Name: Turning a Difficult Client into a Raving Fan
Start: 2019-11-20T18:00:00Z
End: 2019-11-20T18:00:59.000Z
Location: BrightTALK
Rating: 4.3

We hear the term “innovate” constantly in discussions on strategy, product development, and operations, but what about when it comes to ourselves and our careers? In the always-changing professional environment, there is only one way to get to reach new HERizons:  taking the plunge and innovating in your own career.

HERizonInsights offers interactive virtual events featuring experts who provide valuable insights on the issues that matter most to professional women.

Topics will cover current challenges facing women in the workplace, and the series will offer something for everyone, whether you want to develop your corporate career or launch, build, and promote your own business.

Speakers will field questions during each 60-minute session, sharing insights, offering real-life examples of success, and giving practical, actionable advice and guidance.

Join us for an inspiring and enlightening discussion that promises to empower you to embark on your own journey of self-discovery and empowerment. Whether you're seeking clarity in your personal or professional life, looking to overcome challenges, or striving to unleash your true potential, this event offers invaluable insights and guidance from experts who have walked the path of self-discovery themselves. 

In this panel discussion, we will explore the profound impact of self-awareness, personal development, and emotional intelligence on unleashing one's true potential and crafting a life of fulfillment and purpose.

Key Themes:
The Power of Self-Discovery: Join our panelists as they share their insights and experiences on the journey of self-discovery. Discover how understanding oneself, identifying strengths and values, and embracing authenticity can pave the way for personal growth and empowerment.

Overcoming Challenges and Building Resilience: Delve into strategies for overcoming obstacles, self-doubt, and imposter syndrome. Learn from our panelists' diverse backgrounds and expertise as they offer practical advice on building resilience, cultivating a growth mindset, and navigating life's inevitable ups and downs.

Empowering Transformation: Explore the transformative power of self-awareness and empowerment in personal and professional spheres. Gain inspiration and actionable insights from our panelists' stories of triumph, resilience, and reinvention as they share how self-discovery has enabled them to unlock their full potential and make a positive impact in their communities and beyond.

Don't miss this opportunity to gain wisdom, inspiration, and practical tools to embark on your own journey of self-discovery and empowerment.

Empowerment Unleashed: Discovering Your Path to Fulfillment and Purpose

In this transformative webinar, business coach and author of "The Apple Stand: How To Rekindle the Love For Your Business" Jennifer Dawn shares her journey and proven strategies for overcoming entrepreneurial burnout and rediscovering joy in your business. You'll learn how to reconnect with your core purpose, heal limiting beliefs around success, and cultivate a mindset of abundance and fulfillment. Whether you're feeling stuck, overwhelmed, or simply disconnected from your entrepreneurial passion, this webinar will provide you with the tools and insights needed to reignite your love for your business and unlock new levels of success and satisfaction.

Key Takeaways:
- Identify the root causes of entrepreneurial burnout and develop strategies for rekindling your passion and enthusiasm.
- Simplify your business and realign with your "apple stand" - your core purpose and the heart of what drives you.
- Heal limiting beliefs around money, success, and self-worth that may hold you back from experiencing true fulfillment.
- Cultivate a mindset of abundance, joy, and trust in the journey, even when facing challenges and uncertainties.
- Implement practical self-care and leadership practices to maintain your spark and avoid falling back into burnout patterns.

From Burnout to Bliss: Reigniting The Love for Your Business

In today's fast-paced and interconnected business landscape, effective communication lies at the heart of successful leadership. As organizations navigate complex challenges and opportunities, executives' ability to communicate effectively becomes paramount. Executive communication serves as the linchpin for aligning teams, inspiring confidence among stakeholders, and driving strategic initiatives forward with clarity and purpose.

