Digital Efficiency in the Financial Services Industry

Presented by

Rob Cook, Financial Services Account Manager, Adobe and Andrew Warren-Payne, Senior Research Analyst, Econsultancy

About this talk

The 2017 Digital Trends in Financial Services and Insurance report released by Econsultancy found that only 9% of financial services and insurance organisations reported being digital-first. To keep up with consumer expectations, becoming digital-first is now a key to survival but what does this all mean for the financial services and insurance industry, which has fallen behind other sectors in the area of digital transformation? What can financial services organisations do to keep up with other industries and banking start-ups and live up to their customer experience priorities? For financial services companies to overcome the challenges they must commit to a strong digital vision. By placing emphasis on customer experience and embracing technological innovation. Outdated paper processes such as applications, loan documents, asset transfer requests and other forms can introduce significant delays, errors and costs into the daily operations of any Financial Services and Insurance company and can provide a poor customer experience. Fortunately, answers do exist and solutions are available that enable organisations to become more efficient and provide a customer experience that is increasingly expected in the market today. Join Adobe and Econsultancy to learn more about: • The 2017 Digital Trends in the Financial Services industry • How to improve customer experience in the Financial Services Industry • Digital customer onboarding & enrolment • How electronic signatures can transform your user experience

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