Hi [[ session.user.profile.firstName ]]

Future-Proofing Your Organization - APAC

How Learning & Development, HR and Training functions
can prepare employees for The Future of Work

Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

Major topics include
. The major transformational changes forecasted for 2020 and beyond
. The employee skills that chief human resources officers have identified as
necessary to thrive in the near-term business environment
. The role of HR, L&D and Training functions can play
Live online Nov 28 1:00 am UTC
or after on demand 45 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Jason O'Neill, Head Global Training Services; Jade Pearson, Learning Solutions Manager, Kepner-Tregoe
Presentation preview: Future-Proofing Your Organization - APAC

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Future-Proofing Your Organization - APAC Nov 28 2017 1:00 am UTC 45 mins
    Jason O'Neill, Head Global Training Services; Jade Pearson, Learning Solutions Manager, Kepner-Tregoe
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play
  • Future-Proofing Your Organization Recorded: Nov 9 2017 46 mins
    Jason O'Neill, Head Global Training Services; Paula Bruskiewitz, Director of Organizational Transformation, Kepner-Tregoe
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play
  • Learn to be a Top-Gun Troubleshooter Through Simulation - APAC Recorded: Sep 26 2017 51 mins
    Russell Whitehouse, Kepner-Tregoe
    Before a pilot is given the keys to fly a passenger jet they spend many hours in a simulator preparing to avoid dire consequences. Troubleshooters in all walks of life prepare for real-life calamities by studying theory and working through case studies none of which replicate the pressure cooker they find themselves in when things have gone pear shaped.

    Kepner-Tregoe will be demonstrating a method that has answered our clients needs to hone troubleshooting skills in a safe to fail environment. One that simulates the pressure cooker of a real-live challenge complete with consequences and rewards for actions taken.

    •Prevent trial-and-error by narrowing down possible causes BEFORE taking action
    •Use only the critical pieces of the troubleshooting process appropriate to the situation
    •Learn to solve problems under pressure and restore operations safely and quickly
    •Cloud-based simulation that allows troubleshooting practice in a safe-to-fail environment
  • Learn to be a Top-Gun Troubleshooter Through Simulation Recorded: Sep 21 2017 35 mins
    Emel Firtina-Budak, Christoph Goldenstern, Kepner-Tregoe
    Before a pilot is given the keys to fly a passenger jet they spend many hours in a simulator preparing to avoid dire consequences. Troubleshooters in all walks of life prepare for real-life calamities by studying theory and working through case studies none of which replicate the pressure cooker they find themselves in when things have gone pear shaped.

    Kepner-Tregoe will be demonstrating a method that has answered our clients needs to hone troubleshooting skills in a safe to fail environment. One that simulates the pressure cooker of a real-live challenge complete with consequences and rewards for actions taken.

    •Prevent trial-and-error by narrowing down possible causes BEFORE taking action
    •Use only the critical pieces of the troubleshooting process appropriate to the situation
    •Learn to solve problems under pressure and restore operations safely and quickly
    •Cloud-based simulation that allows troubleshooting practice in a safe-to-fail environment
  • Problem Solving - Maximizing Adoption Recorded: Sep 15 2017 6 mins
    Kepner-Tregoe
    This video is the fourth and final part of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization. In this instalment Dave talks about how to maximize the adoption of your problem solving strategies and overcome the change resistance that inevitably comes with initiatives of this type.
  • Problem Solving - Making it work on a Larger Scale Recorded: Sep 15 2017 11 mins
    Kepner-Tregoe
    In this third installment of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization, we find out how to get your problem solving processes working on a much larger scale. Dave also discusses techniques for overcoming resistance to these new techniques.
  • Strategy, Process and People - Key to Effective Problem Solving Recorded: Sep 7 2017 12 mins
    Kepner-Tregoe
    "In order to drive performance, service organizations must leverage their most valuable service asset - people. This is part one of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization.

    Dave discusses why a strategic, process and people driven approach is critical to delivering a consistent, high quality problem resolution throughout the service organization. He shows how to design a program that fosters results that are profitable and sustainable throughout the organization."
  • Problem Solving - How to Deal with those Difficult Cases Recorded: Sep 7 2017 5 mins
    Kepner-Tregoe
    People are the most valuable service asset that an organization has. In this video, which is part two of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization, we learn about the issues associated with case difficulty and how having robust problem solving processes can help get to the bottom of even the most difficult case.
  • Kepner-Tregoe - Best in Class for Troubleshooting Recorded: Aug 10 2017 4 mins
    Kepner-Tregoe
    Shellina Damji, a practice leader at Kepner-Tregoe discusses the service excellence program at K-T. What differentiates K-T is its solid methodology in trouble shooting. K-T is focussed on building capability in the technology space. Building partnerships with companies like ServiceNow allows them to embed the K-T methodology right into the toolset. K-T is recognised as 'best in class' for troubleshooting. Customers have confidence that they are receiving the best training possible when they engage with Kepner Tregoe.
  • Raising the skill level of IT teams with Kepner-Tregoe Problem Solving Recorded: Aug 10 2017 6 mins
    Kepner-Tregoe
    Kepner-Tregoe's Shellina Damji discusses the value of the K-T critical thinking methodology. K-T is particularly known for its problem solving methodology, particularly in incident management, problem management and change management. K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. K-T training allows organizations to raise the skill level of their staff, giving them new competencies in trouble shooting and problem solving.
  • Your Company’s Reputation Can Hinge on a Single Supply Chain incident Recorded: Aug 3 2017 54 mins
    Michael Curran-Hayes, Global Practice Leader, Kepner-Tregoe
    Successful companies are highly dependent on their partners in their supply chain. They must remain vigilant to assess their output quality, manage, mitigate and identify the root cause of any problem that arises.