Leaders who excel in communication possess the power to:

1. Articulate a compelling vision: Effective executive communication articulates a clear and inspiring vision that motivates teams and aligns efforts toward common goals.
2. Foster trust and transparency: Transparent communication fosters trust among stakeholders, cultivates a culture of openness, and promotes collaboration and innovation.
3. Navigate uncertainty and change: In times of uncertainty and change, strong executive communication provides stability, reassurance, and direction, guiding organizations through challenges and positioning them for success.

Join us for an engaging and insightful discussion that promises to empower you with the tools, techniques, and inspiration to elevate your executive communication skills and unlock your full leadership potential. Don't miss this opportunity to learn from industry experts, exchange ideas, and chart a course toward communication excellence in the executive sphere.

Voice of Leadership: Strategies for Effective Executive Communication

Unlock the secrets to fostering a psychologically safe workplace environment in our upcoming panel discussion featuring Djuan Short, a distinguished Mental Health and Wellness Expert. In today's fast-paced and dynamic work landscape, creating a space where individuals feel psychologically safe is not just desirable—it's imperative. Psychological safety lays the foundation for trust, collaboration, and innovation within teams, ultimately driving organizational success.

Why is it important to create psychological safety at work?

In an era where diversity, equity, and inclusion are at the forefront of organizational priorities, psychological safety emerges as a cornerstone for nurturing a supportive and inclusive workplace culture. When employees feel psychologically safe, they are more likely to:
1. Share ideas openly without fear of judgment or retribution.
2. Take calculated risks and innovate without the fear of failure.
3. Speak up about concerns, leading to quicker problem resolution and improved decision-making processes.
4. Experience higher levels of job satisfaction and overall well-being, leading to increased productivity and retention.

By prioritizing psychological safety, organizations can unlock the full potential of their teams, foster creativity and resilience, and cultivate an environment where every individual feels valued, respected, and empowered to thrive.

Join us for an insightful discussion as we explore practical strategies for creating psychological safety at work and learn from Djuan Short's expertise on enhancing mental health and wellness in the workplace. This session promises to equip you with actionable insights to drive positive change and create a more supportive and inclusive work environment for all.

Creating a Psychological Safe Space at Work

In today's digital landscape, personal branding has become an essential tool for professionals across industries. However, the quest for a compelling online presence often leads to a conflict between maintaining authenticity and curating an appealing persona. "Authenticity in the Age of Personal Branding: Balancing Style and Substance" is a panel discussion that aims to unravel this complex dynamic, offering insights into how individuals can navigate the challenges of personal branding without compromising their true selves.

**Key Topics:**

The Essence of Authenticity in Personal Branding:
We will explore the core of authenticity, discussing its importance in building a personal brand that resonates with genuine values and beliefs. Panelists will explore the impact of authenticity on audience trust and engagement and how it differentiates individuals in a crowded digital space.

Navigating the Style vs. Substance Dilemma:
The discussion will address balancing aesthetic appeal (style) with depth and genuine content (substance). Panelists will provide strategies for crafting a personal brand that is both visually compelling and rich in meaningful content, ensuring that style enhances rather than overshadows substance.

Overcoming the Pressure to Conform:
In a world where trends and algorithms often dictate content, this topic will focus on the pressures individuals face to conform to certain standards or personas. The conversation will offer guidance on staying true to one's identity amidst these pressures, fostering a personal brand built on authenticity.

Authenticity in the Age of Personal Branding: Balancing Style and Substance

Strategies for Modern Entrepreneurs and Executives. 

Defining Success Beyond Financial Metrics: Initiating the conversation with a broader definition of success that includes personal satisfaction, impact on society, and work-life harmony.

Strategies for Sustainable Business Growth: Exploring effective business strategies that lead to financial prosperity without compromising ethical standards or personal values.

Personal Well-being and Professional Achievement: Discussing the importance of maintaining personal health, relationships, and well-being while pursuing aggressive business goals.

Mindset for Balanced Success: Understanding the mindset shifts required for modern leaders to prioritize both financial success and personal fulfillment.

