How to Compete on Customer Experience

Customer experience has been identified as key to growing and retaining the account base in financial services. As the world shifts to a ‘digital first’ orientation - organizations are under pressure to improve the digital customer experience, particularly in the face of ‘fintech and insuretech’ startups that use it as a competitive advantage to take market share. In this webinar, Cathy A. Cucharale, President of Cucharale Consulting Group, LLC will examine customer engagement, service and experience through the self-service portal and app lens. Digital self-service is great for customer experience – until it’s not. What options do self-service portals and apps need to engage support teams when concierge service is required? Signup to learn how to improve CX thru: -Support channel integration -Empowered support team response -Outdated service silo replacements -Existing apps, portals, contact centers and CRMs -Trusted security and verifiable compliance Signup if you are responsible for: -Customer experience -Digital services, portals and apps -Customer / support services -Contact center -Data security & compliance