The increasing sophistication of automation—artificial intelligence (AI), machine learning and robotics—is undoubtedly driving your digital transformation, with practical applications of these technologies fast becoming a fundamental part of your business. In the fast-changing digital world, however, your employees are most likely asking a lot of questions as they encounter these new technologies and your IT support is now expected to adapt rapidly to enhance both end user experience (EUX) and and customer experience (CX).
With this in mind, IT leaders like you are now seriously investigating the impact that automation can have in improving support services and the workforce they serve. You review the benefits that frictionless experiences have on your productivity levels and even analyze the readiness of your workers in engaging with the latest technologies. With effective digital workplace services in place, or so the thinking goes, organizations like yours are able to innovate quickly, retain top talent and meet customer needs.
All of this is vital to avoid falling behind your competitors. In this exciting panel discussion, join Sally Eaves (Strategic Advisor) and Kevin Turner (Strategy Lead for Digital Workplace Services) to discuss the following:
• The reasons for the increased need to automate and enhance digital workplace services
• The expectations and challenges in delivering digitally-enhanced end user experiences
• The means for building an effective approach to ready automation amongst your digital workforces – and securely.
Discover how you can benefit from digital workplace services that remove friction and integrate the latest advances in automation to meet the demands of your workforces.