Delivering Business Value from Operational Insights at ING Bank

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Presented by

Joanna Tworzydlo-Dziadkiewicz, Senior IT Architect, ING Bank Śląski

About this talk

Discover how ING Bank gains critical insights from the data generated across its IT estate. This webinar will highlight how the bank benefits from real-time visibility into its operations and performance while enhancing business analytics to deliver improved insight into customer behavior and ultimately make better business decisions. Join this webinar to learn how ING Bank: • Maps the customer journey end-to-end • Scores each of its retail customers every day to prepare the best offers for them • Categorizes in real-time each financial transaction performed by retail customers to provide them with the best insight into their monthly budget and money flow
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