The Relevance of Omnichannel Banking in the Age of Digital Disruption

Presented by

Eric Crabtree, VP & Global Head, Financial Services, Unisys & Daniel Latimore, Senior Vice President, Banking, Celent

About this talk

Digital disruption in the banking arena is accelerating. Pure digital firms have raised the bar for customer expectations regarding convenience, service, and speed. Fintech companies are taking over profitable areas such as payments, lending, and retail investments. In this new world, banks need to create a seamless, personalized customer journey. This journey must be marked by intuitively grasping and fulfilling the customer’s next demand. But how do banks create this sought-after customer experience? The answer is found in building a cohesive ecosystem incorporating the perfect blend of both digital and physical touchpoints. Discover how to grow wallet and market share by making customer journeys easy and frictionless across all touchpoints. As you simplify the way customers interact with your bank, you will reduce costs and free up both staff and capital, which you can then apply to support further innovation and growth. About The Speakers: Eric Crabtree, VP & Global Head, Financial Services, Unisys Eric Crabtree is the global leader for Financial Services. In his current role, Eric is building a cohesive strategy for the financial services vertical, by leveraging the extensive domain expertise across the Unisys portfolio and ensuring that solutions and services are delivered in a way that enable our clients to meet their strategic goals and objectives. Daniel Latimore, Senior Vice President, Banking, Celent Daniel W. Latimore, CFA, is the Senior Vice President of Celent’s Banking group and is based in the firm’s Boston office. Mr. Latimore’s areas of focus include the banking ecosystem, digital and omnichannel banking, and innovation.

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Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytics, cloud and infrastructure services, application services and application and server software.