Leadership with Purpose: Examining how leaders can inspire their teams and organizations to achieve high performance while maintaining a focus on holistic well-being and ethical practices.

Innovative Approaches to Work-Life Integration: Sharing practical tips and innovative approaches for integrating work and personal life in a way that enhances overall life satisfaction.

Case Studies and Real-Life Examples: Drawing on the experiences of successful entrepreneurs and executives who have managed to find this balance.

Panel Composition
The panel will feature Angela Bell, known for her holistic approach to business growth, and Patricia Peyton, an expert in enhancing commercial and personal performance. Their combined insights will provide a comprehensive view of how to balance high income with high impact.

Balancing High Income with High Impact

This panel delves into the dynamic and ever-evolving landscape of modern career paths, emphasizing the critical role of embracing personality diversity in the workforce. It aims to shed light on how individuals with varying personality traits - from introverts to extroverts and everyone in between - can navigate, succeed, and find fulfillment in today's job market.

Key Discussion Points

Evolving Career Landscapes: Understanding how technological advancements, remote work trends, and changing societal norms are reshaping what a career looks like in the 21st century.

Personality Diversity in the Workplace: Exploring the strengths and challenges faced by different personality types in the workforce and how these can be leveraged for mutual success.

Inclusive Career Development Strategies: Discussing strategies for career development that cater to a wide range of personality types, ensuring that everyone from the outspoken leader to the thoughtful introvert finds their path to success.

The Role of Employers in Fostering Diversity: Examining how employers can create inclusive environments that recognize and nurture the diverse talents and skills of their employees.

Success Stories and Case Studies: Sharing real-life examples and case studies of individuals with diverse personality traits who have carved successful and fulfilling career paths.

Future Trends and Predictions: Speculating on future trends in the job market and how these might impact individuals with different personality types.

Tools and Resources for Diverse Career Paths: Providing practical tools, resources, and strategies that can help individuals navigate their unique career journeys.

The Future of Work: Embracing Diversity in Career Paths

This panel explores the transformative power of digital storytelling in the realms of business growth and personal development. It aims to provide insights into how effective storytelling can significantly impact both entrepreneurial ventures and corporate careers when executed through digital platforms.

Key Discussion Points

Understanding Digital Storytelling: Defining what digital storytelling is and how it differs from traditional storytelling, particularly in the context of social media, podcasts, and online content.

Impact on Business Growth: Exploring how digital storytelling can be a game-changer for businesses, helping to build brand identity, engage with audiences, and drive sales.

Enhancing Personal Branding: Discussing the role of storytelling in personal branding, and how professionals can use it to stand out, build a network, and advance their careers.

Content Creation Strategies: Offering practical tips and strategies for creating compelling digital content that resonates with target audiences, whether in a corporate or entrepreneurial setting.

Leveraging Social Media Platforms: Examining the various social media platforms and how to tailor storytelling techniques to each for maximum impact.

Storytelling in Podcasting: Delving into the growing world of podcasting and how storytelling can effectively engage listeners, build a following, and enhance brand visibility.

Measuring Success: Discuss metrics and methods to measure the impact of digital storytelling on business growth and personal brand development.

Attendees will gain a deeper understanding of how to craft and share their stories digitally in a way that resonates with their audience, drives business growth, and enhances their brand. They will leave with actionable strategies and inspiration to effectively use digital storytelling professionally.

The Role of Digital Storytelling in Business Growth & Personal Development

This panel is dedicated to exploring the creation and nurturing of work cultures that are engaging, inclusive, and conducive to diversity, especially in today's diverse and globalized work environments. Leveraging the HR expertise of Maria Gresham, the international insights of Eliz Nestorov, and the comprehensive DE&I and leadership experience of Dr. Christi Monk Andrews, the discussion will delve into effective strategies and best practices for cultivating environments where diverse talent is celebrated and thrives.

