberry Cylance, and invited Guest Speaker from Forrester, have come together to share how you can effectively achieve true cyber resilience in this increasing threat landscape with full Zero Trust NIST-Cybersecurity Framework of protection.

    Audience Takeaways:
    1. What is Zero Trust and its various components including its alignment to the NIST-CSF
    2. How one could predict and protect against common attacks such as phishing using a Zero Trust model
    3. How one could detect, respond and recover from a common attack using a Zero Trust model. (Case Study examples)
    4. How an organisation could embark on a successful Zero Trust journey and avoid the common pitfalls.

    This session will be moderated by Gergana Winzer, Industry Director of Cybersecurity, Australia and New Zealand, Unisys.

    *Source: Security Boulevard - https://securityboulevard.com/2020/08/5-biggest-data-breaches-of-2020-so-far
  • [On Demand] Panel Discussion: Delivering Zero Trust with Dynamic Isolation Recorded: Oct 6 2020 37 mins
    Sally Eaves & JP Cavanna
    Today, enterprise organizations exist in a very challenging cyber security landscape. Threats are everywhere. Trust is a liability. And enterprise IT environments are very complex. Bad actors continue to become more sophisticated in their attacks. Many of them now use powerful exploitation tools that were previously available only to nation-states. And, in some cases, the bad guys work together to share/exchange tools, information and stolen data.

    The immediate impact of the pandemic on the global economy was also felt far and wide - with remote working, alterations in workforce levels, and changes to infrastructure becoming a common occurrence. As efforts now shift to the long-term strategic view of the ‘new normal’, organizations are questioning how they will ensure business resiliency in 2021 and act more quickly against new and evolving cyber threats. This exclusive industry discussion panel on ‘Delivering Zero Trust with Dynamic Isolation’ with Sally Eaves & JP Cavanna provided answers to these and other critical questions:

    • How Dynamic Isolation works to enable enterprises to act against threats at malware speeds?
    • How prepared are organizations to the possibility of internal threats?
    • Is Zero Trust the best way to navigate current cyber landscape?
    • What does the architecture of Dynamic Isolation look like and how can it make a difference?
  • [On Demand] Panel Discussion: Hybrid Cloud Cost Optimization Recorded: Sep 22 2020 35 mins
    Anupriya Ramraj & Sally Eaves
    From business continuity and resiliency, through to cost optimization, it's critical that business is able to overcome new and evolving challenges. Cloud migration and optimization enable companies to fuse resourcing, budgeting, and security all in one place.

    However, two-thirds of companies that have adopted cloud do not believe they are realizing the full potential of its capabilities or cost-saving ability. So, where can business leaders start when shaping their processes for the future of cloud adoption?

    Listen to Dr. Sally Eaves and Anupriya Ramraj as they discussed industry best-practice approaches to cloud deployment and cost optimization. This discussion explored:

    • The agility which cloud applications can bring to any infrastructure and their potential for growth
    • The means through which organizations can pursue better cost management through idle resource review and reduction
    • The evolving capabilities that third-party vendors can offer, and how Unisys CloudForte can offer a facility for multi and hybrid cloud environments.

    [Now available to view on demand]
  • Protect your critical assets from Ransomware Recorded: Jul 24 2020 4 mins
    Unisys & Dell Technologies
    Ransomware is a fact of life. It’s getting worse and that’s not good for your business. Once the bad guys are in, what do you do? At this point it’s not about stopping attacks -- it’s about recovery……and getting your critical operations up and running as fast as possible… with data that is clean from ransomware. Watch this video from Unisys and Dell Technologies we have the solution - Unisys Stealth® and Dell EMC PowerProtect Cyber Recovery
  • Cloud Security for a New World of Work Recorded: Jul 21 2020 43 mins
    Sudhir Mehta Global VP Product Management Strategy, Unisys & Mark McIntyre, Chief Security Advisor (Federal), Microsoft
    Cloud Security is top of mind for many organizations in our current world situation. This joint webinar with Unisys and Microsoft is a discussion on “Cloud Security for a New World of Work.”
  • A Recipe for Success: Taking Charge of Your Cloud Security Compliance Recorded: Jun 24 2020 43 mins
    Anupriya Ramraj, VP Global Cloud Services, Unisys; JP Cavanna, Industry Dir. & Lead Cybersecurity Strategist (EMEA), Unisys
    Now more than ever we continue to hear about cloud security lapses and high-profile breaches in the news. However, if you dig deeper into the details behind each of these breaches, you'd find that many vulnerabilities could have been avoided if the cloud environment was configured according to cloud security best practices.

