Customer experience has been identified as key to growing and retaining the account base in financial services. As the world shifts to a ‘digital first’ orientation - organizations are under pressure to improve the digital customer experience, particularly in the face of ‘fintech and insuretech’ startups that use it as a competitive advantage to take market share.
In this webinar, Cathy A. Cucharale, President of Cucharale Consulting Group, LLC will examine customer engagement, service and experience through the self-service portal and app lens. Digital self-service is great for customer experience – until it’s not. What options do self-service portals and apps need to engage support teams when concierge service is required?
Signup to learn how to improve CX thru:
-Support channel integration
-Empowered support team response
-Outdated service silo replacements
-Existing apps, portals, contact centers and CRMs
-Trusted security and verifiable compliance
Signup if you are responsible for:
-Customer experience
-Digital services, portals and apps
-Customer / support services
-Contact center
-Data security & compliance