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Structure your Frontline Workforce to Drive Continuous Improvement

The potential to improve operations through an increased focus on front line employees is a big opportunity that is vastly overlooked. Already participating in Kaizen and 5S events these teams possess deep operational experience and knowledge. Embedding a designed structure for frontline employees to become a high-performance team can vastly improve operational efficiency and productivity.

We discuss a way to give employees “skin in the game” by offering a path for career improvement through a structured skill development program. We’ll offer tangible actions to put together a process that will arm teams with the key questions to ask when problems arise. The benefits for the team include; early detection of impending issues, improved communication, the ability to rapidly problem solve and clear and concise documentation. The benefits to the business include the ability to meet or exceed customer expectations, the bandwidth to increase your organizations' competitive advantage and a large improvement in overall operational excellence.

Takeaways include:
How to put the disciplines of problem-solving into your employees’ toolbox

How to increase problem-solving proficiency to the extent where teams ask for harder and more complicated issues to solve

How to focus on root cause through stating and specifying the problem accurately

How to ask the correct critical questions to gather relevant information, and know when not to leave the question until the accurate answer is received

Tools to design the path for frontline employees to grow personally & professionally
Recorded Aug 20 2019 62 mins
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Presented by
Joel Beezhold, Kepner-Tregoe
Presentation preview: Structure your Frontline Workforce to Drive Continuous Improvement

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Leaders in Problem Solving
Software and templates don’t solve problems. People solve problems.

What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done.

Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems.

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.

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  • Live at: Aug 20 2019 6:00 pm
  • Presented by: Joel Beezhold, Kepner-Tregoe
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