You’ve committed to moving your services to the cloud to improve your operational efficiency. No turning back now! Like the Wild-Wild West this new frontier is accompanied by uncharted terrain with problems hard to identify until you arrive.
Shane Chagpar, awarded “Best Speaker” and “Best in Conference Presentation” at itSMF Australia, will cover key DevOps and cloud concepts, as well as demonstrate how to adapt KT problem analysis to ask the right questions, manage multiple vendors, and protect your team from brutal hours of troubleshooting work handling cascading repercussions.
Shane will discuss a set of techniques and best practices to keep your staff proficient, up to date, and ready to troubleshoot in today’s next-generation environments.
Topics discussed:
• Current State: Cloud statistics on adoption and its impact on business
• Your cloud and you: How Event, Incident, and problem management must change in a vendor-based environment
• DevOps and Cloud basics: Taking advantage of current best practices
• Redefining Team Troubleshooting: How to adopt KT problem analysis during outages and failures