Key Discussion Points

Understanding Diversity and Inclusion in the Workplace: Setting the stage by defining what diversity and inclusion mean in today's global work environment and why they are crucial for business success.

Role of HR in Cultivating Inclusive Cultures: Exploring how HR professionals like Maria Gresham can implement policies and practices that actively promote inclusion and engagement in the workplace.

Lessons from International Business: Drawing on Eliz Nestorov's experience, discussing how diverse international organizations approach inclusion and what can be learned from their strategies.

Building Engagement through Inclusive Leadership: Examining the role of leadership in fostering an inclusive culture and how leaders can be trained and encouraged to support diversity and engagement.

Overcoming Challenges in Diverse Work Environments: Addressing common challenges and barriers to creating inclusive workplaces and how to overcome them through strategic HR and management practices.

Case Studies and Success Stories: Sharing real-life examples and case studies where companies have successfully created engaging and inclusive cultures.

Actionable Strategies for Organizations: Providing practical and actionable strategies that organizations can implement to enhance engagement and inclusion, tailored to diverse work environments.

Creating Cultures of Engagement and Inclusion in Diverse Work Environments

This panel delves into the synergistic relationship between high-performance coaching and capacity building, offering professionals across various fields actionable insights on how to maximize their potential while ensuring their personal well-being. It aims to bridge the gap between reaching peak performance and managing one's capacity effectively in both personal and professional spheres.

Key Discussion Points

Understanding High-Performance Coaching: Defining what high-performance coaching entails, its principles, and how it can be applied to different professional contexts to enhance productivity and success.

The Concept of Capacity Building: Exploring what capacity building is, its importance in the modern workplace, and how it relates to both individual performance and overall well-being.

Integrating High-Performance with Capacity Management: Discussing strategies to blend high-performance techniques with capacity management, ensuring that professionals can achieve their goals without burnout or compromising their health.

Personal Empowerment and Safety: Examining how self-defense and empowerment principles from high-performance coaching can contribute to a sense of safety and confidence, both in and out of the workplace.

Tools and Techniques for Peak Performance: Sharing practical tools and techniques from high-performance coaching that participants can apply to enhance their professional and personal lives.

Strategies for Sustainable Success: Offering insights into maintaining long-term success and well-being, focusing on balancing ambition with self-care and capacity awareness.

Maximizing Your Potential: High Performance Coaching Meets Capacity Building

Join us for "Maximize Your Membership in 2024"! Whether you're an existing member or thinking about becoming a member, this session will help to guide you toward unlocking the full potential of your benefits. Discover the power of your International Association of Women (IAW) and dive into exclusive opportunities to maximize your success in 2024!

In this insightful session, we'll delve into key areas that will support your IAW experience:

Introduction to the Team: Get acquainted with the dedicated individuals behind the scenes, ready to support and guide you throughout your membership journey.

Membership Levels: Explore the diverse membership tiers tailored to suit your needs and aspirations, offering a spectrum of exclusive privileges.

Member Support: Learn about the robust support system in place to address your queries, provide assistance, and amplify your membership advantages.

Online Community: Discover the dynamic online platform, your hub for networking, accessing valuable resources, managing your profile, and staying updated on upcoming events.

Local Chapters: Uncover the strengths and opportunities present within local chapters, fostering connections and engagement within your community.

Saving Money: Unlock a treasure trove of benefits aimed at helping you save and thrive, from discounts to unique perks available through your membership.

Personal and Professional Development: Embark on a journey of growth with access to enriching resources, workshops, and development opportunities to enhance both your personal and professional life.

Join us for this comprehensive overview where we'll navigate the IAW landscape together, ensuring you make the most of your membership to elevate your success in 2024 and beyond!

Save the date and secure your spot to maximize the value of your IAW membership! This event will be recorded and available for replay immediately following the live broadcast.

Maximize Your Membership: How to get the most out of your investment in IAW

Embark on an enlightening journey with us at "Navigating Dual Glass Ceilings: Overcoming Intersectional Barriers in Professional Environments." This pivotal event is designed to shed light on the unique challenges that women of color face in professional settings, where they confront the compounded barriers of racism and sexism.

