ITIL4 - What’s new and why IT service professionals should care

Presented by

Andrew Vermes, Senior Consultant, Kepner-Tregoe

About this talk

Frameworks are necessary tools for any enterprise. The more complex our IT infrastructures become, the more we need them for effective governance. Information Technology Infrastructure (ITIL), a catalog of best practices considered the gold standard has been updated. ITIL4 builds on the best of ITIL and provides a set of principles to accelerate your continuous improvement journey. This webinar is designed to help IT service professionals make key decisions by resolving these questions: •Should we “upgrade” to ITIL4? •How does ITIL4 help us with our DevOps journey? •If we already have a framework such as IT4IT™, KCS ® or one we’ve developed internally, what is new to be learned? Andrew Vermes has been with KT for 25 years. He is a master at improving IT service performance and has done so at organizations including Dell and Siemens. He regularly leads sessions for the IT Service Management Forum (itSMF) on Incident Management, Problem Management and other topics related to continuous improvement for IT delivery. Kepner Tregoe is a pioneer in effective thinking for problem-solving for over 60 years.

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