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Increasing IT Stability Via End-To-End Incident & Problem Management

Learn about the impact and source of (recurring) incidents and IT (in)stability. We will talk about the benefits of an end-to-end problem-solving approach to service excellence and introduce 4 strategies to achieve greater IT stability via Incident and Problem Management.

Key take-aways:
. Sources of IT instability and the impact on the customer
. Why we struggle as more stakeholders get involved
. The power of structured thinking, data gathering and visualization in the context of incident and problem management
. How to increase IT stability through an end-to-end approach
. From reactive to proactive problem management: maximizing the value of your analysis
Recorded Jul 18 2019 60 mins
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Presented by
David Frank, Client Relationship Manager, Kepner-Tregoe; Shane Chagpar, Senior Consultant, Kepner-Tregoe
Presentation preview: Increasing IT Stability Via End-To-End Incident & Problem Management

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Leaders in Problem Solving
Software and templates don’t solve problems. People solve problems.

What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done.

Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems.

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.

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  • Title: Increasing IT Stability Via End-To-End Incident & Problem Management
  • Live at: Jul 18 2019 7:00 pm
  • Presented by: David Frank, Client Relationship Manager, Kepner-Tregoe; Shane Chagpar, Senior Consultant, Kepner-Tregoe
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