Dive into an engaging exploration of intersectionality and its profound impact in the workplace. Hear from a panel of inspiring women who have successfully navigated these complex challenges, sharing their personal stories and insights. This event is not just about understanding the barriers but also about learning practical strategies and tools to overcome them and advance in your career.

Discover the power of building strong support networks, including mentorship and sponsorship, and learn how these can be pivotal in your professional growth. The event will also delve into the crucial roles of advocacy and allyship in fostering a more inclusive and supportive work environment.

Who Should Attend:
This event is a must-attend for professionals, leaders, HR personnel, diversity and inclusion advocates, and anyone committed to understanding and addressing intersectional challenges in the workplace.

Join Us:
This is more than an event; it's a movement towards breaking barriers and building a more inclusive professional world. Register now to be a part of this transformative experience!

Navigating Dual Glass Ceilings: Overcoming Intersectional Barriers

Ready to revolutionize your financial future? Join us for a concise, impactful session designed to unlock the secrets of financial stability and independence.

- Uncover Financial Blind Spots - Learn to identify and overcome hidden financial barriers that could be silently derailing your financial journey.
- Boost Your Financial Literacy - Discover essential tools and resources to enhance your understanding of finance, turning complexity into strategic planning.
- Smart Investment Insights - Demystify investments with expert insights, learning to navigate risks and opportunities for smarter financial decisions.
- Insurance: Your Financial Safety Net - Understand the crucial role of adequate insurance in protecting your financial future against unexpected events.
- Debt Management & Continuous Learning - Explore effective strategies for managing debt and the importance of staying informed in an ever-evolving financial landscape.

Transform Your Financial Path Today - Secure your spot for a journey from financial confusion to clarity and confidence.

Financial Blind Spots: Identifying and Navigating What You Don’t Know

In the dynamic world of professional branding, the harmony between your physical image and media positioning is key. Join us for a compelling panel discussion that will guide you through the nuances of crafting a personal brand that resonates with authenticity and impact.

What You Will Learn:

Consistency in Image and Messaging: Master strategies to ensure your physical appearance and public demeanor seamlessly align with your online persona, presenting a unified image across all platforms.
Leveraging Digital Platforms for Brand Enhancement: Explore how to use social media and digital content effectively to complement and amplify your physical brand presence.
Impact of Visuals in Personal Branding: Understand the critical role of professional photography, style, and visual aesthetics in establishing and maintaining a powerful personal brand.
Personal Branding Across Different Settings: Learn how to adapt your personal brand for diverse professional environments, from in-person networking events to online platforms.
Evaluating Personal Brand Success: Discover techniques for measuring the impact and reach of your personal brand, and learn how to continuously refine and improve your branding strategies.

Seize this opportunity to learn from seasoned experts about crafting a personal brand that effectively harmonizes your physical image with your digital presence. Elevate your professional image and make a lasting impression in your industry.

Crafting a Personal Brand: Harmonizing Your Image with Media Positioning

In the fast-paced landscape of today's business world, strategic planning is not just a buzzword; it's the key to unlocking unprecedented success.

Discover firsthand from industry luminaries and thought leaders as they share their expertise, unveiling the strategies that will shape the business landscape in 2024. Gain invaluable insights into the art of crafting visionary strategies that transcend challenges, leverage opportunities, and propel organizations towards unparalleled growth.

Our distinguished panelists bring a wealth of experience and diverse perspectives, offering a 360-degree view of the strategic planning process. From navigating disruptive technologies to capitalizing on emerging trends, this discussion promises to be a beacon for executives, entrepreneurs, and decision-makers looking to chart a course for success in the upcoming year.

Secure your seat now for a dynamic exploration of strategic planning excellence that will set the tone for success in 2024!