    In this webinar, we will focus on quality management in the supply chain and some of the key levers that can be pulled to ensure you are not the next company on the nightly news.

    You will learn
    • Best practices to improve quality in the supply chain
    • How to identify areas of supply chain risk
    • How to Reduce cost of quality
    • The “Critical Few” troubleshooting tools for quality
  • Use Kepner-Tregoe ServiceNow Plugins to improve your MTTR Recorded: Jul 27 2017 3 mins
    Kepner-Tregoe
    Kepner-Tregoe’s Advanced Incident & Problem Management plugins for ServiceNow give your team the tools they need to improve MTTR, incease your first call resolution rate and ultimately improve your customer satisfaction levels. Improved problem solving will also reduce your service and support delivery costs. K-T techniques will allow your incident and problem management teams to gather more information, quickly and with less documentation. Using an easy to follow roadmap they will have a common approach to problem solving, prompting them to ask the right questions at critical times. You will get to the true root cause faster, minimizing unnecessary and costly outages.
  • Improving Servicedesk efficiency through better questioning & critical thinking Recorded: Jul 27 2017 11 mins
    Kepner-Tregoe
    A conversation with Shane Chagpar of Kepner-Tregoe covering how to reduce escalation at the service desk through the use of better questioning techniques and critical thinking. Shane talks about how knowledge creation needs to be an integrated part of incident and problem management, the importance of clear problem statements and how it is imperative to identify good processes and work flows in order gain strides with new technologies available today.
  • DevOps and Agile are changing the face of IT Service Management Recorded: Jul 19 2017 10 mins
    Kepner-Tregoe
    Christoph Goldenstern, VP of Strategy & Service Excellence at Kepner Tregoe talks about Agile and DevOps and the trend for 'flattenning' IT organizations. IT Departments still tend to be very siloed in their approach to IT incident and problem management. This approach will not work when speed is important. DevOps is going to change this and IT departments still have work to do to get there. Service integration is important and the way of managing IT is changing. We must take an end to end process view, particularly with incident change and problem management.
  • Kepner-Tregoe helps CSAA to Dramatically Reduce Severe Incidents Recorded: Jul 19 2017 11 mins
    Kepner-Tregoe
    Lupe Clark, an IT Manager at CSAA Insurance Group lead her IT team to reduce critical incidents at CSAA to 17 down from 300 per year. Lupe talks about her organization's closed loop cycle and how this has improved the organization's problem solving skills and improved the maturity of the IT Service Management processes. She discusses how Kepner-Tregoe solutions have helped to tie all the processes together and allow them to move to the next level of maturity.
  • Problem Solving and Simulation Improve Incident, Problem and Change Management Recorded: Jul 14 2017 3 mins
    Kepner-Tregoe
    Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe’s “plug-ins” for ServiceNow support IT Service management teams to drive improvements in incident, problem and change management. Christoph also unveils new troubleshooting simulation technology designed to bridge the gap between classroom and real-world situations. Teams can now practice critical problem solving skills in a real, but safe learning environment
  • Holistic Approach to Problem Solving for IT and Tech Support from Kepner-Tregoe Recorded: Jul 14 2017 4 mins
    Kepner-Tregoe
    Christoph Goldenstern, VP of Strategy & Service Excellence, outlines the Kepner-Tregoe approach, explains the history of company and talks about the consulting and training solutions offered by K-T. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking in the business. Christoph discusses why Kepner-Tregoe is a good choice to bring critical thinking skills to your organization
  • The New Digital Operating Model - What does it mean for your organization? Recorded: Jul 7 2017 55 mins
    Kepner-Tregoe
    Cloud, Agile, DevOps, and Lean Product Management are the foundations of the new digital operating model. Today, the four most valuable companies on the stock market are tech companies, and as the New York Times notes, "every company is a tech company." A broad new consensus on how to manage technology is taking hold. In this webinar Industry Experts Charles T. Betz and Carlos Casanova join Kepner-Tregoe's Christoph Goldenstern to discuss the impact of this new digital operating model is having on organizations globally.
  • Kepner-Tregoe improves productivity and delivers cost reductions Recorded: Jul 7 2017 42 mins
    Kepner-Tregoe
    San Bernstine of Kepner-Tregoe joins with Joel Beezhold from Johnson Controls to discuss the positive effects that building critical thinking skills in an organization can have on productivity and cost reduction efforts. San and Joel present real-life case studies from Johnson Controls that demonstrate the ROI that can be achieved using Kepner-Tregoe methodologies, particularly in the management of projects.
  • Manufacturing compliance and quality is the key to growing profitability Recorded: Jun 30 2017 32 mins
    Kepner-Tregoe
    Effective problem solving on site is reliant on well-established and effective problem solving processes. In this video Kepner Tregoe’s Michael Curran-Hays explains three phases of diagnostics that are needed in order to help fix issues on site. You cannot improve unless give people the capabilities they need to sustain changes and customize objectives. We will hear how Kepner-Tregoe worked with Covidien, a 10 Billion Dollar global healthcare leader to improve their processes and proactively prevent problems from occurring.
Leaders in Problem Solving
Software and templates don’t solve problems. People solve problems.

What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done.

Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For nearly 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems.

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Future-Proofing Your Organization - APAC
  • Live at: Nov 28 2017 1:00 am
  • Presented by: Jason O'Neill, Head Global Training Services; Jade Pearson, Learning Solutions Manager, Kepner-Tregoe
  • From:
Your email has been sent.
or close