    With many cloud customers lacking the essential tools, knowledge and processes to implement compliance, this webinar will reflect on key industry challenges and set out clear goals that will enable you to start building an effective Cloud Security Posture Management (CSPM) program. We will cover the following steps as a 'recipe for success':

    •Understand the reasons behind unsecure cloud deployments from blind spots to multi-cloud use,
    •Review security compliance throughout cloud lifecycles and learn how to build a Cloud Security Posture Management (CSPM) program,
    •Identify security posture goals across all phases of cloud adoption, including new cloud designs, migrations and operations.
    •Embrace a Zero Trust strategy for cloud with adaptive security that protects your critical assets.

    No security management system can fully guarantee 100% cloud security; however, security compliance using Cloud Security Posture Management (CSPM) can dramatically reduce the risks associated with cloud misconfiguration, ensure better adherence to cloud security best practices, and alert security professionals of potential vulnerabilities.
  • Business Resilience: Defining a New Approach to Security Recorded: May 27 2020 46 mins
    JP Cavanna, Industry Director & Lead Cyber Security Strategist and Evangelist (UK/EMEA), Unisys
    Traditional perimeter defenses are dead and organizations are under greater pressure to embrace new approaches to cyber security that reduce costs, increase ROI and provide business resilience in light of the current climate with Covid-19.

    With 2020 being a year for safe bets only, this webinar will reflect on clear trends within the modern security landscape and enable you to define a new approach for security. This will focus on achieving business resilience with:

    •Zero-trust environments through software-defined perimeters that empower network visibility and control
    •Reduced Attack Surfaces (with micro-segmentation, cloaking and e2ee)
    •Real-time response to threats
    •Remote worker capabilities that are secured at scale.
  • Cyber Recovery in the Age of Ransomware Recorded: Apr 14 2020 39 mins
    Andrew Peters, Stealth Industry Director, Unisys; George Pradel, Senior Systems Engineer, Dell Technologies
    Many companies have already been hit by a ransomware attack- or will be. Technically astute hackers continue their ability to infiltrate ransomware so much, that Ransomware as a Service is now available on the darknet. In today's hyper connected world, it could be only a matter of time until 'something' happens. How are you modernizing your cyber resilience strategy? Have you made provisions with technology that adapts to the ever-changing approaches of modern attacks? What is your plan to recover when your catalogs, directories, AD, etc. are locked-down with ransomware?

    Whether it is phishing, ransomware or insider attacks, the sophistication and intensity of modern cyber threats can make it difficult to keep up. In fact, attacks are routinely targeting back-up systems -- even "secure" back-ups.

    In this webinar, you will learn how to:

    Evolve your security strategy (It is all about data management)
    Take the economic incentive away from cyberhackers
    Reduce your attack surface
  • Unisys CloudForte® for Microsoft Azure Recorded: Apr 13 2020 34 mins
    Jason Carter, Lead Solutions Architect, CloudForte; Julia Nathan, Senior Cloud Solution Architect, Microsoft
    Accelerate Your Secure Cloud Adoption

    As part of digital transformation, both large and small enterprise and government organizations are facing a variety of cloud adoption challenges.

    Join us as we explore the reality of secure cloud adoption – and learn the details about Unisys CloudForte® for Microsoft Azure – with Jason Carter, Lead Solutions Architect, CloudForte, Unisys, and Julia Nathan, Senior Cloud Solution Architect at Microsoft.
Securing Your Tomorrow
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytics, cloud and infrastructure services, application services and application and server software.

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  • Title: The Relevance of Omnichannel Banking in the Age of Digital Disruption
  • Live at: Sep 28 2017 6:00 pm
  • Presented by: Eric Crabtree, VP & Global Head, Financial Services, Unisys & Daniel Latimore, Senior Vice President, Banking, Celent
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