Chatbots: Uncovering an AI phenomenon

Presented by

Dean Clayton, Service Management Automation Product Manager and Joe Leung, AI Product Marketing Manager, Micro Focus

About this talk

Chatbots or virtual agents are popping up everywhere. Why? According to Gartner*, virtual agents are expected to account for AI-driven business value of approximately $1T! No wonder organizations in both the commercial (e.g. Erica – Bank of America) and public (e.g. EMMA – U.S. Department of Homeland Security) sectors are rapidly adopting this technology. Most of us have interacted with some kind of a chatbot but what makes it all possible? Join our webinar to learn about: • The basics of an AI powered virtual agent • The enabling technologies • Anatomy of a real-life virtual agent • Virtual agent technology evaluation criteria *
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