Boardroom Brilliance: Driving Business Growth with 2024 Strategic Planning

In partnership with Macy’s

Embark on a journey of self-discovery and empowerment as we delve into the strategies and insights that drive success in the professional world. Discover how to navigate your career path with confidence, leveraging your unique strengths and passions to thrive. Our panel will share their personal stories, expert advice, and practical tips for embracing diversity, fostering inclusivity, and cultivating a vibrant workplace culture. Whether you're just starting your career or looking to take it to the next level, this event will equip you with the tools you need to bring your amazing self to work and unlock your full potential.

Unlocking Your Potential: Navigating Your Career with Confidence

This panel discussion will delve into the concept of transformative leadership, with a specific focus on the vital role that women leaders play in inspiring change and driving innovation within their organizations. The event's primary objective is to empower women with actionable insights, strategies, and inspiration to enhance their leadership skills, foster a culture of innovation, and successfully navigate the challenges that come with leading transformation initiatives.

Key Takeaways:
*Inspiration: Attendees will leave feeling inspired and motivated to take on the challenges of leadership and innovation in their organizations.
*Practical Strategies: Actionable strategies and tactics to implement in their leadership roles immediately.
*Networking: Opportunities to connect with like-minded professionals and potential mentors or collaborators.
*Understanding Challenges: A deeper understanding of the challenges faced in transformative leadership and how to tackle them effectively.

This panel discussion is your opportunity to gain insight from seasoned leaders, network with industry professionals, and equip yourself with the tools to become a transformative leader. Whether you're a seasoned executive or an emerging leader, this event will provide you with the inspiration and knowledge you need to drive innovation and lead change within your organization

Transformative Leadership: Inspiring Change and Innovation

Are you ready to take charge of your health and embark on a journey to a better, more empowered you? 

In today's fast-paced world, it's easy to feel overwhelmed by the complexity of healthcare decisions and the flood of information available. This panel discussion is your guide to navigating this intricate landscape with confidence. Our panel of experts will empower you with the knowledge and tools to make informed choices about your health, build a collaborative relationship with healthcare providers, embrace self-care practices, and cultivate a sustainable approach to well-being. 

Unlock the secrets to a healthier, more empowered you as we delve into crucial topics that will redefine your approach to well-being:

Patient Empowerment: Discover the keys to taking charge of your health journey and making informed decisions.
Health Literacy – Nutrition and Fitness: Gain insights into the world of nutrition and fitness, arming yourself with the knowledge to make smart choices for a healthier life.
Building a Collaborative Relationship with Healthcare Providers: Learn how to establish a partnership with your healthcare team, ensuring the best possible care.
Self-Care and Preventive Health: Explore self-care practices and preventive measures that can enhance your quality of life.
Managing Your Health in a Sustainable Way: Get tips and strategies for long-term health management, ensuring a sustainable and fulfilling lifestyle.

Don't miss this opportunity to transform your approach to health and well-being. Reserve your seat today for a healthier, happier you!

Transforming into an Advocate for Your Own Health

We have all taken on the less than ideal clients and then lived to regret it with a barrage of unrealistic demands and complaints that we can not possibly fulfill. 

The thing is that with a few masterful tricks to navigating the difficult conversations with difficult clients you can turn just about any client into a raving fan. 

You will Learn:

1. The skills of the persuasion, even in the most challenging situations
2. The vital tricks to diffuse difficult conversations
3. The internal shift that will move those clients into raving fans

Turning a Difficult Client into a Raving Fan

Client Commuincations

Client Management

Business Communication

Negotiation

Communications

Marketing

Customer Service

Customer Experience

Customer Care

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

In today’s economic climate, successful small businesses need to overcome an array of challenges. Client dependence, legal issues, small business financing… as an entrepreneur, where can you find the information you need to help inform your decisions? In the small business management community, discover how you can create a successful small business from the business plan up!

Small Business

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Turning a Difficult Client into a Raving Fan

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