New Normal of Digital Public Sector Services

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Presented by

Juliana Vida, Chief Technical Advisor, Public Sector, Splunk Inc. | Dugan Petty, Senior Fellow, Center for Digital Government

About this talk

Government agencies cannot afford to ignore digital transformation and e-Government initiatives anymore. Digital services like telehealth, distance learning, unemployment systems and transportation management require the highest levels of quality to ensure citizen well-being. Agencies were already under pressure to match private companies in offering highly available, high-performing digital services. Now, the coronavirus pandemic has accelerated that pressure overnight: Governments everywhere have been forced to provide digital access for crucial services, but public sector organizations continue to struggle with legacy forms of monitoring that decelerate or even impede the delivery of crucial services for citizens. Leading public sector organizations are adopting more comprehensive and data-driven approaches to monitoring that dramatically reduce outages and performance degradation to help ensure citizens, students, patients, and other stakeholders get continuous access to the services they need. Join us for an in-depth discussion with industry experts and public-sector leaders about digital service delivery, and what governments need to do now to meet the evolving needs of their constituents. In this complimentary one-hour webinar, you’ll learn: • How citizen experience and well-being can be improved with new approaches to monitoring • How emerging solutions offer comprehensive visibility into the full range of governments’ digital services • How analyzing operational data can help agencies understand performance bottlenecks and continuously improve efficiency • How to plan for and accommodate seasonal and cyclical changes in the demand for digital services
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